I want to like this winery…as it’s close to home, we’ve been guests almost since the day it opened. The food is usually decent, aside from some ribs I still see in my nightmares, and the wines are to my taste.
The continuing issue is the help. We visited tonight, sat for 45 minutes with no waitstaff attention, until the cook finally came out of the kitchen and brought us menus. Believe it or not, this is far from the first time this has happened here (and we’re good tippers). It’s convenient, so we make allowances. A few minutes later, we saw the cook approach “our” waitress and point out we’d been waiting for an extended time. Waitress appeared to dismiss her.
During our wait, we also witnessed three other groups of people leave after no attention from staff. But hey, we’re nothing if not persistent, so we stayed. During this time we saw no orders taken in the dining room, no food served and one table get drinks. When my wife started looking at my arm like it was a tomahawk steak, it was time to go…after a one-hour wait in a half-empty dining room and no attention.
We have observed the winery is for sale and have some suggestions for the prospective new owner: fire the entire waitstaff and find someone to manage them who has some concern for the business.
(We ended up at Joeys Italian food in Madison and were treated like royalty.)
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