Tried the call ahead while on the way there... got transferred to mgr phone because of 5 adults three toddlers and bounced back to counter... arrived at 5:25 pm and was acknowledged as call in group and was told by host I'm going to get table set. 10 mins later came and asked name and text # as he said it was never inputted. As we wait, larger groups going ahead. Then host says he is getting manager. Manager never came. Now going on 6:12 I ask again why other tables going ahead of us? Host replied they had reservation in which I responded as did we as you recognized a half hr ago! He stated three high chairs was the issue so I said make it two and a booster. Host then states yeah we are a bit short handed....I see what seems to be the manager and he proceeds to place blame on other manager who left he said, great, another excuse I said. The manager proceeded to walk away and not want to deal with the issue.... really? I'm about to spend over a hundred dollars and you don't want to figure out how to seat us? Ok we left and went to Bob Evans who was more than happy to accommodate all of us!
Not happy at this BJ's by any stretch! You outright blew it!!!!