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“Terrible Customer Service”

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Cloverleaf Suites Columbus Dublin
Ranked #14 of 23 Hotels in Dublin
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 October 2017

We stay at hotels often and certainly you can run in to problems like noisy neighbors or mechanical issues in the room. I would never poorly rate a hotel for that. But how they respond to your complaint of the issue speaks volumes. The night shift front desk employee was SO RUDE and laughed at me when I told her I would have to call the police for the illegal behavior going on upstairs that they had not corrected after multiple calls. I tried to provide private feedback to the hotel by their webpage feedback portal but they have not cared enough to respond. We won't be back. Did not feel safe. And certainly did not feel like the hotel cared.

Room Tip: Stay at another hotel
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  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Service
Thank dann531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Cloverleaf Suites Columbus Dublin, responded to this reviewResponded 15 October 2017

I am very sorry you were offended by the treatment of our team member. I apologize to you. We try very hard to balance the weekend demands of accommodating guests who occupy our facility for different uses. Sometimes, we do not do as well as we should.
Please contact me personally at the hotel so we can discuss this further and make this right with you and your family. Again, I am very sorry for your discomfort.

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29 - 33 of 243 reviews

Reviewed 6 October 2017

Very friendly staff! Starting with Tina and Erica at the front desk. The very accomodating gentleman Orlando who went out of his way to make sure my friend and I had a wonderful experience in Dublin! Joe and Dave were very helpful as well with information on the area for us. You all made our stay fun and memorable. Thank you!

Room Tip: The units are beautiful but if you don't want to use stairs, ask for a bottom floor unit
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  • Stayed: October 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Abby127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Cloverleaf Suites Columbus Dublin, responded to this reviewResponded 15 October 2017

Thank you very much for your recent stay and wonderful comments. We so appreciate your business. I will share your comments with the entire staff. Please come back again soon.

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Reviewed 3 October 2017

my family has been staying at this property for 12 years. It has gone through numerous names and owners. This last visit has confirmed that we will not be returning. Many of the nice amenities that were in the lobby, like free drinks, are gone or horribly downgraded to the cheapest version possible (a can of soda is now $2) and movie selection hasnt been updated for atleast 10 years. But most importantly there were some safety issue that i could not overlook especially with children. The outdoor stairwells and balconies and railings are cracked, rotten, peeling and falling apart. Do not walk barefoot out on to the balcony or touch the railings they are crumbling and splintered. Fire alarm went of THREE times over 2 nights, all after midnight of course. Staff had no idea what to do and gave no reassurance or explanation to guests. Of course we ran out of our door scared at 2 am only to get huge splinters from the peeling balcony floors. I won't even go into the shoddy construction "upgrades" to the rooms that left construction dust on every surface above our knees. AVOID

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Renee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Cloverleaf Suites Columbus Dublin, responded to this reviewResponded 15 October 2017

Thank you very much for your recent stay and valuable comments. I am so pleased you took the time to share with us. We too have wanted to upgrade many amenities and are pleased to report we will be unveiling shortly some significant changes. Please come back and let us wow you next time!

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Reviewed 30 September 2017 via mobile

As I'm reading on many of these other reviews, it's very obvious the hotel is in the process of getting better. There are big container things in the parking lot, and signs of work being done on at least one of the buildings from what I could see.

I was checked in to what could only be described as a "old" room, and they were just enough small issues that I went up to the front desk to ask for one of the "new" rooms, as I read enough online to know that they existed. The wait at the desk was rather long, as one person at the desk seem to know what he was doing, and the other person did not.

I was moved into a new room, which could only be described as modern and really cool. The dishes, do utensils, and all of the fixtures showed signs of a designer being used.

When you're staying here, be sure to ask for a "new" room. The person at the front desk said that she did not know when they would be done making all of the rooms "new".

Stayed: September 2017, travelled on business
Thank ScottMaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Cloverleaf Suites Columbus Dublin, responded to this reviewResponded 15 October 2017

Thank you very much for your recent stay and valuable comments. We very much agree with you concerning the challenges in renovating an entire facility. Please come back and see us again. I think you will be very happy with what you will experience. If you have any problems, please contact me personally. Thank you again for staying and I do apologize for any missteps we made during your visit.

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Reviewed 24 September 2017 via mobile

Wow, all of these reviews are WAY off base. I felt like I walked into another world when arriving at this hotel. After waiting for the staff troubleshoot another issue, they couldn't find my reservation. It was done through a third party vendor. It took FOREVER for them to figure it out while my husband waited in the car with our sleeping baby and dog. The staff were highly unprofessional, from the desk staff to the cleaning crew member that was hanging out in the lobby. The woman at the desk said that she was knew and "didn't know what she had gotten herself into by working here." What a great first impression.

When we finally got a room, we were glad it was remodeled. However, it was right across from the pool and fire pit area, which is open until 10 pm. Just try to get a baby to sleep with all that noise! So inconsiderate.

Literally the only reason to stay here is to avoid a large pet fee for a dog friendly room. It was one of the most miserable travel experiences I've ever had. Avoid!!!

Stayed: September 2017, travelled with family
Thank BlaireLu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steve W, General Manager at Cloverleaf Suites Columbus Dublin, responded to this reviewResponded 30 September 2017

Thank you very much for your recent stay and valuable comments. I apologize for the inappropriate comments from our Housekeeper who was standing at the Front Desk. That Housekeeper is no longer with us. As you know, we are in transition both in physical facilities and staffing. Please come back and give us a chance to make it right.

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Additional Information about Cloverleaf Suites Columbus Dublin

Address: 4130 Tuller Rd, Dublin, OH 43017-9502 (Formerly Chase Suite Hotel Dublin)
Phone Number:
Region: United States > Ohio > Dublin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Dublin
#9 Business Hotel in Dublin
Price Range: ₹ 6,671 - ₹ 10,492 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cloverleaf Suites Columbus Dublin 3*
Number of rooms: 92
Official Description (provided by the hotel):
Whether it's for business or a vacation, you will enjoy every moment of an extended stay at Cloverleaf Suites. We offer executives and families alike a comfortable place to relax, with amenities that create a truly luxurious experience. Cloverleaf Suites is the premier choice among extended stay hotels in the Columbus, Ohio area. We are conveniently located off of I-270 in Dublin, and are close to: Columbus Zoo and Aquarium, Greater Columbus Convention Center, Ohio State University. The comforts of home make travel easier. Each spacious suite includes a fully stocked kitchen with full-sized appliances, cookware and dinnerware, a living room with a sleeper sofa, and flat-screen televisions. Cloverleaf Suites also provides free wireless Internet, a free hot and fresh breakfast buffet, free parking, and more to truly help you feel at home. Room to relax and unwind. Our variety of rooms will suit any type of traveler's needs. ... more   less 
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Also Known As:
Chase Hotel Dublin
Chase Hotel By Woodfin
Woodfin Suites Dublin

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