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“Two terrible room choices”

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Sheraton Columbus at Capitol Square Hotel
Ranked #60 of 144 Hotels in Columbus
Reviewed 25 April 2012

I checked in at 12:30 am this morning, and I go to my room and notice things are set up for a special needs person. I go back downstairs and say that this isn't going to work - the girl there said there are only two rooms available, that one and a suite upstairs that she tells me has a hideaway bed in it as the only bed. I weighed the two and picked the suite. I open the door, look around and say this looks ok... until I see the bed. It's a twin with one pillow and straps on its base. This is a room with two couches! I was so tired that I just took it, but this morning I checked out.

Room Tip: Do not take rooms 1419 or 2023.
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  • Stayed: April 2012, travelled on business
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2  Thank RockyMtnBri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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440 - 444 of 482 reviews

Reviewed 23 April 2012

We requested and received a renovated room and were pleased with our overall stay. The hotel was obiously under renovation which makes it difficult to rate more than our room. We were visiting Columbus for pleasure - not business - and the best part of the hotel was its proximity to German Village. The hotel was not much more than a room, but it was quiet and clean.

  • Stayed: April 2012, travelled as a couple
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Thank Lauren A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2012

We stayed one night here while relocation to Columbus. The hotel is in need of a makeover, and it is clear that the makeover is in progress. The hotel is in a great, safe location right downtown. The beds are extremely AWESOME and the room was clean; just needs a fresh coat of touch-up paint.

  • Stayed: April 2012, travelled with family
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Thank Msullivan66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 April 2012

Part of a point of getting a hotel is getting a good nights rest. Part of the hotel is under renovation and the noise of the construction woke us up. Then the cleaning lady repeatedly knocked on our door at 9am. Very disappointing. You would think they would know we had not checked out yet.

  • Stayed: April 2012, travelled as a couple
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Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2012

We stayed at this property for two nights from April 2-4 while we were in Columbus visiting COSI and other Columbus attractions with our 2 kids.

Having stayed here several times when the property was a Hyatt, we knew that this was a decent hotel in a convenient location. However, the Hyatt property was very dated, the lobby restaurant was terrible, and service was average.

This was our first stay since the property converted to a Sheraton last Fall. The new owners are making some fantastic changes to make this hotel truly a 4 star property. With these upgrades, improved customer service, and the outstanding location, this will be one of the best choices for luxury accomodations in downtown Columbus. Be aware, though, that the remodeling is in progress so there is some noise during the day and not all rooms have yet been renovated.

We booked the hotel using Priceline. Although room requests are not guaranteed when booking through Priceline, we were able to get the room we wanted since the hotel was a little slow during the 2 nights of our stay.

The room renovations are outstanding. The color scheme in our room was sleek grays, blacks, and browns. The furniture, beds/bedding, television, bath vanity, lighting, closets, bath fixtures all appeared to be new and beautiful. The desk chair and easy chair were very comfortable. I don't believe the bath tubs/showers have changed other than new shower curtains. One of the great things about this property is that the rooms and bathrooms are very spacious. In the renovated rooms, the combination of the room size and new contemporary furnishings makes for a luxurious experience.

The carpet in the hallways received a much needed replacement and create a bright and vibrant ambience. The Hyatt hall carpets were dark and in disrepair.

We found the cleanliness of the rooms to be quite good. I actually briefly observed the housekeeping staff cleaning the room next to ours and they were doing an extremely thorough job.

Sheraton is redesigning the front desk area and is either eliminating or completely changing the lobby restaurant, which was a disgrace under Hyatt.

We found the staff to be extremely warm and helpful during our entire stay. This included the bell boys, front desk staff, 2nd floor restaurant staff, and housekeeping. One lady at the front desk was particularly helpful and spent about 20 minutes with us providing maps and information on things to do and places to eat that were kid friendly.

There are only a few negatives worth mentioning.

As with most downtown hotels, parking can be expensive and a logistical challenge. We parked in the public parking lot under the statehouse right across the street for about $12/day. This is half the hotel valet parking rate and took only 3 minutes or so to walk from our car to the hotel. If we had a lot of luggage, this would have been less convenient.

The sound-proofing between rooms is very poor. My wife was kept up until 2 am one night by two guests talking in the room next to ours.

While the beds are very comfortable, the sheets weren't quite as soft and high quality as the Westins, for example.

Overall, I highly recommend this hotel when staying in downtown Columbus!

Room Tip: Renovated rooms are much nicer.
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  • Stayed: April 2012, travelled with family
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3  Thank RobNKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Columbus at Capitol Square Hotel

Address: 75 E State St, Columbus, OH 43215-4203 (Formerly Hyatt on Capitol Square)
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Luxury Hotel in Columbus
Price Range: ₹ 8,666 - ₹ 18,505 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Official Description (provided by the hotel):
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt

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