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“Dated, but Clean and Good Location” 4 of 5 bubbles
Review of Sheraton Columbus at Capitol Square Hotel

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Sheraton Columbus at Capitol Square Hotel
Ranked #50 of 143 Hotels in Columbus
Milwaukee, Wisconsin
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Dated, but Clean and Good Location”
4 of 5 bubbles Reviewed 27 March 2012

We stayed here for one night before heading to the airport. As a Starwood Platinum member we were upgraded to the Presidential Suite, which had beautiful views of the city, three bathrooms and a sauna. The Suite was definitely dated but we understand that it is to be remodeled soon. The front desk staff was extremely helpful and friendly, as was the valet. If you are budget-conscious, don't pay to park at the hotel. There are several parking lots/structures within a block or two that are much cheaper and street parking is available on the weekends. The only real drawback was that we stayed here on a Sunday evening and there was nowhere in the hotel or close by (that we could see) to get a few bottles of water or snacks as everything was closed.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank muchuckles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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430 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (109)
Date | Rating
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  • French first
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English first
Toledo, Ohio
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 27 March 2012

I recently stayed at the Sheraton Columbus at Capitol Square. I am hoping that the Sheraton is in the process improving and I just happen to stay before it was finished. There were some positives with the hotel. The room was relatively large. The desk staff was very accommodating. The breakfast in the hotel restaurant was very good: Eggs fluffy, light pancakes, etc. The public areas were very nice and clean. When we requested non-down pillows and comforter, they were brought promptly. Unfortunately, the Sheraton did not provide a consistently satisfactory experience.

While the room and bathroom were large, the hotel didn't attempt to decorate, to make the setting classier. For example, the room could have handled a sofa. Why not provide a flat screen tv (instead of the outdated medium sized one they used). More hooks or a shelf to hang towels were needed in the bathroom (since there adequate space for one), etc. I could not find venting in the bathroom. The carpeting was NOT clean. If you wanted to see something really frightening, you just had to look at the cleanliness of the carpeting around the bed. (I was plugging in an extension chord and had to look . . . ) There was a carpet stain in the center of the room the size of a dinner plate. We had several banquet room meals during the conference we were attending. The food was about average but I assume the staff was under-manned. Though coffee cups were on the table, we never received it and staff seemed a little too busy to be interrupted or reminded. I expect a consistently higher quality experience. Is this the kind of reputation the Sheraton chain wants? It's been many years since I stayed in a Sheraton and this certainly would not bring me back if I had a choice.

Room Tip: Ask for an upper level room facing the Capitol Bldg. Nice view.
See more room tips
  • Stayed March 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Smitty222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Columbus hotels

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 25 March 2012

The Internet was terrible. I have had to reconnect at least 15 times in the two hours total I have attempted to do some research online. Resorted to my phones data plan to get a decent Internet service. The rooms were big and clean, but they have no pool, not much of a workout facility and offer nothing else really for the price of the rooms. OH, by the way the terrible Internet costs 9.95 for 24 hours and you have to pay for each device in the room. So if you have a laptop and your kids have an iPad it'll be $20 just to have shoddy service.

  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Satarr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martinsville, Indiana
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 12 March 2012

I wasn't overly impressed with the hotel. The staff seemed to just be there for the check and the room wasn't all that clean. The internet was hit and miss and while trying to take a shower, it took a few minutes to get hot water. For the price, the stay could have been better.

  • Stayed February 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 29 February 2012

Priceline told me that I 'saved 37%' with my bid, but this hotel would be overpriced if it was free. The bedding is soiled, there is years' accumulation of dust around the vent, and it generally smells like my grandpa's easy chair. So far during my two night stay, more than $400 has been 'fenced' from my checking account, and no one at the hotel will call me back or explain why. A sympathetic woman in accounting told me that "debit cards are confusing" and she can understand why I'm upset, but that the money will return to my account on checkout. I hope Sheraton uses my loan to pay for some upgrades.

  • Stayed February 2012, travelled solo
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Diane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sheraton Columbus at Capitol Square Hotel

Property: Sheraton Columbus at Capitol Square Hotel
Address: 75 East State St, Columbus, OH 43215 (Formerly Hyatt on Capitol Square)
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Columbus
Price range (per night): ₹ 10,350 - ₹ 17,948
Hotel Class:4 star — Sheraton Columbus at Capitol Square Hotel 4*
Number of rooms: 400
Official Description (provided by the hotel):
Sheraton Columbus Hotel at Capitol Square is near Ohio Statehouse, OSU, German Village and the Theatre and Arena Districts. We have 16,500 sq ft of meeting/event space and on-site dining. ... more   less 
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Also Known As:
Hyatt Hotel Columbus
Hyatt Columbus
Columbus Hyatt

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