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Holiday Inn Express Hotel & Suites Columbus University Area - OSU
Ranked #47 of 143 Hotels in Columbus
Certificate of Excellence
New Palestine, Indiana
Level Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Lots of kids...”
4 of 5 bubbles Reviewed 20 April 2012

Good hotel, great staff, nice room, decent breakfast. But beware, there are a lot of kids here for OSU hosted events. I called the front desk and complained when teenage girls were running down the hall knocking on every door and giggling. Apparently other people had been calling in also. They were up all night making a lot of noise, yelling at each other in the hall, then running back and forth. The hotel did everything you could ask of them, but it was loud all night.

Room Tip: Good hotel - just expect to be surrounded by lots of kids without their parents.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IndyTravelerX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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287 reviews from our community

Traveller rating
    146
    84
    26
    10
    21
See reviews for
109
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Brookville, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 20 April 2012

After working on group reservations. for daughters Middle School Science Olympiad Team for 7 mos....the Group Booking PersonS at this hotel dropped our 10 confirmed & contracted rooms two weeks out of arrival date in a city that is bursting at the seams w/competitions & tournaments.
I had a bad feeling during this whole process due to the lack of organization of my information that had to be repeated every time I called. I had a contract, confirmation #'s and had given my credit card # three different times. After our team had qualified for this state competition at OSU campus (6 wks.prior to res. date) I call hotel again to confirm our teams 10 rooms. Again asked for cr. cd # given another confirmation # and an OK from one of the group res. to get our room name list in by 2 wks. prior to arrival.
So, guess where this is going?
When I call to add an 11th room before sending guest name list in on time...2.25 wks out of arrival....YES...NO Rooms...they had been let go & hotel was now full!!!
I was told that I did not speak to the right person and so they did not have the confirmation or know I was sending a guest name list in for our 10 Reserved Rooms.
What? Holiday Inn does not have a computer or do they not have anyone that uses them to make reservations & record confirmation #'s or contracts? How has this hotel survived without the understanding of the difference between "reserving" a large # of rooms for a team & "holding" a block of rooms for possible guest to call & reserve individually?
After all this, I ask for an upper level Holiday Inn management phone #. I call and they tell me that their computers are down & I would have to take up my problem with the hotel I had a problem with......AHHHH!
Will not ever give my personal or team business to Holiday Inn in the future....especially not Holiday Inn Express OSU!

Room Tip: I would not choose to rely on getting the res. needed for group at this hotel.
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  • Stayed April 2012, travelled on business
    • Service
Helpful?
5 Thank patsy5008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbus University Area - OSU, responded to this review, 1 June 2012
Dear patsy5008,

Thank you for bringing this to our attention. We take comments such as these very serious and would like to follow up with you. Unfortunately, your account settings do not allow us to send you a Private Message. You are welcome to reach out to our Guest Relations via email at HI-GuestRelations@ihg.com or you may send us a Private Message through TripAdvisor to IHGCare including reference to your TripAdvisor Account Name so we can follow up on your experience.

I look forward to hearing back from you very soon.

Sincerely,
Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 1 April 2012 via mobile

This hotel was fine, very clean and the service was efficient. Wi fi worked well. We didn't use the pool or workout room but they both looked very pleasant. It is nice to have a fridge and microwave in the room.

The room arrangement could be better. We booked a 2 bed "suite" which was very large. It was furnished with a sofa with coffee table plus small dining table with 2 chairs. This seating area was only separated from the beds by a short 2 foot wall, not really a separate room. But the one TV in the room was placed near the beds, far enough away that it wasn't a comfortable viewing distance to the sofa area. There is also a big comfy chair in the room, but it is all the way on the other side of the beds, not part of the sofa conversation area. so, if you want a lot of space, you'll find it here, but you can't sit together and watch TV comfortably.

Hot breakfast included biscuits, sausages, sausage gravy and sausage omelet. Maybe it was sausage day when we were there? I tasted the omelet, thinking it was disc shaped scrambled egg - it should have been labeled for these of us who don't eat pork. Yuck. There were plenty of cold items and a good pancake making machine.

Stayed March 2012
Helpful?
1 Thank jaym_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NEW ALBANY
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 25 March 2012

We had a group of 15 visitors from China stay here for just over two weeks. The Holiday Inn provided excellent shuttle service, was flexible when we needed it, kept in close touch by phone to make sure we were getting what we needed, and helped our guests arrange taxi service when they made their own non-program shopping trips.

  • Stayed March 2012, travelled on business
    • Location
    • Service
Helpful?
1 Thank cbuspm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dayton, Ohio
Level Contributor
115 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 12 March 2012

Newer property and directly right across the street from where my husband had a conference at University Plaza Hotel. Hot breakfast was very nice, indoor pool and hot tub was clean. Room was very new, clean and quiet. We had 2 queen beds and a pull out sofa. Rooms have a coffee maker, microwave and sink with dishwasher.

Room Tip: They have a few snacks for sale but there is a Kroger very close by or bring your own. Also we would...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank cabbageroller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Columbus University Area - OSU

Property: Holiday Inn Express Hotel & Suites Columbus University Area - OSU
Address: 3045 Olentangy River Rd, Columbus, OH 43202-1516
Phone Number:
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#24 Business Hotel in Columbus
#24 Family Hotel in Columbus
Price range (per night): ₹ 7,779 - ₹ 16,984
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Columbus University Area - OSU 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Enjoy the Holiday Inn Express & Suites located right outside of downtown Columbus, in the heart of the Ohio State University! This is an upscale luxurious hotel with every amenity you can think of. We offer a free extended hot breakfast as well. ... more   less 
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Holiday Inn Express Hotel And Suites Columbus University Area - Osu

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