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Red Roof PLUS+ Columbus Downtown-Convention Center
Ranked #12 of 143 Hotels in Columbus
Certificate of Excellence
Erie, PA
Level Contributor
91 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Not so good!”
Reviewed 24 April 2012

We were in town for a competition for one night (4/20) along with alot of other families who were also there for competitions. We arrived around 8:00. Things looked great from the lobby and check-in for us was relatively quick but noticed a little later that the line was pretty long.

The first problem was encountered when we went to the Red Roof parking lot. We had been charged $10 per night to park.The desk clerk emphasized strongly not to go into the other attached lot and showed a diagram as to where and where not to go so we would not get confused. We go into the parking lot- amazingly enough there were no spots left. The lot was shaped like a "u" - if you went down one side there was no way to turn around. If you went down the other side, you were at the exit. When realizing there was no spots - you had to back up the length of the parking lot to go down the other side. I was unsure as to whether to exit the lot and park in the lot that we were instructed not to go in (tons of spaces there). I waited to see if anyone left - of course, no one was leaving - and others were coming in. So now we have have SUVs, cars and pickup trucks trying to manuever to find spots, backing up and not able to exit. I telephoned the front desk for suggestions for which I was placed on hold for 10 minutes (couldn't leave my car to go in and check personally). When they finally answered the call, they told me to park in the other lot and they would credit their parking fee. So why couldn't they just tell you the option either their lot for $10 or the other for $11, especially when they no they have a full house and there are not enough parking spaces to go around. Or could they just tell you "if the lot is full, you can park in the other and we will credit you". Actually, I preferred the other lot because there was more room to move your car around and park comfortably and it was well lit.

The other major problem was the continental breakfast, totally did not meet the needs of those staying there. Again, the hotel seemed full - could you plan for it? We went down at about 7:30am - there was nothing there except packets of oatmeal, apples and oranges. No coffee and the juice machine was working. Finally another guest informed us that the hostess just cleared everything and was restocking. Why did you take everything and not restock as you go? We had to wait at least 15 minutes for things to be brought out. Again, lots of hungry people counting on the convenience of the breakfast - that's why you stay at places like this. So then it was a feeding friendzy because many had been waiting - families, business people and most were in a hurry to get to what they came to Columbus for. The selections were prepackaged danishes and bran muffins, plain bagels and cream cheese. I am not going to complain about the selections but have had much better, my issue is with them not being able to have a plan to keep it stocked when the need was the greatest. Everything was pre-packaged so how difficult is it?

Our room was decent size except it seemed like it was missing furniture. There was a chair but a huge space were it looked like a table and chairs could have been there. We found the floors and bathroom clean. I found a "go green" placard under my pillow when we shut the lights off- it made me feel that perhaps my bed was not changed completely - I can't imagine leaving something like that under a pillow if everything was completely changed. There was considerable dust in the drawers and in the under sink cabinet. I told the desk that upon check out when they asked if the room was OK - she offered to comp the parking - oh yeah, couldn't be comped becaused we did not end up in their lot.

We will be back next year but we will not stay here. Also, have mentioned the experience to the event's organizers when asked for feedback for next years event.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 332neo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRI262, General Manager at Red Roof PLUS+ Columbus Downtown-Convention Center, responded to this review, 25 April 2012
Thank you for telling us about your stay. I am very sorry your experience was not satisfactory. Please accept my sincerest apologies.
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (129)
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Maidstone, United Kingdom
Level Contributor
85 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 3 April 2012 via mobile

We stayed at the Red Roof as we wanted to be near the Nationwide Arena & we couldn't have picked a better hotel! All the staff were friendly & helpful, the rooms were clean & spacious (biggest bathroom I've ever seen in a hotel). The breakfast was fresh & plentiful & the parking was extremely reasonably priced & convenient. Would definitely stay here again when in town!

Stayed March 2012
Helpful?
1 Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRI262, General Manager at Red Roof PLUS+ Columbus Downtown-Convention Center, responded to this review, 6 April 2012
We are thrilled that you had a super stay with us. Yes, our rooms are very spacious. We do hear that from many of our guests. Thank you for letting us know that you will be returning to our hotel if you are coming to Columbus.
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Kirtland, Ohio
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 March 2012

My friend made the reservation so I definitely was surprised when I arrived at this wonderful hotel. JJ and Haley could not have been more helpful. The hotel was clean and the room was very large and beautifully decorated. The location could not have been better. The Continental breakfast was more than I expected. I will certainly make this my place to stay when I'm in Columbus.

  • Stayed March 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank geminigirl313
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRI262, General Manager at Red Roof PLUS+ Columbus Downtown-Convention Center, responded to this review, 19 March 2012
Thank you telling us about your stay. We appreciate your favorable comments about our hotel and the service you received. We hope you will visit us whenever you are returning to Columbus.
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Dayton,Ohio
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 February 2012

Cannot say enough about the hotel staff. They were always very willing to help and friendly. My only issue is that when you charge over $100 a night for a room, the bath towels should not be of such poor quality.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank imp63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRI262, General Manager at Red Roof PLUS+ Columbus Downtown-Convention Center, responded to this review, 28 February 2012
Thanks for the great comments about the staff and the recommendation about the towels. We love the feedback, as it is so valuable to us. We look forward to seeing you again when you come back to Columbus.
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Cuyahoga Falls, Ohio
Level Contributor
34 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 25 February 2012

Usually stay at the Drury Inn across the street but they were full so figured we would try the Red Roof Inn. If your going to see the Blue Jackets you can't really beat staying in this area as Nationwide Arena is just down the street, an easy walk. Was leery about this place but the bad reviews seem to be older and you can see there has been remodeling as the room modern and clean. Our room was huge, they could have put in another double bed. The desk clerk James was quick and really polite at check in so no complaints there either. The continental breakfast didn't have eggs or that sort of thing so I was ready to be disappointed but there was plenty of muffins and bagels, fruit and such so it was fine. We ate pretty late and there was still plenty of food, when finished the woman who was keeping things stocked came over and even cleared our plates.

Parking is across the street and I know people have complained about the $10 a day fee but we've paid more in big cities per night. Only problem is once our pass wouldn't let us back in the lot so we had to come and get another at the front desk to get the car back in the lot. Only complaint room-wise is the light didn't work over one of the beds and since I didn't complain they didn't fix it but whose fault is that? Overall this is a pretty nice place to stay.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuvsQuilts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RRI262, General Manager at Red Roof PLUS+ Columbus Downtown-Convention Center, responded to this review, 28 February 2012
Thank you for taking the time to review our property. Location of our inn is so perfect with many things to do within reasonable walking distance. With that being said, we hope to see you again for another Blue Jackets game real soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Red Roof PLUS+ Columbus Downtown-Convention Center

Property: Red Roof PLUS+ Columbus Downtown-Convention Center
Address: 111 E Nationwide Blvd, Columbus, OH 43215
Region: United States > Ohio > Columbus
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Columbus
#15 Family Hotel in Columbus
#25 Romantic Hotel in Columbus
Price range (per night): ₹ 6,976 - ₹ 15,115
Hotel Class:2.5 star — Red Roof PLUS+ Columbus Downtown-Convention Center 2.5*
Number of rooms: 149
Official Description (provided by the hotel):
Experience Red Roof PLUS+. Adding more WOW to your stay! Discover an enhanced experience with all new rooms and our most requested higher-end amenities. A completely remodeled and upgraded stay. The Red Roof PLUS+ Columbus Downtown-Convention Center is a pet friendly, family friendly hotel in downtown Columbus, Ohio near the Greater Columbus Convention Center. This hotel is also conveniently located near Nationwide Arena, The North Market and the State Capitol. This terrific 100% Smoke-Free downtown Columbus Red Roof offers free WiFi, free continental breakfast, and free access to nearby fitness center. It also offers suites, a coin laundry facility, elevators and interior corridors. All rooms feature an iron and ironing board, in-room coffee maker, hair dryer, in-room safe for a nominal fee, microwave and refrigerator. This Red Roof PLUS+ hotel also features Premium Rooms with breakfast and a snack ready in your room! This location offers On Command Video with a selection of free TV channels, pay-to-view premium channels, movies, music and games. Now offering Red Roof's new Order Inn program, where guests can order delicious food for in-room delivery. We have meeting space for up to 50 people--please contact our property sales department for more information. Shuttle service available to and from Port Columbus Airport for a nominal fee, please contact hotel for details. One well-behaved family pet per room is welcome. ... more   less 
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Also Known As:
Red Roof Inn Columbus Downtown Hotel Columbus
Columbus Red Roof Inn

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