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“Best weekend get-away” 5 of 5 bubbles
Review of Wyndham Cleveland at Playhouse Square

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Wyndham Cleveland at Playhouse Square
Ranked #28 of 38 Hotels in Cleveland
Doylestown, Ohio
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Best weekend get-away”
5 of 5 bubbles Reviewed 1 May 2012

My husband and I had the most wonderful weekend here! Our decision to stay was based on its proximity to the theaters, but we will be back any time! We got the "Hot in Cleveland" package and saved on the room rate, had free valet and free full breakfast each night we stayed--the coupons weren't much, but that was OK. The room was updated and spotless--the king mattress was not fancy, pillow-top or anything but in great condition and was comfortable. Next time we come we will bring our own pillows--neither my husband nor I like down-filled, which is our only "complaint." The breakfast was delicious--eggs cooked to order, fresh sweet fruit--even on the buffet. We took advantage of the free shuttle service, and went literally everywhere on it, including Lola (best restaurant!)--they also will take guests to the museums and pick them up--make reservations at the front desk. The best part of our stay, and the reason we will be back are the employees! Special thanks to Jenice at the front desk!! Jenice is knowledgeable about Cleveland and was helpful in sending us in the right direction when we went sightseeing, signing up for the shuttle, and just made us feel at home--loved discussing the restaurants with you, Jenice! Our shuttle drivers, Trent and Sam were wonderful and very knowledgeable! Actually it did not matter who we saw, all the employees said "hello, how are you" and added to the positive feeling we got during our stay! We WILL be back in June!

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CountyCork08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, 5 May 2012
Dear CountryCork08,

Thank you for your review of our hotel, your room, the restaurant, and shuttle...we are pleased that you enjoyed so many of our amenities while you were here! Most important you enjoyed our associates, we strive to give our guests "10 Everytime" service and it sounds like you received just that. We look forward to your visit in June.

Sincerely,
A. Strieter
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,586 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
Date | Rating
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English first
Baltimore, Maryland
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 27 April 2012

The staff could not have been more helpful and friendly. Kermit is the BellCaptain and his friendliness helps welcome you to the hotel. The hotel is clean and modern. THey had a special where one deal included the Rock and Roll Hall of Fame tickets and another special included breakfast. We stayed two nights and got one deal each night, which suited us perfectly. Both deals came with free valet parking too. But it turned out that the location was so close to everything you didn't even need a car. The hotel provided a door to door shuttle service within a five mile radius and all you had to do was book a time with them. What a great plus!

Room Tip: Ask for a top floor, nice view of Lake Erie in the distance.
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sherlynsil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, 30 April 2012
Dear Sherlynsis,

We are pleased to hear that you had the opportunity to take advantage of our Rock and Roll Hall of Fame Package! Our complimentary door-to-door shuttle service is a real benefit for those that schedule in advance. The staff at the Wyndham Cleveland prides themselves on being helpful and friendly to all of our guests and we are so pleased that you chose our hotel. We hope to see you soon!

Sincerely,
A. Strieter
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gladstone, New Jersey
Level Contributor
100 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 26 April 2012

Room was mixed bag of old and new features. Needs updated TV, bathroom amenities, better pillows. Great location for theaters. Fantastic restaurant across the street.

  • Stayed April 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank babette50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandusky, Ohio, United States
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 April 2012

This was by far the best place we have stayed in a while. Bought the Rock and Roll Hall of Fame package and the value was great! The staff made it really enjoyable. Shouts out to Tina at the front Desk and Trent and Sam the shuttle drivers. Tina was so gracious when I had a problem with the rewards program. The breakfast bar was amazing and offered so much to eat. When you get a package you receive free breakfast bar. This can't be beat. Also shout out to Brianna who took care of us in the dining room. Just delightful people. The room was comfortable and so clean. We will be back as much as possible. Downtown Cleveland has so much to offer. Ohio we can't overlook what history is there in the architecture in the old buildings and the things to do downtown. Great value, great staff, great food, great location as we could walk short distance and be in the middle of awesome restaurants. Can't wait to go back. Thanks again to the Wyndham at Playhouse Square. Lots of perks. Also, easy drive up to front of hotel...valets are available and shuttle service too. Check the package deals as some offer free valet and this is so worth it. Parking is horrible downtown with all the construction, but we were able to get around pretty well with the shuttle service. ****
Lynda A Sandusky Ohio

Room Tip: We enjoyed the 19th floor. Seems to be quieter higher up. Ask for a view too. Sometimes they can...
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  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Lynda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, 30 April 2012
Dear Lynda A.,

We are looking forward to seeing you again for your next visit to Downtown Cleveland! Thank you for your nice comments about Tina, Trent, Brianna, and Sam, I will make sure our staff hears about how much you enjoyed their delightful service and attention. Again, we look forward to your next visit with us!

Sincerely,
A. Strieter
Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Elmwood, Illinois
Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

We planned an impromptu weekend trip to Cleveland staying on a Saturday and Sunday night. Our plans were to visit the Christmas Story House and Rock & Roll Hall of Fame. Our room rate for our family of five was $150/night which included two tickets to the Hall of Fame each night (which meant we only had to purchase ONE ticket!) and free valet parking. The hotel offered a free shuttle, with reservations, to anywhere within a five mile radius which was great and extremely convenient (we shuttled to Tower City Mall a few blocks away in the evenings for dinner and just to explore the mall). The hotel is decent and acceptably clean, but our room was extremely small and the beds were small as well (we're used to a California king and after our stay here have decided we will never stay in another hotel room with "double" beds). We spent some time in the indoor pool/jacuzzi which was nice and mostly private - hardly anyone was there and it was tucked away in the basement - although the chlorine level was nearly more than we could withstand. We also took advantage of the fitness room which offered a decent selection of exercise machines. The hotel also offered a free washer/dryer with laundry soap which we took advantage of. Because the Rock and Roll Hall of Fame package is so very budget friendly (tickets are $22/each x 5 family members = $110), this is the place to stay. Also, the theater district is across the street and down a block from the hotel so if you're planning to see a play or production, you could literally walk. Other than that, we felt like the area around the hotel had the feeling of a ghost town - many empty storefronts and available properties. We would probably give this hotel a three because again while it was decent, there was really nothing special about it. We gave it a four, however, because the staff was OUTSTANDING. Every single person we dealt with was very friendly and seemed to genuinely care about our needs. The Wyndham has done a good job of hiring the right people for the job!

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank muzikluvnmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HospitalityMgr, Manager at Wyndham Cleveland at Playhouse Square, responded to this review, 30 April 2012
Dear muzikluvnmom,

Thank you for taking your time to write a response, we appreciate it. Our Rock and Roll Hall of Fame Package is one of our most popular offerings to our guests. It sounds like it fit your family perfectly. We are so happy to hear that you found our staff to be OUTSTANDING, we think they are the best in town too! Looking forward to your next visit.

Sincerely,
A. Strieter
Hospitality Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wyndham Cleveland at Playhouse Square

Property: Wyndham Cleveland at Playhouse Square
Address: 1260 Euclid Ave, Cleveland, OH 44115
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 38 Hotels in Cleveland
Price range (per night): ₹ 7,916 - ₹ 14,059
Hotel Class:3.5 star — Wyndham Cleveland at Playhouse Square 3.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Wyndham Cleveland At Playhouse Square Hotel Cleveland
Wyndham Playhouse Square
Cleveland Wyndham
Wyndham Cleveland At Playhouse Square Ohio

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