I was a guest at the Westin Cleveland Downtown and left a valuable in my room when I checked out early in the morning. I called the hotel upon arriving at the Cleveland Airport and spoke with Heidi Gross who not only retrieved it from my room, but took it to FedEx, boxed it up and shipped it to my home !!
Outstanding Customer Service !!!
I have stayed at this hotel several times and have always had excellent service from all of the staff!!