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“Started well ended badly”
Review of Cart and Kettle

Cart and Kettle
Ranked #19 of 25 Restaurants in Strathalbyn
Restaurant details
Reviewed 5 May 2016

A poor end to a great day exploring the Adelaide Hills and beyond. We were looking for something light and inexpensive, so chose what looked an interesting café. Much store is placed on organic and local produce. I chose a simple homemade pie and cup of tea and my wife, a pastie with salad. First mistake was not checking the prices. About 20 minutes after ordering we received our meals, we were he only ones ordering in the café. The pastry was insipid sludge after being heated in the microwave, a basic no no for pastry and more so for a café that touts itself as organic and homemade. My wife's pastie had very little filling and was inedible. When asked about the microwave heating, the - who I assumed was the owner - stated that there was a power outage. The question was asked, why weren't we told so that we could make another selection, the response was that it happened the moment we walked in; all the more reason to advise us of the problem and offer an alternative choice. Interesting that the microwave worked even with a power outage. The 'meal' cost $29 and there was complete ambivalence to the issue; no apology, concern or offer of another dish or refund; very unprofessional. Poor service, an overrated and overpriced menu won't win accolades. Yes, 'super friendly' until the customer reacts responsibly to a poor experience.

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1  Thank MPBConnect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (10)
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2 - 6 of 10 reviews

Reviewed 18 April 2016

The Cart and Kettle is a quirky little cafe on the main street of Strathalbyn. We went there for coffee and tea but ended up not being able to resist their lovely selection of cakes. I had their gluten free apple and walnut muffin which was delectable and my friend had the (non gluten free) chocolate beetroot cupcake which she loved well.

The cheerful and attentive service combined with the fun and quirky decorations made for a really lovely and memorable experience. Will definitely be visiting again!

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1  Thank Holly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2016

Took my girls here the other day- they loved exploring the curios and artworks- very fun! Our hostess was like a big cuddle- so warm and welcoming in a relaxed way- a genuine way- helping disabled customers whenever she could, having a chat with those who wanted to. The food and drinks were lovely- a great range of really good local teas- I was impressed! Nice to have a cosy little place like this in town- looking forward to sitting in here in winter !

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Thank She_who_dreams_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2016 via mobile

Lovely little cafe on high street, has a real homely feel inside and the staff are super friendly and helpful if you have questions regarding the area.
We only had a cold juice as it was hot that day, but the home cakes and scones looked great

1  Thank Nigel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 December 2015 via mobile

Great food and coffee. Went here just before Christmas with the family including 2 kids. Cafe meals were good and the desserts are very good. Worth checking out.

1  Thank Devin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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