Was so looking forward to our Spa Day at Whittlebury Hall, family had got me a voucher for an indulgent spa day for two for my 50th Birthday. I decided to take my 20 year old daughter (soon to be 21) for a treat for her forth coming Birthday also.
I’d filled out our medical forms on line & ticked that we would like a tour of the Spa. On arrival at the Spa we were given two envelopes & were told where the changing room was. No welcome, no drink offered, no tour given. I thought maybe there might be a map in the envelope of the facilities on offer, but nothing. We changed & made our way to the pool area following the signs from the changing room. The pool area was ok, paint work a bit worn & beds looking tatty with cushions hanging off, but that really didn’t bother us and the beds were quite comfy. The steam room that was located by the pool was out of order. Whilst lying on our sunbeds I decided that surely there was more than just this area, so I googled what facilities were available and saw that indeed we had more to find. We had a little walk round but eventually asked at reception where the heat & ice experience was located.
Although the area was a little busy we did enjoy the experience but the area felt cramped and could have done with being a little more spread out. We didn’t attempt to get in the pool because there was little room. At 12 we made our way to the treatment waiting area for our 25 minute mini facials, we had also booked & paid extra for massages but they were to be later that afternoon. The facial felt rushed & not professional at all. The therapist even filled out a recommendation form to buy the products whilst I had my face mask on. Usually you get a nice massage, she did eventually run her fingers through my hair a couple of time’s then removed the mask. Came out of treatment feeling a little annoyed instead of relaxed.
We made our way back to the pool & relaxed reading our books & having a swim until lunch time. At 2pm we made our way to the restaurant, having had to ask again where lunch would be. This was a bit late for us because we had been on the road since 8am, so we could get to the spa on time. Having been seated we waited before we went to the buffet to order some drinks. No one came, in the end I had to asked. The lady I asked sent a waitress over, she asked what we wanted, I said could we have a drinks menu please. She went off & got one,
then disappeared & never came back. Eventually I found someone to take our order, then found I had to pay cash or card because no account was set up,but we weren’t offered this on arrival. Luckily I had popped my card in my pocket just in case, other spas you just charge everything to your wristband. Lunch was definitely nothing special, again all cramped, just standard food in silver tins to keep it hot. But the gnocchi that I had was just warm & so stodgy, I ended up leaving it.
Has a treat for us both we paid for massages in the afternoon. I had booked a full body and my daughter wanted a back massage (she doesn’t like her legs touched). We went our separate ways, mine was ok an improvement on the facial but if having a full body massage I would expect my arms to be included but she didn’t touch them. My daughters therapist told her she’d got to have a full body massage because that’s what was on her booking. She explained that she only liked her back massaged & she said that she couldn’t spend 50 minutes doing that. So she turned her over & started giving her another facial. We felt that neither massage to be honest was worth the £60 & £65 we paid for them.
We was really disappointed, the place lacked professionalism. I have been lucky enough to go to a number of well known spas over the last couple of months whilst celebrating my big 50, and Whittlebury Hall was the worst. I’d been given a buy a gift voucher & paid £80 to upgrade it to come here, plus the £125 on top for two massages, I paid £99.00 to go to a much better spa where I had no voucher & the treatments were top notch & the staff were far more professional. I know where I will spend my money in future!!!
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