Recently booked my aunt in here for two nights b&b. The young lads behind the bar were v.pleasant, and tried to oblige when asked for/about anything but to echo a recent reviewer 'its a pub' and serving the customers was their main priority, 1st and formost they are bar staff. In any case I doubt they would have had the authority to deal with any residents problems.
Bedrooms were spacious,and had all the basics required but no more than that, functional is probably a fair description but for £60.25 per night we expected better. The room wasnt unclean, but it wasnt spotless either for e.g bathroom/towels/bed linen were fresh and clean, but the windows and nets hadnt been cleaned in an age.And a window box on the window ledge was choked with dead flowers and weeds even though it was very easy to reach.Cups and saucers were clean but the kettle was half full of stale water and there was rubbish in the bin,the general impression being that they really didnt expect guests and suddenly finding they had one, someone had rushed in and attempted to tidy up a bit.
Oddest of all, were the house rules.On being given the room key (front door keys not given) we were told we could get back in up to 11.30, but not after that! My aunt is 80 so hardly a problem for us, but anyone else there for e.g a show in Manchester would, I presume, be locked out or have to leave early.I imagine its because the front and side doors lead straight into the bar and once time has been called for security reasons the doors are locked and security system activated, but there is a back door which leads to the stairs (with a seperate door that leads to the bar) so why something cant be worked out for access that way Im not sure.
Then, for the same reason i.e security system a notice in the room tells you not to leave the room before 8am as this will set off the alarms! So if you fancied an early morning jog, or wanted to get a paper to read with your morning coffee too bad.It did add that if you wanted to leave early you could speak to the manager, but why should a paying guest have to ask permission to leave their room. My aunt was worried about this aspect, saying what if she felt ill or something went wrong, how would she alert anyone without setting all the alarms off, especially as there is no phone in the room?
Locally this pub has a fairly good reputation for its bar/restaurant, but if you like to (or have to) rise early or enjoy a good night out (no curfew!) dont stay here, the house rules make it more like a stay at boarding school than a client focused comfortable hotel.We would never choose it again.
- Also Known As:
- The Norfolk Arms Inn Glossop, England - Derbyshire