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“No good for early risers/night owls.” 3 of 5 bubbles
Review of The Norfolk Arms Inn

The Norfolk Arms Inn
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The Norfolk Arms Inn
Ranked #9 of 12 Glossop B&B and Inns
Certificate of Excellence
Buxton, United Kingdom
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“No good for early risers/night owls.”
3 of 5 bubbles Reviewed 15 July 2012

Recently booked my aunt in here for two nights b&b. The young lads behind the bar were v.pleasant, and tried to oblige when asked for/about anything but to echo a recent reviewer 'its a pub' and serving the customers was their main priority, 1st and formost they are bar staff. In any case I doubt they would have had the authority to deal with any residents problems.
Bedrooms were spacious,and had all the basics required but no more than that, functional is probably a fair description but for £60.25 per night we expected better. The room wasnt unclean, but it wasnt spotless either for e.g bathroom/towels/bed linen were fresh and clean, but the windows and nets hadnt been cleaned in an age.And a window box on the window ledge was choked with dead flowers and weeds even though it was very easy to reach.Cups and saucers were clean but the kettle was half full of stale water and there was rubbish in the bin,the general impression being that they really didnt expect guests and suddenly finding they had one, someone had rushed in and attempted to tidy up a bit.
Oddest of all, were the house rules.On being given the room key (front door keys not given) we were told we could get back in up to 11.30, but not after that! My aunt is 80 so hardly a problem for us, but anyone else there for e.g a show in Manchester would, I presume, be locked out or have to leave early.I imagine its because the front and side doors lead straight into the bar and once time has been called for security reasons the doors are locked and security system activated, but there is a back door which leads to the stairs (with a seperate door that leads to the bar) so why something cant be worked out for access that way Im not sure.
Then, for the same reason i.e security system a notice in the room tells you not to leave the room before 8am as this will set off the alarms! So if you fancied an early morning jog, or wanted to get a paper to read with your morning coffee too bad.It did add that if you wanted to leave early you could speak to the manager, but why should a paying guest have to ask permission to leave their room. My aunt was worried about this aspect, saying what if she felt ill or something went wrong, how would she alert anyone without setting all the alarms off, especially as there is no phone in the room?
Locally this pub has a fairly good reputation for its bar/restaurant, but if you like to (or have to) rise early or enjoy a good night out (no curfew!) dont stay here, the house rules make it more like a stay at boarding school than a client focused comfortable hotel.We would never choose it again.

  • Stayed July 2012, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank janetj589
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Montreux, Switzerland
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 28 April 2012

My family and I visited this pub/hotel on Wednesday, 18th April 2012. The rain was absolutely sheeting down, and so we rushed across the busy crossroads towards the Norfolk. Sadly the door was locked, and as the Town Hall clock chimed mid-day (the opening time of the establishment) a crowd of be-draggled, hungry folk had already gathered in the porch (thank goodness there was a porch!); still the door was locked. My mum was one of several elderly people needing a seat indoors. I watched the landlord waltz past the door to the bar, completely blanking us all (I have been disappointed by the rather brusque landlord before, but on this occasion he excelled himself), and still we waited. Then 'Hey Presto!' he is at the door, unlocking it. Instead of welcoming us in he ignored his customers, and instead blocked our entry by stooping down to collect his mail!! He then retreated to his hiding-place behind the bar.
We were the first party through the door, and yet we waited a very long time for a waitress to come to our table. In the meantime I went to the bar to get some drinks, and our charming host was obstructive, stating that 'We have had a rush, on, the girls will take your drinks order shortly'. The joke lay in the fact that the pub had opened just a few minutes ago - and we were the first customers! I returned to my table not too happy. When we finally were attended to, my mum was told that she couldn't have a half-pint of lemonade, only a pint because "The button on the machine only does pints".
The menu is extremely over-priced i.e. average cost of 9 pounds for a main course! I really don't know how they get away with it.....most people were have ing the soup and a sandwich for just under 7 pounds, bad enough. And the food is very, very average for this exorbitant price. The waitresses are not good at their job. They are not attentive, and when we wanted the bill we had to get up and find someone....it was then slammed down on the table at the opposite end to where we were sitting!
In conclusion, do not expect 'old world charm' at this coaching inn, once the pride of Glossop (I was born and bred there). Holt breweries run it, I think; they should be ashamed of themselves. It has so much potential, but absolutely nothing going for it at present.

  • Stayed April 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Poochypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 bubbles Reviewed 10 October 2011

First impressions are good, free car park at front and a nice bar. Our room was big and clean with quiet a modern bathroom.

The building is old and probably listed so there is no double glazing or secondary glazing, the room was very noisy, not from the pub downstairs but from outside and there was a very noisy fan that went all night. A room at the front could have been a bit better. The pub is by a very busy crossroads and the traffic never seemed to stop plus there was a lot of noise late at night from people leaving a local late night bar.

The other problem we had, and if we had been made aware of this before we booked we would have gone elsewhere, is you do not get given a key to come and go as you please, and they lock the doors at night and on the weekend if you are not in by 1am you will be locked out! this is not negotiable, we did try as we had come up to attend a party, so we had to leave early to get home, a real shame.

The staff were pleasant, breakfast served up to 0930, you have to check out by 10.00.

Room Tip: if you want to stay out late, stay somewhere else.
See more room tips
  • Stayed October 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank emac68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 5 May 2011

We found the Inn from the tourist info board which turned out to be just round the corner. There is no one to assist with accommodation, just a list and plenty of leaflets about attractions in the area. We were shown the room before committing but were happy to go ahead as it was clean and just what we were looking for for one night. The fittings are pretty corporate but nice bed cover and bed and clean bathroom and what turned out to be a very good shower. We ate in the hotel before heading out for the afternoon and the food was nice although we had quite a wait and it did not seem that busy. The bar area is pleasant and spacious and has a huge TV near the entrance, must be very popular with sports fans !!

Breakfast was at 9.00 but if you are a light sleeper , chances are you will be awake well before as the hotel is situated adjacent to the two main roads into Glossop and I could hear delivery vehicles and general traffic from early in the morning. You can even hear the beep from the pedestrian crossing 'green man' !!

They need to tidy up their window boxes as the one outside our room was very sad.

Breakfast was a little disappointing as the scrambled eggs were a bit odd, slightly grey looking !! and the coffee was not very hot. We appeared to be the only guests as no one else appeared while we were eating although not sure how long breakfast goes on until so maybe others were lying in.

In all, fine for a couple of nights but a bit cramped for longer and soulless. We ate in a local Indian just down the street called Naseeb. Very good Indian meal and not too expensive. Also had very friendly and chatty staff who made us very welcome.

  • Stayed April 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shmoopie1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Norfolk Arms Inn

Property: The Norfolk Arms Inn
Address: Norfolk Square, Glossop SK13 8BP, England
Region: United Kingdom > England > Derbyshire > Glossop
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #9 of 12 B&Bs / Inns in Glossop
Number of rooms: 5
Also Known As:
The Norfolk Arms Inn Glossop, England - Derbyshire

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