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“Two Day Chill Out”

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Macdonald Portal Hotel, Golf and Spa
Ranked #3 of 4 Hotels in Tarporley
GreenLeadersSilver level
Lancashire
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Two Day Chill Out”
Reviewed 10 April 2012

On arrival at the Hotel we were immediately given our room key. This was very much welcomed as we were 2 hours earlier than the recommended check in time but had got hopelessly lost on our way!!!! We settled ourselves in, had some lunch and then went for our absolutely blissful massage and exfoliation treatment lasting 1 hour 45 mins......heaven!!!! The Spa staff were lovely and encouraged us to stay and relax some more after our treatment had ended. The dinner menu was very good and the food was tasty and well presented. Our room was spacious and clean and had a lovely view over the Golf course. On the whole both myself and my 16 year old daughter wouldn't hesitate to recommend it to you.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Tracey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod-Latham, General Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, 14 April 2012
Dear Tracey W,

Delighted to hear you and your daughter had such a brilliant time when staying at Portal. There is something to do for everyone when here be it a relaxing spa visit, a gourmet dinner break or a more invigorating golf break and it is great to get such wonderful feedback which I will be sure to share with the team.

With Warm Regards.

Sacha Cauwels-Wigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (197)
Date | Rating
  • English first
  • French first
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English first
United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 April 2012

I booked this hotel for me and a friend through spa breaks for my birthday and it was worth it. The surroundings, service, food and room were all excellent. The spa was so relaxing and traquil. I had no complaints. Excellent

Room Tip: Great if you play golf and for a relaxing break in the coutryside
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  • Stayed May 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Michelle T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ormskirk, United Kingdom
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 9 April 2012

Stayed with hubby, daughter, son in law and grandson. Two nights Fantastic rooms very spacious, clean. lovely views.
arrived about 14.00 was going for a swim to be told children only allowed in pool between 9am and 11am. and 15.00 and 18.00. no info in the rooms to say this and never come across this in any hotel before. very disappointed. We were on a dbb deal so had to pay for child meal only, which is fine. waiter informed us childrens menu was very basic (our child is 9) and he could pick from same menu as us. only then on check out they wanted to charge us £25 per night for his meals! The food was very good, but not happy to pay that much for a child meal.
Reception staff were very helpful printed our tickets for the food festival. but did find the hotel not very child friendly. No mention of easter celebrations at all. As this is our 6th visit to a macdonald hotel, 1st with a child dont think we will be taking children to any again

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank den2801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod-Latham, General Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, 15 April 2012
Dear den2801,

Thank you so much for your kind feedback. I was delighted you enjoyed our facilities, I quiet agree the rooms are fabulous and the team does a great job in keeping them look great too.

I was disappointed that on this occassion we did not exceed our usual high standards as a family friendly hotel, it is something we are well known for all be it that we do have set childrens swim times due to the nature of being a spa hotel. This should have been advised when making the reservation and indeed on the confirmation, it is also advertised on our website. We will continue to review all avenues to improve our communication of information such as this for future guests.

Macdonald Hotels in general prides itself on its child friendly facilities and I welcome the opportunity to discuss this with you, please feel free to contact me when looking for your next family break. (there are some fantastic attractions for children in the local area such as Chester Zoo and Blue Planet Aquarium to name just a few - we will be sure to provide the kids activity pack too! )

I look forward to the opportunity to welcome you and your family back to Portal in the future.

With Warm Regards.

S Cauwels-Wigan
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manchester
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 March 2012

Stayed the night with my family in 2 double rooms for a special birthday a couple of weeks ago and had a great time. I emailed in advance to tell them it was a special occasion & they suggested some extras I could book, which was helpful. I booked direct for dinner, bed and breakfast & afternoon tea. The afternoon tea was in the lounge bar - excellent afternoon tea & relaxing atmosphere. Rooms were great - king beds & sofa & chair & table & clean. Dinner was lovely too - had choice of the market menu which was included or £25 towards a la carte which covered the starters & mains so no extras to pay there. Breakfast had a good choice of continental options & hot ones too with only kippers & smoked salmon for £2 extra so good value. Pool & steam rooms (2) and ice room were clean & enjoyed the facial I had in the spa. To top it off it is set in lovely settings & 5 min from the lovely village of tarporley.

  • Stayed March 2012
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rachel_m57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jerrod-Latham, General Manager at Macdonald Portal Hotel, Golf and Spa, responded to this review, 14 April 2012
Dear Rachel_M57,

Thank you so much for your nice review. We all agree that Portal is quiet a find in the lovely village of Tarporley and I am delighted you agree with us!

There is lots to do in and around the hotel and it is great that you enjoyed our facilities and the spa in particular when you were here. The team is very proud of the facilities and they will go out of their way to make sure you have a good time when here. It is great to read that their hard work payed off.

We look forward to welcoming you back in the near future for more afternoon tea and scones perhaps?

With Warm Regards.

Sacha Cauwels-Wigan
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level 5 Contributor
88 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 27 March 2012

Spent the day here with friends to enjoy a spa day. Very relaxing and enjoyable and a beautiful lunch too. We had a variety of treatments and all were so good, a real treat to unwind and relax.I had a decleor facial and it was fantastic. Highly recommended, I would definitely return next time to stay and make use of the golf course too.Excellent value!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank LynTUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Macdonald Portal Hotel, Golf and Spa

Property: Macdonald Portal Hotel, Golf and Spa
Address: Cobblers Cross Lane, Tarporley CW6 0DJ, England
Region: United Kingdom > England > Cheshire > Tarporley
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tarporley
Price range (per night): ₹ 6,678 - ₹ 25,236
Hotel Class:4 star — Macdonald Portal Hotel, Golf and Spa 4*
Number of rooms: 85
Official Description (provided by the hotel):
Set within the heart of the Cheshire Countryside yet within easy access from the main motorways and towns, The Macdonald Portal Hotel,Golf and Spa is the perfect base to explore Cheshire and its many attractions and places of interest. Whether you are visiting for a pampering experience in the luxurious Spa, a round of golf on one of the two challenging golf courses or indeed a gourmet break enjoying the finest foods in 2 AA Rosette Ranulf Restaurant, Macdonald Portal Hotel, Golf & Spa has something to offer for the entire family. Portal is also the home of the first Lee Westwood Golf School in the UK and offers a combination of three golf courses and an onsite golf academy. The conference and banqueting facilities have hosted many a prestigious event and both the Castle and Waterstone Suites offer the most wonderful venue for the perfect wedding celebration. A venue for all occasions, the hotel offers 85 sumptuous bedrooms, a state of the art Health, Fitness and Beauty Spa which includes an 18 meter swimming pool, advanced Technogym equipment and a thermal suite with rock sauna, aroma steam bath, ice room and salt infusion sauna. Why not dine in our fine restaurant with its 2 AA rosettes and views across the Cheshire plains. ... more   less 
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Also Known As:
Macdonald Portal Hotel, Golf Hotel Tarporley
Macdonald Portal Tarporley

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