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“Excellent”

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Rookery Hall Hotel & Spa
Ranked #1 of 5 Hotels in Nantwich
Certificate of Excellence
1 review
“Excellent”
Reviewed 5 May 2012 via mobile

Excellent staff. The level of customer service is worthy of 5 stars. Food was amazing. Spa facilities are superb. I will definitely return as it was one of the best hotels I have ever stayed in.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leibe1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, 8 May 2012
Hello,

We are very grateful for your feedback and the title really does say it all!

We are delighted that you found our team excellent and your comment about 5 stars is admirable.

We are all delighted you will be returning very soon

Kindest regards

Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,849 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (448)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Redditch UK
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 May 2012

Like most people we booked through secret escapes but managed to get an upgrade to a junior suite (January) by speaking to the hotel directly. The room was in the old building and over looked the lake and garden and was very spacious with the most comfortable bed we have ever slept in. The en-suite comprised of a bath, his & hers sinks, and a very large separate shower enclosure. There was also a lovely window seat to watch the various comings and goings including the 3 weddings. (I was a little sceptical about the potential noise from guests downstairs, but I needn't have worried as none were invasive!). We ate in the restaurant both evenings, and I must say the food was fabulous, however, the cost of the package did not cover all options on the menu, and we were charged supplements on certain choices, that coupled with (for us) a very expensive wine list (most options were from £30+ per bottle) increased the cost somewhat. The staff in both reception, restaurant and spa were very helpful, friendly and attentive, and the hotel overall though luxurious was not pretentious or stuffy! We used the spa facilities which were very good, although the pool in the spa area was very shallow at around 1.5m deep. Despite the couple of gripes overall we had a wonderful time and I would recommend a stay at Rookery Hall for anyone who wants to get away from it all!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank IGGY1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, 8 May 2012
Hello,

Thank you for your review and we are all delighted you had a chilled weekend.

I was delighted to read that the team managed to upgrade your room on arrival and do agree that the January room is very special indeed.

The food at Rookery is exceptional and the small supplements to full A La Carte are worth the cost. we were most pleased that the team looked after you so well and we really do work hard in this so important area.

Thank you so much again

Stephen
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Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2012

Having got a really good deal (Secret Escapes) for overnight stay (in Executive Bedroom); 3-course evening meal; glass of fizz on arrival and full breakfast I was really impressed with all aspects of Rookery Hall.

From Brian who took us to our room and told us the important stuff like location of restaurant and spa right through to the reception and catering staff.

A top weekend was enjoyed and we found the food to be of the highest possible standard...so would strongly recommend a stay at this hotel...and look out for the tile vision in the bathroom..quite a novelty!!!

Room Tip: Worth looking to get a room upgrade where possible
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Mark P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, 2 May 2012
Hello,

Thank you for taking the time to leave such wonderful feedback on this important review site.

We are all working hard to achieve natural attentive service for our guests so it is lovely to read that we achieved our ambition.

Your comment about the TV in the bath is a nice touch and I agree it is fun.

We look forward to looking after you again soon

Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kent, United Kingdom
Level Contributor
79 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 1 May 2012

My husband and I spent one night here on 27th April. It was the night before my 60th birthday, en route to a big family celebration. We had come across Rookery Hall on the internet and could not have picked a more perfect place for this special occasion! Everything was fabulous- setting, ambience, inside and outside the hotel- all gorgeous! I had spoken with Jess on the phone when I booked it and she was so helpful and welcoming, we felt like we were gong to stay with friends before we even got there (she was amazing-I couldn't make up my mind about room choice and she had the patience of a saint!- and the room she recommended - February- was Out of this World- stunning views of the Cheshire countryside- immaculate and stylish decor- fabulous!). We were given a fabulous warm welcome at check in by Brian.
Later we had a gorgeous meal in the bar, looking out onto the grounds- fabulous food and we were So well looked after by Percy, who had that perfect combination of being warm,friendly and at the same time impeccably professional- a really charming and polite young man! We had a really lovely evening and a relaxing night's sleep- absolutely silent which is heaven!The only tiny, minor thing that could have been better for me, would have been bigger, softer pillows on the bed- but I am a bit of a pillow nut! Right through to checking out and meeting another amazing member of staff Holly, we had a perfect stay.
In summary- the hotel, room, food, location- everything- was Fabulous- and the staff were the at the heart of all this- they could not be better. I even had a Birthday card from the staff in my room- what more can you say? Thank you to all for such a special stay! Sue and Dave Roberts Sandwich

Room Tip: We had February in the old part which was Amazing. But depends on your taste probably as the rooms i...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MillyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, 2 May 2012
Hello,

Thank you for your super review of our hotel; it really is a lovely one indeed.

Your comments about the team are really gratefully received and I know will be appreciated by all our team especially the ones you mentioned.

It is refreshing to receive such wonderful positive comments about what we work so hard to achieve.

We hope to see you again very soon.

Stephen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 29 April 2012

I took my mum to Rookery Hall for a Birthday treat. I booked through the Secret Escapes website and took advantage of the offer that included a three course dinner and breakfast.
The hotel is beautiful, pure luxury. The bedroom was spacious and tastefully decorated and the bathroom was modern, had the most amazing shower and included a TV in the bath!
We used the spa facilities which were also great, a pool, sauna, steam room, hydro pool and water beds were available to use free of charge.
Dinner in the main house was possibly the nicest food I have ever tasted, as was breakfast the following morning.
I would also like to mention how nice the staff are, for such a luxurious setting, its easy to feel out of place, but the staff were so warm and welcoming, there couldnt have been one thing that they could of done better, even down to the 'Happy Birthday' message on the plate of my mum's dessert!!
I am already planning to return with my partner, we had the most amaing stay at Rookery, Thank You!
Ms. Laura Armstrong

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laura-Owen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StephenFearnley, General Manager at Rookery Hall Hotel & Spa, responded to this review, 30 April 2012
Hello,

Thank you so much for such a splendid review of our hotel.

Your headline banner of Perfection really is our aspiration and we all work hard in trying to achieve this iconic status for all our guests.

Birthday treats are so special and we all know how special time with mum is too!

You have made some lovely statements about our bedrooms and bathrooms, 5 bubble health club and spa, dining at dinner and breakfast but most importantly our wonderful team.

We agree that the special touches make all the difference in a world where there are many choices for our guests.

We are thrilled that you are planning another visit and hope to replicate your amazing stay.

Thank you again

Stephen
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Additional Information about Rookery Hall Hotel & Spa

Property: Rookery Hall Hotel & Spa
Address: Main Road | Worleston, Nantwich CW5 6DQ, England
Phone Number:
Region: United Kingdom > England > Cheshire > Nantwich
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Nantwich
Price range (per night): ₹ 9,886 - ₹ 19,773
Hotel Class:4 star — Rookery Hall Hotel & Spa 4*
Number of rooms: 70
Official Description (provided by the hotel):
Built in 1816, Rookery Hall Hotel and Spa is a four AA red star, Grade II Georgian Hall situated close to Nantwich in Cheshire. Part of the Hand Picked Hotel collection Rookery Hall is set in 38 acres of private gardens and grounds offering a selection of 70 well-appointed bedrooms and suites, extensive meeting and event facilities, a Health Club & Spa and a 2 AA Rosette Restaurant. The Health Club and Spa is set adjacent to the main hotel and offers a variety of luxurious treatments with seven treatment rooms, manicure and pedicure suite, Rasul mud therapy chamber, waterwall sensory relaxation room, glass roofed 17 metre indoor swimming pool, fully-equipped gym, fitness studio and a Cafe Bar. Rookery Hall's spa is recognised as one of the top residential spas in the country and offers a full range of spa treatments by expert therapists using the Elemis product house. Rookery Hall Hotel and Spa was initially awarded 4 AA red stars in 2013 and has retained these for 2014 and 2015. The hotel was also awarded Hotel Restaurant of the Year 2014 at the Nantwich Food Festival and Solo Spa of the year 2014 at the Good Spa Guide Awards. Conveniently located 15 minutes away from the M6, Rookery Hall is within easy reach of Chester and Manchester and the medieval town of Nantwich, just 5 minutes away. Crewe station which connects via high-speed train to London and Manchester is also just a short drive away. ... more   less 
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Also Known As:
Rookery Hall Hotel Nantwich
Rookery Hall Hotel And Spa
Rookery Hall Hotel & Spa Nantwich, Cheshire

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