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“Lovely receptionist..... shame about the rooms!” 2 of 5 bubbles
Review of Premier Inn Crewe West Hotel

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Premier Inn Crewe West Hotel
Ranked #1 of 9 Hotels in Crewe
Certificate of Excellence
West Yorkshire
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Lovely receptionist..... shame about the rooms!”
2 of 5 bubbles Reviewed 12 December 2011

Stayed here for a work training course, and I wasn't impressed at all. My room was very dusty- on the lampshades, the side boards etc... which isnt good when I have allergies! I spent most of the night sneezing. The rooms do not have telephones in them, so its impossible to contact reception if there is a problem which there was for me at 1.30am! I had to go on the internet and locate the hotels telephone number through their website- only good thing is it was not an emergency! There was a lot of noise coming from another room- clapping and banging- which after a hour I had had enough! The walls are that thin I heard someone which I can only assume was in the next room snoring all night!
The receptionist on duty on the Sunday evening- sorry I did not catch your name, was friendly and polite. Also the lady that worked Sunday night was helpful trying to locate the culprits of the noise in the middle of the night. But the rooms are a big let down, and the basics are not being cleaned!

  • Stayed December 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shell1922
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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328 reviews from our community

Traveller rating
    176
    115
    23
    9
    5
See reviews for
102
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Wiltshire
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 10 December 2011

The path from car park to reception was long and uneven. The bedroom was not suitable for disabled - should have had a wet room and the bed should have been able to be lowered or raised.

  • Stayed August 2011, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank plaurine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bideford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 18 October 2011

I booked a room for a foreign client on the premier website at 3pm for this room, On arrival they wouldnt accept my clients credit card.
I intervened by phone and was told they could not accept a booking on my card which i had secured the room with, but because i had booked it after 1pm they would debit my card for the room .
So in effect my client could not have the room because i could not verify it was my card but they debited my card for the room even though my client was stood in their lobby.
I am still awaiting a reply from Premier Management but nothing so far this is a clever con trick.
I have always stayed with Premier probably 20-30 days a year but not again

  • Stayed October 2011, travelled on business
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Robert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 10 October 2011

We stayed here for 5 nights visiting family. We arrived early (8:30am) after a long flight from Canada. Although checkin wasn't until the afternoon, the lady on the desk went to extra effort and allowed us to checkin early. This was a great start to our holiday.

Rooms were clean, comfortable and modern. Wifi was prohibitively expensive. Room rates were reasonable. Breakfast and dinner in the attached restaurant we good and prices reasonable. Some good british beer in tap!

Overall was nice to stay there and we would go back. Recommended.

Room Tip: Went through premier inn website which allowed a preferential price at the risk of being non-refunda...
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cultghost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CreweWestPI, Manager at Premier Inn Crewe West Hotel, responded to this review, 12 October 2011
We are delighted that your stay with us was a good one. Thank you for your comments on our comfortable rooms. Our team members will be pleased to receive your feedback, as they endeavour to give all our guests a high level of service. Thanks for taking the time to review your stay; we look forward to welcoming you back in the future. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 7 October 2011

Good location & clean rooms. The breakfast was excellent and of high quality - even though we hadnt been put on the list when we got down there so had to sort that out - not ideal if you're in a rush!

We also only got one towel in a double room. Not a good hotel for forgetful people like us who forgot shampoo and toothpaste as we had to drive to find some!

Ideal hotel for a quick stop-over!

  • Stayed September 2011, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Amyyyy-x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CreweWestPI, Manager at Premier Inn Crewe West Hotel, responded to this review, 12 October 2011
Thank you for your very kind words, they are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at Crewe West Premier Inn. I look forward to welcoming you back here in the future. Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn Crewe West Hotel

Property: Premier Inn Crewe West Hotel
Address: Coppenhall Lane | Woolstanwood, Crewe CW2 8SD, England
Region: United Kingdom > England > Cheshire > Crewe
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Crewe
Price range (per night): ₹ 3,839 - ₹ 6,290
Hotel Class:3 star — Premier Inn Crewe West Hotel 3*
Number of rooms: 80
Official Description (provided by the hotel):
After business or pleasure you'll love returning to our cosy hotel set in beautifully manicured grounds ... more   less 
Reservation Options:
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Also Known As:
Premier Inn Crewe West Hotel Crewe
Premier Inn Crewe West Hotel Cheshire

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