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Serenity Eco Luxury Tented Camp
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Reviews (216)
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Reviewed 22 August 2017

We spent 4 nights in Serenity camp and it was wonderful. It's in the middle of nature so birds, butterflies, iguanas and so on are on site as well, I loved it. The rooms are spotlessly clean, our maid Diana was doing a great job with cleaning and decorating the room everyday. We spent the birthday of my husband and our wedding day here. They decorated the room with flowers, balloons and a card in German language. They prepared a little birthday cake and came all to congratulate. Amazing.
Food and drinks are great. All members of team are always with a smile, and always there for help. The rooms are great, everything works perfectly and the air conditioner is not noisy at all, so we slept like babies in the heat of August. The beach is just a short walk, and is open from 11am to 6pm. Then they close the beach because of protecting the turtles. So thank you everyone and specially Brigitte and Diana and the restaurant and kitchen team for making our stay so peaceful and relaxing. By the way, the products to use in the bathroom from Yucatán herbals are so good and the smell, I loved it so much I will try to buy. Each room has a terrace with a hammock and a table with chairs, just wonderful at night to relax. The rooms have protection against Moskitos. Pool is at the hotel ground not by the beach. So if you have to leave the beach at 6pm you can swim in the pool and have a drink before dinner there.

Room Tip: They have rooms with less or more shade, but just ask for whatever you prefer. It's an adult only hotel!
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank joasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 20 September 2017

Dear Ambassador Joasi,

We feel proudly honored for being part of such an important moment of your life, being there in that first step for that rest of your life promise, love is the energy that keeps the world moving. So thank you, thank you a million times for choosing us and let us be part of those magic moments.

We see you as part of our family, and wish you the best that this world can offer. We know that love and happiness will be your path, and that make us happy. So welcome to the Xperience Hotels Family, we miss you already, and we hope to see you again.

Have a Wonderful life and a lovely day.

Sincerely,
Ramón Torrealba
Front Desk Supervisor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2017

Incredible place for a quiet getaway, with yoga and breakfast included it was perfect and the AC in the room wa great as well. Very is to find and the staff we extremely welcoming and accomodating. Definetely recommend this place!!!!!!!!

  • Stayed: July 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Lev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 20 September 2017

Dear Ambassador Lev M,

We would like to thank you for your kind words, we take honor on our service, our Hospitality Devotees (staff) put your happiness as their goal. You are part of the Xperience Hotels Family now and you are more than welcome to visit us back, we will be expecting you.

Thank you again for let us being part of your good memories and life xperiences, if you consider to visit us again but maybe you want to try a different location, the Xperience Hotels Family can welcome you at the Holbox Dream Hotel or any of our Hotels in Playa del Carmen.

Have a lovely day and Best Regards.

Sincerely,
Ramón Torrealba
Front Desk Supervisor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

If you're looking for a different hotel experience, then Serenity Eco is a wonderful place to experience. The staff is friendly; the atmosphere is tranquil; the rooms are luxurious and comfortable within well-built, safari-like tents fully equipped with central A/C, clean and comfy beds; and, a nice sitting area to enjoy the view outside. Also, the beautiful Xpu-Ha beach is just a 5 minute walk. Will go back again.

Stayed: May 2017, travelled as a couple
1  Thank jay c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 20 September 2017

Dear Ambassador Jay c,

We loved your comment, it says everything we want to express, Luxury-Ecology-Service, three words that we really care for, and we are always trying to give our best in those concepts, we fell honored that you were able to live our Infinite Hospitality, this is your home for any time you want to come back.

Thank you for being part of the Xperience Family, you make us be better.

Have an amazing Day!

Sincerely,
Ramón Torrealba
Front Desk Supervisor.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017

Great hotel,excellent service with kindly people.good beach club ( snorkelling : Bring your equipment!),luxuous rooms,excellent food,bali décoration.mosquitos as everywhere near the beach,bring repellent.

  • Stayed: July 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank alexandredA7196PP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 20 September 2017


Dear Ambassador alexandredA7196PP,

We thank you so much, we really appreciate sharing your comment with us, we love that you loved Serenity, our Home. The service is our passion and make you feel happy is our goal. We are honored being part of a nice experience with lovely memories; we hope to have you again whenever you feel so.

Have a lovely day, and next time you may want to share your stay between Xpu-Ha and our Holbox Dream in the Holbox Island, a Eco Paradise that will blow your senses.
Xperience Hotels and Resorts always at your service.

Sincerely,
Ramón Torrealba
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2017

My girlfriend and I spent four nights at Serenity Tented Camp and had an incredible time.

The location is great - just a short walk from Xpu Ha beach, which is much more pristine and quiet than comparable beaches in Playa del Carmen proper. The hotel itself is great - 30 rooms total, so a welcome departure from the crowded mega-resorts up and down the Riviera Maya. Each room is its own tent with modern amenities (comfortable bed, A/C, jacuzzi, etc.), which adds a measure of privacy and quiet since you are not sharing a wall with another room.

The overall aesthetic of the hotel is very calm - it has a sort of far eastern vibe, with lots of trickling fountains, calm music, and overall is a great place to relax and get away.

The staff is also great. Since the hotel isn't huge, they get to know you individually, and are very attentive, friendly, and eager to help out.

Overall, would highly recommend for a couples getaway, or any sort of vacation where you want to disconnect and relax!

Room Tip: Rooms on the outside (facing the surrounding trees) are quietest
  • Stayed: June 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank SandroP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
XperienceHR, Front Desk Supervisor at Serenity Eco Luxury Tented Camp, responded to this reviewResponded 20 September 2017

Dear Ambassador Sandro P,

Thank You very much for your kind words, you were able to lived our essence, and that make us really happy, As Serenity being part of the Xperience Hotels Family, we try to give the best service possible involving all your senses, that way you are living our Infinite Hospitality concept, it make us proud had you staying with us, we really appreciate it.

Our arms are open for any time you want to come back again, and if you feel to try something different next time, visit us in our official web site or social media, you’ll find the best option that match your needs.

Have an awesome day!

Sincerely,
Ramón Torrealba
Front Desk Supervisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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