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“Good Family Resort”

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Grand Palladium White Sand Resort & Spa
Ranked #9 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Breckenridge, CO
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Good Family Resort”
Reviewed 17 June 2012

We took our two boys (2 & 4) to this resort the end of April. With the exception of day trips to all inclusive for weddings, this was our first all inclusive experience. Overall, this was a very nice resort. People we talked with (that frequent all inclusive) said this is one of the nicer ones they have stayed at and better food. At this resort you can play anywhere and dine at any restaurant of the 4 resorts. I hear this is unique and some other all inclusive will let you dine only at the side you are staying on.
Rooms: we stayed in unit 57. It seems this is a preferred location because it is fairly central in the resorts and closer to the ocean. We were hoping for the 3rd floor but were on the 2nd. I hear “members” only can get the 3rd floor. I was hoping to see the ocean, but no luck. There were large trees outside the units so it was fairly private and only one other building we could see. We were in a smoking room, initially I was turned off but the room did not smell or have odor so we thought it would be ok. We were wrong, a neighbor was a smoker and the units must share ventilation. Our room would fill with the smell of smoke, it was so strong we woke up in the middle of the night from it. We requested a room change but there were no rooms available for us to move. Otherwise the room was nice.
Pool:
The pools were large and well kept. We were impressed with how clean the pool was kept. The pool bar was a favorite activity! The shallow areas were nice for the kids. The white sands pool was about a foot shallower than the pool on the Colonial/Kantenah side. I prefer the beach and the kids preferred the pool so it was a real bummer to me that they were separate. There were a lot of organized activities throughout the day at the pools.
I walked by the salt water pool but did not stay. It was a natural pool in the Oceanside rocks.
Beach:
The beach was very nice. We were concerned about how rocky the beach would be so we brought water shoes. They could be useful but are not necessary. There was a large section of the beach with coral, the snorkeling was ok. But there were areas where it was sandy and we swam and played in the water without issue. We hoped to paddleboat with the boys but everyday they said the currents were to strong and we couldn’t, so I am not sure how often they actually go out. We didn’t have much trouble finding chairs, but did go early for shade.
Dining:
The buffets were fine with good variety. I felt it was the same meal everyday so wasn’t too excited about the buffets. I was disappointed that we had to ask for tortillas in mexico, but staff were usually helpful and accommodating. Overall the dinners were good. We enjoyed Emelia’s and the beach dining is a must do. The kids did good there but it was not the best environment to take them to. The Italian restaurant and the Japanese were great. We did not like the two hour dinners each night, overall I felt we spent too much time of our vacation in the restaurants. We also did not like the need to get a reservation to do things like tempanyaki and we had mixed information as to how to make the reservation. You have to show up at the restaurant, they start taking reservations at 4:45 the day of. The beach bars were our favorite food and some of the most authentic on the resorts. I highly recommend eating there. It was really nice to not walk around with a wallet all week, but per Palladium Addict suggestions, we did tip a bit when service was excellent.
Walking:
These resorts are so large it is a lot of walking. I like to walk but was tired of it by week end. It took me 5-6 days to orient, so I spent extra time walking for wrong turns!
Activites/Grounds:
We went to the spa for the free amenities. It is worth going to even if you don't want to spend extra. There are nice features. The kids enjoyed the mini-golf, riding on the boat and the shuttles/train. It was all enjoyable to them. Every day at noon, fish food is dispersed and you can feed the fish. The grounds were clean and very well kept (and I am pretty particular). There are other animals and a very natural feel to the resort.
Live Shows:
Every night they have live shows. We discovered these at the end of our trip and wish we went to them earlier. They were fun and the kids loved them.
Overall:
It was a very nice resort, pleasant staff and a fun week. It was a good first experience for an all inclusive.

  • Stayed April 2012, travelled with family
    • Value
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    • Cleanliness
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Helpful?
4 Thank ahurwitch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Community Manager at Grand Palladium White Sand Resort & Spa, responded to this review, 2 July 2012
Dear guest:

Thanks you so much to choose our hotel for you stay in Mayan Riviera. It´s a pleasure for us that you have been enjoyed so much.

We hope see you soon again.

Regards,
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Maryland
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 16 June 2012

Just got back yesterday from a week at the Grand Palladium White Sands. We chose this resort partially due to the fact that our friends have a vacation club that got them a great discount here, and it was one resort we could all agree upon. I had never been to an all inclusive resort, since to me it was for people who just want to drink a lot or eat a lot of mediocre food. I like a nice drink, and nice food, but also now have two teenagers, and my son (15 now) eats a lot even though he's skinny!

I wanted connecting rooms. With a 13 year old girl and 15 year old boy, we definitely would sleep better at night not sharing a room. I chose a suite and junior suite, and I requested for them to be connecting (no other room types offered connecting rooms). We were very happy to receive this! Very happy!

Upon arrival, it was refreshing to receive fruit juice and a cool towel. Nice touch! Check in was smooth, and the rooms were very clean when we first saw them. We're kind of hotel snobs, but also after living in Hawaii know that a beach resort can be a bit rustic, so had an open mind! Heck, we've had ants and geckos even a the Ritz Carlton Kapalua.

We used AGI Tours for our round trip transportation from the airport - very nice & professional so would definitely use them again. It's a long drive, and the driver offered to stop at 7-11 on the way out of Cancun for a cold drink. That was a good idea - it's a long drive!

I had read that the pillows weren't great, so I had packed a couple of old ones of mine (intending to just leave them there since they weren't needed any more at home). Honestly their pillows were fine, but extras were nice (I use a lot of pillows!). The beds I had read were hard - I liked the bed a lot! It was super comfortable.

I didn't love the idea of buffets, but was impressed with the choices at them. The food was good, fresh baked breads were good, decent selections for even picky eaters, and I loved the fresh fruit juices they made all day with the vitamix machines! The only really bad meals I had were at their Asian restaurant and the steak house. The steak I ordered was barely a half inch thick, and although it wasn't overcooked, it was as tough as shoe leather, with a COLD potato alongside. I just skipped it and had a piece of apple pie for dessert. The Asian food they really should just not bother trying to do. Yuck. Still, I'm not a huge eater, so it was okay. All in all, though, I'd recommend sticking with the buffets and enjoy them! It's hard to please so many people, so I don't think a couple of not great meals is worth worrying about.

The pools were amazing. Simply huge and fun! Our families played water volleyball, swam, played lots of super fun games by the pool like darts and "crazy diver" - if you see Memo leading a game, play it! He is the most amazingly fun and energetic guy! Plus, he's the best dancer at night in the shows. We just were laughing nonstop with him!

The beach is nice. Yes, they do have seaweed, but that isn't the fault of the resort. We still found it nice, fun, and safe. I noticed security walking around a lot, and we felt safe letting the kids go off without the adults (as long as they were in a group).

I liked that the resort was so huge in the sense that I could always find a pool or beach chair in the shade - something that I can't find at a lot of beach resorts (actually I never have found). I think the resort was full our week, or almost full, so that's a nice thing.

The shows were fun at night. I liked the one with the dancing from the areas of Mexico, and the one with rock music was simply amazing! They had some incredible talent with their band! Skip their Disney show though - not worth it.

The maids did a nice job keeping the rooms cleaned. I didn't like the limit of one bath towel per person, but understand that they're trying to limit waste of laundry. I rinse out our swimsuits, ringing them in a towel and putting them to dry in a dry towel, so found that a challenge. Maybe a laundry line somewhere in the room would help, like how most beach resorts have in the shower. No big deal though.

I had noted that we just had our wedding anniversary (19 years!), so they had a bottle of champagne in the room for us. I thought that was sweet of them, but we didn't get a chance to drink it.

I would go back if I get the chance. For the value, and the fun, it was a great vacation. You could never leave the resort and have a great time. We did go up to Playa del Carmen one afternoon just to walk around and shop a bit, and we did one snorkel trip, the Mayan Adventure one, that I booked at the resort. That was fun to see the cenote and snorkel - I didn't want to leave the region without seeing one of the caves. Otherwise, we were happy just staying put!

One other note: the staff was excellent. I never saw so many employees at a beach resort! The second we would sit down at the buffet we were brought drinks, and they were lovely and helpful people. I was surprised that it didn't seem like many people at all tipped at the buffet, but we tried when we had a couple dollars with us. These people work hard! I also tried to leave a couple dollars for the housekeeping - they work hard to keep our room nice and clean.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank AlohafromMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Community Manager at Grand Palladium White Sand Resort & Spa, responded to this review, 27 June 2012
Dear AlohafromMD;

We really appreciate all the great comments that you made about our Resort and especially about our staff. We are working everyday to improve our facilities and the quality of service that we provide to our clients. We strive to make every guests vacation one that they will remember as their best vacation ever. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services.

Unfortunately we cannot guaranty all our costumers request, however we always try to honour the ones we can depending the hotel availability, we are glad that in this case we were able assigned the connecting room that you requested.

We would like to thank you once again for all your excellent comments and we are looking forward to your next visit.

Regards.
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Dallas, Texas
Level Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 June 2012

Just got back from a great trip and destination wedding. This was our third time to this resort with friends and enjoyed it immensely. Did have a few frustrations mainly with the front desk at check in. We had to wait twice to get checked in to our room, which then the key did not work and the room they were trying to put us in was a smoking room. Had to have a slight power struggle with that issue, but they finally gave in and put us in a non-smoking room. The refrigerator did not work for a day and a half but was resolved. After the rocky start everything else was great with the exception of the restaurants' air conditioning or LACK THERE OF!! We sweated through most of our inside meals! Ugh, do not remember things being that uncomfortable on our previous visits. There are ceiling fans in each hotel room and all through out the lobbies so why not in the restaurants??? Would make a world of difference. found a very new things on the property that we hadn't explored the previous times and that was fun. Look for walking shorts cuts there are all over !!!:) Catch the golf carts anytime, we didn't realize we could do that! All in all a great time!

Room Tip: If you don't walk to do a lot of walking ask for building 56. close to the pool, lobby and beac...
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  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank nmnkno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Community Manager at Grand Palladium White Sand Resort & Spa, responded to this review, 23 June 2012
Dear Nmnkno;

We really appreciate all the comments and feedback that you made about our Resort, are very glad that you had once again a great holiday. We are working everyday to improve our facilities and the quality of service that we provide to our clients. We strive to make every guests vacation one that they will remember as their best vacation ever.

We really sorry for the first bad impression and the delay while you were your checking in, we will definitely emphasize on our internal procedure in order to speedy and improve this process.

Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services.

We would like to thank you once again for all your comments and we are looking forward to your next visit.

Regards
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Papillion, Nebraska
2 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 15 June 2012

We went to the Palladium to celebrate my 50th birthday, this was our first trip to Mexico (mine, my wife and 16 year old son), we traveled with another family as well. The passage through the airport was a new experiance, thank God my brother has been here numerous times and talked to us about it before we left. We booked through Funjet, and would definitely do it agaian they handled every aspect of our trip very well, Carlos at the White Sands we very helpful. Prior to our arrival we requested a specific building location (building 59 at Whitesands) which we got. My thought is although this is a huge resort all the buildings, villas, etc... locations favor something, some by the pool, some closer to the beach, the beach buildings don't necessarily have much of a view due to the dense jungle their just closer, personnally this isn't going to be a big deal next time. Check in was simple, they seem very set on not letting you check in early, or it was just that busy and we were first timers. Our room was nice, nothing spectacular we had a junior suite, if your traveling as a couple of three like us as for a king bed! The room set up with two beds have full size, we did ask for a king suite but none were available. We did receive a bottle of wine and a fruit basked due to our special occasion (birthday) our friends fruit basket was full of ants so watch that. Food was something of an experiance, very european at the buffets, yet we all found items we liked and tried some new items. The ala cart menus were very good, we were really surprised by the steak at the El Dorado and ribs at the Rib resturant very tasty, the Itialian, not so great, the fish dinner out on the beach was by far the best, you MUST make reservations for this one but don't miss it. This resorts population is very european, we heard languages from everywhere. Me a lot of return visitors, from the states, all very nice and a very nice couple from England. The beach, DON'T leave your shoes when you go for a walk, as ours dissapeared one day and it wasn't the beach clean up crew who took them, keep them with you, The beach is full of seaweed every morning and the crew does a nice job of cleaning it up although it's a never ending job. The saltwater pool is very cool, good snorkeling in a calm arena, very unique and a nice area. Snorkeling was difficult off the beach as the winds created a lot of waves and all but one day the red flags were flying, no biggie. If you like to snorkel go sho Xei-Ha (pronounced Shell-Ha, it's Mayan for blending waters or something like that) AWESOME experiance, the kids expecially liked it. Funjuet booked it at $98 per person including transportation, it's an all inclusive park, food, drinks, snorkel gear is all included. Definitiely go to the start of the river and work your way down snorkeling, not tubing. The view under this river is amazing, the cliff jumps were a blast the zip line was short but the kids loved it. We saw thousands of fish on this excursion and will return to it on our next trip. We swam with the Dolphins (extra fee) worth the money vs. the 3 hour excursions. Went shopping in Playa one day to haggle with the street vendors which is always fun. A lot of times the drinks at the bar were way to powerful, they free pour everything but I didn't want to be hammered by noon! Suggestion - TAKE YOUR OWN OVERSIZED CUP! We went to WalMart they have these clear double insulated mugs with a colorful band, lid and straw (20 oz is what we brought) they were $5 and a lifesaver otherwise you'll spend a lot of time at the bar ordreing two drinks at a time in a 10 oz plastic cup that sucks. Also, get a money conversion calculator APP for your smart phone to do the peso to dollar conversions, it's amazing the variation of conversions these folks come up with, my wife was in the gift shop and picked out a head piece the clerk said $25, after converting the pesos it ended up being $10. Watch out even in the resort gift shop. Our funjet guy told us, remember, NOTHING in Mexico is free!

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HuskerHawaii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Community Manager at Grand Palladium White Sand Resort & Spa, responded to this review, 27 June 2012
Dear HuskerHawaii;

Thank you very much for your review, We really appreciate all your good comments and of course they are our favorites, however all the constructive comment they are also value for us, they are a great and clear opportunity to rectified in some areas.

We are glad that your first experience en Mexico and in our resort was a good one, we have great facilities and we try to exceed all our customers expectations, we realize that having costumers from all over the world and different mentality, it’s difficult to please everybody, but little by little and thanks to your reviews and tools such as TripAdvisor we can have a chance and opportunity satisfied to most of our customers.

Looking forwards for your next visit.

Best regards.
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Des Plaines, Illinois
1 review
Reviewed 14 June 2012

I went with 16 of my family members, first thing I did was check in then went to the bar, where Ernesto the friendly bartender greeted me with great respect!!, he made me feel very welcomed along with Melissa the cocktail waitress, they were both very, very nice people. The food was ok, it needed more taste to it, the rooms are clean, and everything I needed was always in there. The pools were clean. I would go back, but not a fan of the food.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vrock_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palladium-Royal, Community Manager at Grand Palladium White Sand Resort & Spa, responded to this review, 21 June 2012
Dear Guest:

We are pleased that your overall stay was satisfactory. We hope as you say, come back soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Palladium White Sand Resort & Spa

Property: Grand Palladium White Sand Resort & Spa
Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#4 Green Hotel in Akumal
#6 Top resorts Hotel in Akumal
#8 On the Beach Hotel in Akumal
#8 Spa Hotel in Akumal
#9 Luxury Hotel in Akumal
#13 Family Hotel in Akumal
#13 Romantic Hotel in Akumal
Price range (per night): ₹ 15,009 - ₹ 41,923
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Official Description (provided by the hotel):
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 
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Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Akumal, Riviera Maya, Mexico

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