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Grand Bahia Principe Coba
Ranked #13 of 23 Hotels in Akumal
Certificate of Excellence
Canada
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Good value for price paid”
Reviewed 26 June 2012

This was our first trip to this part of mexico. The size of the resort is almost overwhelming; thank goodness for the carts which travel regularly throughout the resort. We read a number of posts referencing a musty smell within the rooms so we brought incense with us, however it really wasn't necessary. The cleaning staff did a terrific job as did the bar fridge attendant. Air conditioning worked extremely well!! The beds were probably the worst I've ever experienced and we had a topper!! Hard as a rock :-( The buffet was very good, in my opinion better than cruise lines and other all inclusive resorts we've stayed with. The other restaurants were average. There was 9 of us who travelled together and we all got sick during our 1 week visit to varying degrees!! Curious if may others got sick during this period. The Coba Beach was great and had easy sand access into the water. There were a lot of palapas for shade and we had no issue at all getting a chair anywhere on the beach. It would have been nice if they had a BBQ stand on the beach to grab a burger or.. No bar service to your chair so you'll have to fetch your own (I had no problem doing this :-) The pools were extremely clean and the swim up bars were great!

  • Stayed June 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 6ixpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Grand Bahia Principe Coba, responded to this review, 26 June 2012
Dear '6ixpack',

Herewith I would like to thank you for your feedback in regard to your recent holiday experience at our hotel facility, Gran Bahia Principe Coba.

We would be delighted to welcoming you back to our beautiful hotel again and will be looking forward to meeting you in the future.

Please allow me also to take this opportunity to inform you that we do have every day, except Tuesday, at 1 pm at the Animation Pool of Coba a BBQ Grill or Paella grill.

Please do not hesitate to contacting us back prior your future arrival,

Have a wonderful day,

Yours SIncerely,

Felix Schlokat
Guest Service Manager
Gran Bahia Principe Coba
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Windsor, Virginia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 June 2012

I will try to keep this as short as possible and if you have anymore questions feel free to send me a message. My wife and I stayed here for 5 nights on vacation and loved the resort. I would have given the resort an excellent rating if it was not for 1 problem.

Staff:
The staff at the resort does a great job and I would like to mention 2 people that really went above and beyond. Felix, guest services manager, is excellent and does everything he can to make your vacation a dream. I contacted him several times before, during and after our stay and he was there to answer any question I had and help me anyway he could. Jesus in the main buffet was the person we would seek out every time we went to the buffet. He provided excellent service and acted like he really enjoyed his job. I know everything says tips are included but it was disappointing to not see people give him a little tip as hard as he worked. The entertainment teams did a great job and interacted well with the children and other guests. The only staff that was not the same caliber that I found were the front desk staff in the premiere lobby. They were not rude just never very helpful unfortunately.

Rooms:
The rooms were comfortable, large and very clean. We paid for the Junior Suite Golden and were in building 2. The rooms were well maintained and cleaned very well everyday. The air conditioning worked better in our room than any other resort we have stayed at in Mexico.
****Our Only Issue***** After the first day we had to call everyday to get towels or wash cloths. The staff would take them but just did not feel the need to restock them. I am not sure what the issue was since I tried everything from leaving a letter and a decent tip to calling the guest services number to actually talking to the staff at the front desk. None of it helped and I hope is corrected before we go back.

Grounds:
The grounds are beautiful and well maintained. They are working nonstop to make sure everything looks top notch. I did not see trash laying around anywhere and people were constantly picking up cups that people just left laying around.

Pools:
There were many large pools to enjoy. As with every resort people still reserve chairs when asked not to do so but we were always able to find chairs with no problem. There is an activity pool and a quiet pool.

Beach:
The beach is a 10 minute walk or a 2 minute ride on the trolly that comes through the resort. There is plenty of room on the beach and has a place where the waves are not big making it nice to swim. Very clean beach.

Restaurants:
We ate at the Le Gourmet, Don Pablos and Frutos Del mar specialty restaurants. I do not usually rate food as everybody has a difference in taste. We both liked all of the restaurants and we found that we enjoyed Frutos Del Mar the most. The buffet has plenty of choices including a healthy corner providing pretty healthy choices. The will even cook you egg whites if you would like.Go to the section that Jesus is in which while we were there was the middle closest to the buffet.

Overall:
We would go back again without a doubt. I may not pay for the Golden as I did not really see what I got for the extra money. Know that most of the lobbies, buffets, some specialty restaurants and theaters were all open air with no AC. The main buffet has AC which was nice but you can expect to sweat quite a bit.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank kseidnitzer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Grand Bahia Principe Coba, responded to this review, 26 June 2012
Dear 'kseidnitzer',

Thank you very much for your time and the effort you spent to inform us about your rent stay at our hotel facility. We are delighted that you will be returning to us in the future and we excited to meeting you back here.

In addition I would like to acknowledge your recognition for Jesus from our Food and Beverage Department. I am very happy to read that Jesus made your stay even better with the service he provided. Also thank you for your kind words regarding my person.

Referring the concerns you mentioned be ensured we will be taking care of this immediately. Please accept my apologies. Our Management board has been informed about both comments and will take immediate consequences. I am confident we will be able to resolve those issues as soon as possible.

For now we wish you all the best for back home,

My kindest regards,

Felix Schlokat
Guest Service Manager
Gran Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Grinstead, United Kingdom
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 June 2012

Journey: We travelled with Thomas Cook from Gatwick to Cancun which took between 9 and 10 hours. The planes are ok but it gets quite uncomfortable in the big airbus A330 after such a long time. We had inclusive transfers to the Hotel. The journey was about 1 1/2 to 2 hours depending if there are any stops before the hotel. The bus was well air conditioned, and it did not seem like very long, just one long stretch of road.

Bugs: It was very hot and humid so there were lots of bugs around that bite not just mosquitos, but giant ants aswell. We were told to buy the yellow wrist bands to protect you from bites and the bus tour operator guarenteed 100% effective, however i ended up looking like i had been shot with a paintball gun!! Yellow Bands not Great so bring insect repellent with alot of DEET and bite cream! Some shops do sell after bite but it just took away the itch for a few minutes.

Currency: We had some issues before hand trying to decide what the appropriate currency was to take with us. I originally changed my pounds to US Dollars but was told that they rarely accept dollars so once we arrived at cancun airport we changed them into Mexican Pesos at a really bad exchange rate of $1 to 11 pesos. When we arrived at the hotel everything in the shops, market and excursions was all priced in Dollars so we had to constantly ask them what the cost was in Pesos which they calculated at an exchange rate of $1 to 13 Pesos so we ended up paying more than we needed to unless you had got a good exchange rate. TIP: the hotel actually offers currecny exchange at good rates so take dollars and then change as necessary especially for the DEPARTURE TAX which was 785 Pesos per person or £45. The airport does not accept dollars as a method of payment for the tax.

Hotel: When we arrived at the hotel it was amazing, nice and large as there are 4 hotels in one. Coba was great the staff were efficient and we recieved welcoming cocktails on arrival which was nice while the bellboys collected the luggage. Each hotel was pretty much the same apart from Coba which is further away from the beach and you have to go to Akumul to get to the beach, but you can take the shuttles there and back. Coba has two swimming pools one of which is an activity pool which was quite lively during the day and we all had a good laugh. They do pool arobics and other outdoor games. The pool bars were great too with a selection of cocktails to choose from. The hotels photography staff came around the pools during the day with different animals for you to have pictures with - we did it with a giant iguana and it was great. We paid for 4 photos on a disk at $10 each and got 3 free - always see if you can get a special deal.

Room: We were taken to the room (Junior Suite) it was lovely and large it also had a jaquzzi bath which was one of the reasons we bought the room but it was very loud when turned on so we didnt use it and the bath is not as long as english baths so a bit cramped and im quite short but other than that it was a lovely bright and airy room and very clean!!. TIP: the plug in the bath is a twist and push, we spent ages trying to get it to seal. We had a nice mini bar in the room which was stocked up daily - free ofcourse which was nice and the tv had some english channels and reqularly has movies on to watch if you want a relax in the room during the mid day sun which was very hot although the rooms air conditioning was very nice to come into.

Food & Restaurant: The buffet was great, some people say it gets repetative but there is always something different to choose from it was great and massive and each dish is cooked very well. We dined at Mikado the japanese restaurant which was fantastic!! We were at the show table, the chef and waiters were great fun and it was a good laugh and fab food!! We also dined at El Pascador (not 100% on the spelling) it was the sea food restaurant which we had swordfish steak! It was absolutely delicious and again great staff!! TIP: we had to change one of our restaurants because my other half did not bring any trousers and we were not told that in gourmet restaurants men had to wear trousers so do not forget one pair just incase and dont forget to book the resaurants in advance as part of your a la carte choices to avoid them being fully booked.

Activities and Excursions: We took part in swimming with dolphins at Dolphinaris at Tulum Hotel. You can book this online in advance and at the moment they are offering some special offers and promotions. This was a great expierience although we booked for 12:00-midday and as we were not supposed to wear sunscreen in the water we got very burnt. We went to see the photos which had been taken during our turn and they were very expensive they said it was $67 for 3 print outs which was rubbish and $99 for 3 print outs and the DVD but the print outs are laminated rubbish. We ended up paying $99 for every single picture and the DVD on disks not printed out - make sure you get this deal because you can get your own printed out for about a pound at home they will tell you it was a special deal only for you and knowone else. They obviously think ere stupid but us brits have a way with haggling. We also wanted to go to see the Tulum ruins, Thomas cook were offering the trip for half a day, with a tour guide followed by a trip to a bar nearby to finish off the day at about $52 per person- DONT DO IT! Soltour the company based at the hotel were offering half day also at $30 per person also with a tourguide and transfers which was much better however we didnt really want to be hanging around all day in the hot sun following people around so we decided we would do it ourself and so we could leave when we wanted. Taxi to the ruins was 230 pesos each way, about $18 and entrance to the ruins was 57 pesos per person about $4 each - cheap as chips. Our taxi driver said though that he would wait up to two hours while inside for a total of 500 pesos - no other taxi in england would wait for another 40 pesos - $2 CRAZY! but it was well worth it, the ruins were fantastic and we were in and out when we wanted.

Overall the trip was absolutley fantastic and we had such a brilliant time. The grounds were immaculate and the whole place was very relaxing the idea of all inclusive at the place is great no hassle and stress free!!! We will deffinitaly be back and remember the TIPS!!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Holly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Grand Bahia Principe Coba, responded to this review, 26 June 2012
Dear 'HollyCadogan7',

On behalf of the entire team of Gran Bahia Principe Coba I would like to say 'Thank you' for your time to leave us your feedback here on tripadvisor.

We are happy to read that our staff was able to go the extra mile and provide you with an outstanding service.

We would be honored to welcoming you back to our beautiful hotel again,

My kindest regards,

Felix Schlokat
Guest Service Manager
Gran Bahia Principe Coba
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newton Aycliffe, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 June 2012

Loved our second visit to The Gran Bahia Principe from 31st March till 14th April. There is so much to see and do that one visit is just not enough. We were allocated a room in Akumal this time and for all it was a lovely room in a nice position, we much preferred the Coba resort in which we stayed last year. In Coba, room service and everything else was great, but in Akumal we had a few problems, although these were resolved quickly. Regardless of these few problems, they haven't put us off, we have already rebooked to go back again next year!
The Al La Carte restaurants are superb and our favourites are Arlequin and Portafino. Even the buffet restaurants are fab, Coba again being our favourite, with plenty of choice for everyone and the staff are so friendly and helpful. We spent a few days at the Akumal pools, but most of our days around Coba activity pool as it has a great swim-up bar and the animacion team were fantastic!!! A BIG THANK YOU to Sergio and his team (Gabriel, Rafael, Sofia, Malambo/Jesus, Ricardo, Luigi, Luis Angel, Saiden) for many laughs and a holiday to remember. They all work so hard day and night and deserve much recognition.
CAN'T WAIT TO RETURN NEXT YEAR! (Hopefully staying in Coba)

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TrishW55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Grand Bahia Principe Coba, responded to this review, 26 June 2012
Dear 'TrishW55',

Herewith I would like to express you our appreciation for your loyality and your feedback.

We are delighted that you have enjoyed our services and products and will be looking forward to welcoming you back to our beautiful hotel.

Please note also that it will be my pleasure to informing our Animation team about their great work.

Have a great day,

Yours Sincerely,

Felix Schlokat
Guest Service Manager
Gran Bahia Principe Coba
Report response as inappropriate
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Longton, null, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2012

My wife and I plus our 5 year old stayed here 2-16th June 2012, in the Coba. Had a 3rd Floor room overlooking the jungle (no sea views from Coba).
First impressions were disappointing. The room smelt incredibly musty and damp, although this cleared up after a few days. They did offer us another room but not in as nice a location, so we declined to move. The air conditioning in the room was noisy and not very effective (its very hot, and never cools down even at night in the riviera maya!) The ceiling fan squeaked when on full. we were surprised at how little air con there is in the resort, 1 or 2 restaurantes were pleasantly cool, but you do acclimatise after a few days.
The staff are very friendly and work very hard, but to be honest there isn't enough of them and service suffers. We spoke to several (usually Canadian) regular visitors who said staff numbers/hours had been cut back significantly this year, and they wouldn't be returning again because of this. They prefer you to be served drinks in the buffets but to be honest you'll wait so long for service we ended up getting them ourselves most of the time.
Every meal we had was excellent, truly top notch food everywhere, buffet and restaurant. We particularly enjoyed the Japanese ("Mikado") If you can, book a show table! I always get food poisoning on holiday, wherever I am, but NOT THIS TIME!!
June is the beginning of low season, and as such over the course of our stay the resort filled up with mexican guests, who unlike the staff, we found to be rude and loud- they certainly don't think they should have to queue like the rest of us!
Despite what our operator (thomas cook) told us, US dollars are the preferred currency in resort- even thomas cook price all their excursions in USD! There is an onsite cash machine which dispenses USD
If you're planning to take taxis anywhere (and this resort is a long way from anywhere!) Pay in pesos, it will cost you a lot more to pay in USD.
We went to XelHa, which is like a theme park centred around a river and Cenotes, snorkelling heaven, but be prepared for the cost of the extras! It cost more to do most activities than it did to get into the park. Just remember tho its a real jungle, and if you get into trouble in the water the chances are a lifeguard won't be anywhere near (guess how we found THAT out!) We will always be grateful to the stranger who rescued my panicking wife! This leads me on to my next point. Mexico isn't really ideal for small children, most stuff is aimed at teenagers and older, and you might find your little ones becoming bored.
The nearest town is Tulum. The ruins are a short way out of town, which sadly we didnt get to go to. We did make it into the town (pay around 200 pesos for a taxi) which was frankly, scary. Its ROUGH. The police are heavily armed/kevlared and in big numbers. we spoke to a few guests who got straight back in a taxi after being there 5 minutes! There isn't much to see or do either. Playa Del Carmen was a different experience (300 pesos in a taxi, and he'll probably happily wait around all day to take you home too) Lots of shops, but beware, those shopkeepers are persistent! Haggle to your hearts content!
the beaches are nice, red flagged for the 2 weeks we were there but there are artificial breakers which mean you can still swim. Coba beach is by far the best bit.
This part of mexico is ground zero for Mosquitos! Its worse in Coba because of the jungle, particularly after rain or in the evening, everyone gets bit. The wrist bands everyone sells dont seem to do much either. We got fewer bites when down by the sea in akumal or tulum hotels.
we didn't pay for the onsite dolphinarium. I'm not a tree hugging eco freak but even i know when a pool is far too small to the point of cruelty, and i will not be subsidising that.
beware of the "bahia priviledge club" people. Its a Time share scam. And boy are they persistent. They will stop you as you go by, come to your room, ring you up, offer all sorts. A firm no thank you will eventually shake them off.
Remember to keep some money for the govt. exit tax scam. 785 pesos or £45 EACH to leave the country. There'll be a guy sat at a camp table in the check in queue, who hand stamps any bit of paper you have to hand to prove you have paid (CASH only). The check in staff then take the stamps off you.
We enjoyed our holiday, but we will not be returning. For the money we feel it should have been better.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Peter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Coba

Property: Grand Bahia Principe Coba
Address: Carretera Chetumal - Cancun Km 250, Akumal 77760, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#7 Family Hotel in Akumal
#8 Romantic Hotel in Akumal
#10 On the Beach Hotel in Akumal
#10 Top resorts Hotel in Akumal
#10 Spa Hotel in Akumal
Price range (per night): ₹ 9,937 - ₹ 25,423
Hotel Class:3.5 star — Grand Bahia Principe Coba 3.5*
Number of rooms: 1080
Official Description (provided by the hotel):
Facilities and services 2 lake-style pools 3 Jacuzzis Large sun terrace and gardens with sun umbrellas and loungers Pool and beach towel service BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, basketball court, bicycles Motorised sports (additional charge) Water activity centre Entertainment amphitheatre WiFi access in the lobby (1h per day free of charge) Buffet restaurant 4 a la carte restaurants 8 Bars 2 Snack bar Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest. Hacienda Dona Isabel: karaoke bars, shows, live music and disco Rooms 1080 rooms including 4 types: Superior Junior Suite, Club Golden Junior Suite, Family Junior Suite and Master Family Suite. Room facilities: Two full size beds or a king size bed Sitting area with sofa Fully-equipped bathroom with hydromassage bath tub, shower, wash basin, magnifying mirror and hair dryer Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar Coffee-making facilities Safe (additional charge) Ironing set Terrace Wifi Family Junior Suites and Master Family Suites the perfect choice for families, including: All the facilities and services of a Junior Suite Bathrobes and slippers for all the family for use during your stay Children's bath kit Welcome basket with sweets Mini-bar with juices, shakes, milk and soft drinks for children Two fully independent connecting rooms (Master Family Suites) Club Golden Junior Suites Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with daytime activities Evening Mini Disco Bahia Scouts Water Park Teen's Club (11 - 16 years) Baby Station Other services On-site miniature railway providing access to all facilities Medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Gran Bahia Principe Coba Akumal
Hotel Gran Bahia Principe
Bahia Principe Coba Mexico
Gran Bahia Coba
Gran Bahia Principe Resort Coba
Gran Bahia Principe Coba Hotel
Gran Principe
Gran Bahia Principe Mexico
Bahia Coba
Grand Bahia Principe Coba Akumal, Riviera Maya, Mexico

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