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“Another great vacation but.......”

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Grand Bahia Principe Tulum
Ranked #10 of 22 Hotels in Akumal
Certificate of Excellence
Reviewed 28 May 2012

My wife and I have just returned from a two week visit to BP Tulum. This was our eleventh two week visit in twelve years. We have always had a great vacation and this year was no exception but budget cuts are obvious to the return visitor with a few of areas falling short of previous visits.
Most noticeable and I think most important is the reduction in service at the Tulum buffet. The ‘meat dish’ trays (only two this year) were left empty for up to thirty minutes with scraps of dried food left in them. An n assistant would then come round and check the trays and radio to the kitchen for refills which would then take a few more minutes to arrive. On all of our previous visits there were a number of chefs constantly monitoring the food and refilling even before they were empty. It was not the case on this visit. Also missing was the nightly carved roasts. Overall the Tulum buffet this time around was just ok. We also ate at the Coba and Akumal buffets and these were fine. We booked our a la carte reservations ahead of our visit and these were excellent as usual. Don Pablo and Arlequin still being our favourites.
The snack bar was closed for renovations at the beginning of our second week and we were told that it would be this way for about three weeks. The day we left it was completely boarded up and the plywood painted yellow. I appreciate that the work has to be carried out somewhen so this being the case on the advice of the posted notice we headed over to the Akumal snack bar for breakfast… no cereal, no milk, no little sandwiches, very little fruit, only white bread. This was at 9am but they were serving alcohol!! Priorities a bit skewed here I think.
We spend many evenings at The Akumal Hotel Pakal Bar and another very noticeable change was to the music. On all previous visits there was a quartet of musicians...guitarist, keyboards, drummer and a singer. This year the regular band at the Coba Premier lounge was gone and the quartet was split into two groups-drummer/guitarist at the Pakal bar and singer/keyboard player at the Coba Premier lounge. I do have it on good authority that this was done for purely financial reasons.
Although the grounds are immaculate there were some noticeable differences this time around. There is also much less visible security on the grounds than we have seen in previous years especially at night.
This hotel now seems to be a popular choice for weddings with several each day. This makes for a large number of twenty somethings, many of whom seem to want to congregate around the south pool and party and swim (loudly) until three or four in the morning. We have had the same room for a number of visits and this is the first time that this has been an issue.
I spoke with Melchor the manager about the noise and he suggested I contact the front desk if it occurred again. I did so and it was resolved within thirty minutes. I know people like to have a good time on vacation but consideration is needed for other guests who may like a quieter time. I think the hotel needs security to monitor the noise level around the hotel grounds in order for this hotel not to be known for a great place to party all hours.
As I mentioned we have been to this hotel eleven times and each time it has been a great vacation. Even when we were there in October 2005 when Hurricane Wilma struck the hotel staff were amazing at making sure everyone was safe and were fed. (I did write a review of our experience at that time”Blown away by the Bahia experience”)
After so many great visits I am unhappy to report some negative aspects but I do so in the hope that the issues will be addressed by the hotel management.
I have recommended this hotel to about a dozen friends, colleagues and families over the years and they have all said they had a great time. I plan to continue to do this. I know the management do monitor Tripadvisor and I am sure they will act on what they feel is important to their guests and I am sure we will be back again in the not too distant future.

  • Stayed: May 2012, travelled as a couple
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8  Thank Haydn42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Gerente at Grand Bahia Principe Tulum, responded to this reviewResponded 30 May 2012

Dear repetitive visitor:

Thank you very much for taking the time to write us such a detailed review about the Gran Bahia Principe Tulum hotel. It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards.

We are very concerned to learn about your disappointing experience at the buffet and snack, we are sorry to hear that we could not fulfill your expectations this time at the hotel. Some of the problems you mentioned are totally under our standards and we have already taken action and supervision in order to meet our values again.

Please be sure that we keep on working to improve our services and facilities, as you know we have plenty of options for you available some of them needs renovation to provide you the best experience , trust you will allow us another chance to restore all your confidence in Gran Bahia Principe Hotels and Resorts.

We thank you for the good publicity to family, friends and other future travelers and hope to see you back soon in the GBP México. Please inform us as ususal prior to arrival to accommodate your requests.



Kindest regards,
The management

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6,054 - 6,058 of 12,788 reviews

Reviewed 28 May 2012

My husband and I visited the GBP Tulum in early April 2012; we got a great deal through AC Vacations on the Leap Day sale,and had gorgeous weather the entire week. You've all read about the airport, the shuttle and whatnot so I'll not go in to that.

We had a superfast check-in with a nice welcome drink, and our luggage arrived in our room within minutes of our arrival. I had emailed guest services to indicate we were looking for a quiet room location, top floor, and with a view of the ocean if possible. We stayed in building 32, top floor, beautiful view of the ocean and overlooking the dolphin pool. The dolphin pool is busy throughout the day, but very quiet in the evenings. Our room was very clean, and the maid service and mini-bar service excellent throughout the week. Beds were very comfy.

This resort is HUGE...we had previously been to much smaller resorts in the Caribbean, and it took us a couple of days to just sort out the three trolley lines that circuit the Tulum and sister resorts.

We had some excellent meals - Don Pablo's really stands out as a first class restaurant in terms of the ingredients they use, and their level of service. We also enjoyed the show table at Mikado, this is a really fun experience and we met some fellow Canadians! The buffet was pretty good, and I loved the chicken tacos at the Snack Bar. One disappointment was the lamb at Arlequin...all I can say is yuck...and the mini potatoes were very undercooked (think hockey pucks).

The beach is rocky, but interesting, and that gorgeous view is something I could never tire of looking at. For those who like to walk on the beach...it is a challenge here.

Overall, we had really good service, tasty drinks (love Bailey's!), and had a lovely, relaxing vacation.

  • Stayed: April 2012, travelled as a couple
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2  Thank Beth F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Manager at Grand Bahia Principe Tulum, responded to this reviewResponded 7 June 2012

Dear Trip Advisor Member:


First of all thank you very much for staying in the Gran Bahia Principe Tulum Resort and taking the time to write your positive impressions and suggestions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

The comments we receive from our guests are very important to maintain and/ or improve the quality and service in the Gran Bahia Principe Riviera Maya Resort.

We thank you for the good publicity to family, friends and other future travelers and hope to see you back soon in the GBP México to enjoy our service and of course your bailey´s. Please inform us prior to arrival to accommodate your requests.

Kind regards
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2012

Recently returned from this hotel and have to say it was fantastic! From the moment we arrived to the time that we left it was all good. The place itself is vast yet cosy, the ability to use the free and frequent transport makes a large complex easily accessible.The staff from top to bottom were different class,happy, friendly and welcoming. The choice of restaraunts was brilliant, the food hot and well cooked and served with aplomb in the gourmet and a la cartes. Drinks aplenty, snacks if required, gardens immaculate, rooms lovely, I could go on and on.
Do yourselves a favour, if you have thought about Mexico, go! But make sure you stay at this hotel. WE WILL RETURN!!!!!!

Room Tip: Club Hacienda has it all.
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  • Stayed: May 2012, travelled with friends
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7  Thank Kilakitasowasowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Gerente at Grand Bahia Principe Tulum, responded to this reviewResponded 30 May 2012

Dear Tripadvisor Member:

First of all thank you very much for staying in the Gran Bahia Principe Tulum Resort and taking the time to write your positive impressions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We have already sent your nice words and thanks to the departments involved and in the name of the whole Gran Bahia Principe Riviera Maya resort, we want to thank you again for your valuable comments and for convincing other future travelers to visit our resort.

We notice that you are planning to visit us again, please write us a little message before your next visit and we will do all our best to accommodate your wishes.

Kind regards
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2012

I travelled to this resort in April, 2012 for 5 days. I can't say enough good things about it. The people who worked here are very friendly and helpful. The food and drinks were excellent as were the nightly shows. The dancing team was just fabulous. The grounds and pool area were unbelievably clean.

There were only 2 'down sides' - the first being the distance from the aiport. It was 2 hours driving time by the time all the stops were made plus 1 hour waiting on the bus to leave. So it was over 3 hours between the time the plane landed to arriving to the hotel. When you are there for only 5 days, every minute counts. But I can't fault the hotel for this, it is the transportation company that the package provider used.

And as others have mentioned, the beach is rocky. It is beatiful beach and the water was crystal blue and warm.

I would definitely go back here!! I loved it!

  • Stayed: April 2012, travelled with friends
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4  Thank ChrisCKP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Gerente at Grand Bahia Principe Tulum, responded to this reviewResponded 28 May 2012

Dear Chris:

First of all thank you very much for staying in the Gran Bahia Principe Tulum Resort and taking the time to write your positive impressions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

It is wonderful to read that you have enjoyed the food and beverage offered during the stay, the quality of the night entertainment and the cleaning of our personal in all areas.

Concerning the beach area, the beach is public in Mexico for which the hotels can not change the natural aspects as coral, reef and rocks, located at the entrance of the beautiful Caribbean Sea and may sometimes molest people during their swimming session. In front of the Gran Bahía Príncipe Riviera Maya complex we have about 1.3km beach area where rocky areas and white sand areas alternate and give the opportunity to everybody to move freely to find the perfect spot to swim or enjoy.

In the hope we may receive you and your family again, we send you our best regards.

The management

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Reviewed 25 May 2012

We loved everything about this holiday! We stayed for 2 weeks in September 2011!

We loved the amazing amount of choice of restaurants that were availiable, although I would reccommend booking quickly so as you can get tables when you want it and also show tables at some restaurants! I would definetly reccommend that you visit the mikado resteraunt and book a show table! out of this world! :-)
The all inclusive is brilliant! pleanty of choice...even for me who is a fussy eater! Lots of international branded alcohol also:-)
Lots of daytime entertainment....fun fun fun!
The rooms were lovely and cleaned on a daily basis! I lovvvvved having a new little towel animal each day! Also there are lots of little golf buggies that take you around the hotel...these are free and hop on hop off!
We done a few outings....I would reccommend swimming with the dolphins, but outwith the hotel....bigger area! We done trainers for a day! Amazing experience! Catch a minibus on the main road to Playa Del Carmen! This is much more local feeling, and is a nice wee day out! Minibusses warm but cheap and cheerful! :-) We also caught a bus to Akumel beach....go between 9am and 12pm and you can go snorkling with the turtles.....its also really cheap to hire snorkling equipment! Coco Bongos in playa del carmen is a must! we wernt going to go, but are sooooo glad we did! great experience!
We flew with Thomas Cook, and the flight was not good! no seatback tv's, and it was only and aircraft that usually does domestic flights (e.g. 1hr max) so it was a little squashed after 10 hrs...
I would reccommend this hotel to adults....not overly lots to do for kids....
Feel free to ask any questions! :-)

Room Tip: Hacienda rooms are good! seperate reception and free laptops and WiFi
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  • Stayed: September 2011, travelled as a couple
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5  Thank LoopyLaura447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nickivanden, Gerente at Grand Bahia Principe Tulum, responded to this reviewResponded 28 May 2012

Dear Loopy Laura :

First of all thank you very much for staying in the Gran Bahia Principe Tulum Resort and taking the time to write your positive impressions and suggestions. It is for guests like you that our resort remains one of the most appreciated hotels in the Riviera Maya.

We are happy to read that you have enjoyed the food variety of the resort being a 3 in 1 system, the entertainment at the main pool area and also the creativity of our housekeeping ladies who do their best to have towel art in the room after a lovely day in paradise.

We want to invite you to visit us again soon, please write us a little message before your next visit and we will do all our best to accommodate your wishes.

Kind regards
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe Tulum

Address: Carretera Chetumal Benito Juarez, km 250, Local B, Akumal, Municipio Tulum, Quintana Roo. 77760 | Local B, Akumal 77776, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#3 Casino Hotel in Akumal
#6 Family Hotel in Akumal
#7 Romantic Hotel in Akumal
#7 Top resorts Hotel in Akumal
#9 On the Beach Hotel in Akumal
#9 Spa Hotel in Akumal
Price Range: ₹ 11,008 - ₹ 28,008 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 978
Official Description (provided by the hotel):
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (24h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Akumal, Riviera Maya, Mexico

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