Just returned from a week at Playa Caribe in Akumal. I waffled between giving this 4 or 5 stars and decided it's really 4 1/2 for us. There are some outstanding things about Playa Caribe that make it 5 stars and some things that could have made it just a bit better. I have no regrets at all about choosing to stay here and overall we had a wonderful stay.
The good stuff:
**In this case, beachfront really means beachfront. Step out the door, cross the patio, go down a few stairs, and it's beach.
**Staff are friendly, helpful, competent.
**Condo is well-equipped for any stay. Kitchen has a toaster, blender, microwave, coffee maker, almost everything. Almost. More on that later.
**Incredibly roomy and spacious, great value. I'm not sure my own home is this big.
**Clean, clean, clean. Incredible housekeeper (Rosalia); please tip her well.
**Stuff to borrow to make slow days better (movies, books, some snorkel gear, games).
**Someone else commented on the beach having too much seaweed or something, and it does have a lot of seaweed. The beach is attached to the ocean and seaweed grows in the ocean. Trash washes up on the beach. Playa Caribe staff clean the beach in front of the property but the rest of the beach isn't their problem. My observation was that the private homes don't clean up the trash at all but the resorts do. Yes it's disheartening to see but that's the way it is.
The "could improve" stuff:
**There was a cooktop and microwave in our place but no oven. And we wanted to bake some chicken for dinner one night. I was a bit flummoxed.
**On more than one occasion, we needed to ask the property manager (Agustin) about something but couldn't find him. Office hours seemed random. Posted hours or a note about where to find staff would be really helpful.
Things we didn't like:
**We stayed in #3 because it's ground floor with instant beach access. If I go back, I won't stay in that unit because it has the least amount of privacy. Because the building's pool is mere steps from unit 3's patio door, people seemed to think it was appropriate to go from the pool to looking into our living room. This happened more than once with more than one person. We resorted to closing the patio door curtains during our entire stay, which was a bummer because we couldn't see the beach. There has to be a way to get people to understand that is so not-cool!
**Similarly to the above, we were awakened at 12:24 one morning by a drunken party arriving. They were there for the Akumal Comedy Festival. I had to get up and talk to them because they were not going to shut up. I told them it was 12:30 in the morning and they replied that it was only 10:30 in their time zone. Ok...Maybe incoming guests need to be given some common-sense rules on quiet hours or something. I don't know, but it was a bummer to have the whole family awakened. Not Playa Caribe's fault of course, just a drag for us.
**We had elephants upstairs. No idea who they were, but they were up at 6 every morning doing what sounded like furniture moving. You know that shrieking sound a chair makes when you drag it across tile? That was it, multiple times every morning, for 15 minutes or so.
Some of this may sound nitpicky, and it may be, but perhaps it can be improved. Adults shouldn't need it, but quiet hours/times emailed with reservation confirmations might work. We wondered if a short, partial wall, even the height of a single concrete block, could keep people in the pool area from coming up to the windows and looking in. (I have no problem with noisy children or crying babies; I was there with my own kid. These problems were all from adults who should know better.)
Unit 3 is definitely beautiful and well-equipped and perfect in so many ways. If we return, we'll stay at the top and get a bit more privacy. Drunken partiers are a bit harder to fix...
|How easy was it to book the property?||How easy was key pickup/access to the property?|
|Overall condition of the property||Bedding & mattresses|
|Kitchen & utensils||Bathroom cleanliness|
|Other facilities & amenities||Service|
|Friends getaway||Older travelers|
|Families with young children||Large groups|