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Jonathan N

Great Family Resort!!! Hemingway best bar!!!

5.0 of 5 bubblesReviewed 7 Aug 2024
Had a great time at Grand Palladium Puerto Vallarta. Food was delicious and especially their specialty restaurants, my favorite is the Adelitas and the view is amazing. All the shows are a treat and the dances after the shows ate great as well. My favorite was the Hemingway bar , they have all the top shelf liquor there compared to the other outside bars and the bartender Julio is the best, makes great drinks with good conversations as well!!!
Date of stay: August 2024
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Cruz, Guest Services / Front Office at Grand Palladium Vallarta Resort & Spa, responded to this review
Responded 14 Aug 2024
Dear guest,

Thank you for choosing our Hotel as the destination for your vacation trip.

We appreciate that you share positive aspects observed during your stay with us. Nothing could make us happier than reading our guest’s comments and learn what they liked and how to improve what could be improved.

Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished.

Thank you for taking the time to share your experience with us and allow us to find ways to improve.

Sincerely,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (13,250)
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9 - 14 of 13,255 reviews
Reviewed 8 August 2024

I have been coming here for years and always have a great time. But this time Julio the bartender was awesome! Made great drink and was very friendly and made the Grand Palladium feel like home. This was by far the best bar experience I had because of Julio. We literally went to this bar every night because it was a great experience. If you have the chance go to the bar he serves at you will have a great drink like I did

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Adrianna N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Cruz, Guest Services / Front Office at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 14 August 2024

Dear guest,

Thank you for taking the time to share your experience in Grand Palladium Vallarta.

We are grateful for the oportunity have served you, it was a honor to assist you during stay. You can have the certainty that our staff will be happy to know that they offered a wonderful service and created in your hearts the best moments.

We wish your return in a near future to live the Palldium experience one more time.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2024

All of the staff have been so amazing and provided top quality service. Adelita has some of the highest quality staff and I have to give recognition to Nicol and Fernando for the exceptional attention to us throughout our meal. Immanuel was on the spot to make sure we had everything we needed, and Ramona provided delicious tableside guacamole. The executive chef, Pablo, made us an incredible lobster and steak dinner that melted in our mouths. We couldn't be happier to eat there in such a beautiful atmosphere overlooking the ocean.
What a great way to celebrate our honeymoon.

Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kyle R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Cruz, Guest Services / Front Office at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 14 August 2024

Dear guest,

Thank you for choosing our Hotel as the destination for your vacation trip.

We appreciate that you share positive aspects observed during your stay with us. Nothing could make us happier than reading our guest’s comments and learn what they liked and how to improve what could be improved.

Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished.

Thank you for taking the time to share your experience with us and allow us to find ways to improve.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2024

Hortencia made the best quesadillas for me each morning and remembered my order! I’ll come back just for her. The food was always different and very fresh. We came the first time to the buffet and were overwhelmed with the options in a good way! The service is impeccable and the staff is genuinely kind and attentive to details.

Room tip: Get in early for the breakfast and make sure to make reservations for dinner at the multiple restaurants ahead of time. They book quick
Date of stay: August 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Alexandre D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Cruz, Guest Services / Front Office at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 14 August 2024

Dear guest,

Thank you for choosing our Hotel as the destination for your vacation trip.

We appreciate that you share positive aspects observed during your stay with us. Nothing could make us happier than reading our guest’s comments and learn what they liked and how to improve what could be improved.

Your satisfaction is at all times our most important goal and we are pleased to know it was successfully accomplished.

Thank you for taking the time to share your experience with us and allow us to find ways to improve.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

I would not recommend this hotel at all. I did not find it to be very clean and it is seriously outdated.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jean0817
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Cruz, Guest Services / Front Office at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 14 August 2024

Dear guest,

Thank you for taking the time to share your experience in Grand Palladium Vallarta.

Your comments are important for us, so you can have the certainty we are going to share your suggestions with the corresponding department to improve the service.

If theres antyhing else we can do for you, please do not hesitate to contact us back.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2024

Best customer service we have ever experienced! Me and my family have traveled the world and have never experienced such amazing hospitality! Yolanda, Walter, captain Lise and Chef Tapia are so wonderful! If you’re in the area stop by you will not regret it! Food is amazing and they truly make you feel at home!

Date of stay: August 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Trail61886507532
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ivan Cruz, Guest Services / Front Office at Grand Palladium Vallarta Resort & Spa, responded to this reviewResponded 14 August 2024

Dear guest,

Thank you for taking the time to share your experience in Grand Palladium Vallarta.

We are grateful for the oportunity have served you, it was a honor to assist you during stay. You can have the certainty that our staff will be happy to know that they offered a wonderful service and created in your hearts the best moments.

We wish your return in a near future to live the Palldium experience one more time.

Kind regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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