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All reviewsla florestaa lake view roomspacious hotelnice stayrestaurant staffrooms are bigcobblestone streetsfront desk staffevery morningpoolschapalabrunchgroundsmexicoguadalajaracaveatsvista
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22 - 27 of 435 reviews
Reviewed 17 May 2017

The place was nice, and it's near the lake which is great. But given the price of the room per night I think is an average hotel, for what you pay you expect something at least above average. The personnel from the hotel was very nice and also the personnel from the restaurant.

  • Stayed: March 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Manuel N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Real C, Director de Relaciones con Clientes at Real de Chapala, responded to this reviewResponded 29 June 2017

Good afternoon,

Thank you for taking of your time to send your comments, they´re very important to us, and we are very happy to read that.

Hope to return soon.

Best regards

Hoteles Real

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 April 2017

We were over charged. We checked out a day early because we could not sleep from the loud off key noise coming from the bar. We were not reimbursed even though the manager said we would be. We will not be staying here again and will not recommend this hotel.

  • Stayed: March 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
Thank O1990OVnancym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Real C, Director de Relaciones con Clientes at Real de Chapala, responded to this reviewResponded 13 May 2017

Good afternoon,

We appreciate the comments you give to us. They will be sended to our manager to make a check about this.

Best regards.

Hoteles Real.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017

The hotel provides a large, comfortable room with banquettes and an incredible view of Lake Chapala. The restaurant provides a delicious buffet each morning and the bartenders bring your drinks out to the pool and even provide three choices of nuts for our late nightcaps! Extremely nice staff and everything is very reasonably priced.

  • Stayed: March 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Real C, Director de Relaciones con Clientes at Real de Chapala, responded to this reviewResponded 13 May 2017

Good afternoon,

Thank you for taking of your time to send your comments, they´re very important to us, and we are very happy to read that.

Hope to return soon.

Best regards

Hoteles Real

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017

A very lovely stay with friends - this hotel was so relaxing, perfect location to walk into town, then come back for a serene swim in the pool and a margarita! Very nice view of lake Chapala with all sorts of great birds - scarlet tanagers, great kissicks, Mexican grackles, egrets, pelicans, bitterns etc! The food was quite good and the restaurant was open late, perfect.

  • Stayed: April 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 206samarad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Real C, Director de Relaciones con Clientes at Real de Chapala, responded to this reviewResponded 13 May 2017

Good afternoon,

Thanks for sending us your feedback. We are full of satisfaction reading your comments. We work everyday to make your visit even better.

Hope to return soon.

Best regards

Hoteles Real

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017

Great hotel. Clean, comfortable with great surrounding grounds and views of Lake Chapala. Not really immediate walking distance to business, tourist, etc. areas for most people but taxi service is affordable and easy to use.

  • Stayed: March 2017, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 37Ford221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles Real C, Director de Relaciones con Clientes at Real de Chapala, responded to this reviewResponded 13 May 2017

Good afternoon,

Thanks for taking the time to give us your feedback. We work everyday to make your visit even better.

Hope to return soon.

Best regards

Hoteles Real

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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