We read about Culinary Adventures and Chef Ross in a New York times article early this year when we were planning our month-long trip to PEI and Nova Scotia. We then read the available Trip Advisor reviews. I was excited to learn of something so unique. I then exchanged emails and had a couple of phone calls with Chef Ross, and we agreed on a culinary outing for the end of June. In April, he requested full payment, which I made--fortunately with a credit card. When we arrived in Charlottetown at the end of June, I left a voice mail message for him and subsequently sent a text asking what time he would pick us up at our hotel. I received no response. Finally, at 8:10 pm the evening before he was to pick us up, he sent me a text saying that "due to an extreme recurring illness" he could not do the adventure the next morning and that he had been on medication for three weeks and was still not very well. We felt badly for him and hope that he is recovering by now. However, I am still confused as to why he waited so late to pull the plug. In cancelling, he promised a full refund. He said he understood that it could take 7 to 10 days for a credit to be processed on my credit card. Over the next two weeks, I sent a couple of texts and made a couple of phone calls asking about the status of my refund. The times I was able to reach him he said I should be seeing the credit. Finally, after two weeks my credit card company suggested I dispute the charge and get a refund that way. The word "dispute" sounds harsh but that is what it came down to. Again, we hope Chef Ross is doing better but this could have been handled better.
Yes we had to cancel based on the fact I fell suddenly ill. As for the credit card mix up, I just want to clarify a few points here in this matter, only so that potential clients know what transpired. Although it took some time to get your credit back to your new card, it did indeed get back to you in full. But it is how it had to get there that was the issue. When you first paid in advance for your adventure, it was paid for using one credit card. When we stated that we would fully refund the entire amount to your credit card, you said to refund the amount to another credit card number. We trued this several times. Finally I reached out to the clearing company we use for all of our transactions and they stated that this could be a potential case of fraud. So we were advised by the clearing company to let the process of a complaint works its course as I had stated on the phone in great detail. When a client requests the amount be refunded to an other card, this sends out a alarm bells to the credit card processing company. We cannot do this on our end as we can only credit the card umber that was originally used. Hence the delay in getting this back to you as intended. But in the end it did get paid in full as the credit card company said they would do. It just had to go through their appreciate processing channels...nothing we had control over. I do hope you enjoyed the balance of you stay on the island. Kindest Regards.