We read about Culinary Adventures and Chef Ross in a New York times article early this year when we were planning our month-long trip to PEI and Nova Scotia. We then read the available Trip Advisor reviews. I was excited to learn of something so unique. I then exchanged emails and had a couple of phone calls with Chef Ross, and we agreed on a culinary outing for the end of June. In April, he requested full payment, which I made--fortunately with a credit card. When we arrived in Charlottetown at the end of June, I left a voice mail message for him and subsequently sent a text asking what time he would pick us up at our hotel. I received no response. Finally, at 8:10 pm the evening before he was to pick us up, he sent me a text saying that "due to an extreme recurring illness" he could not do the adventure the next morning and that he had been on medication for three weeks and was still not very well. We felt badly for him and hope that he is recovering by now. However, I am still confused as to why he waited so late to pull the plug. In cancelling, he promised a full refund. He said he understood that it could take 7 to 10 days for a credit to be processed on my credit card. Over the next two weeks, I sent a couple of texts and made a couple of phone calls asking about the status of my refund. The times I was able to reach him he said I should be seeing the credit. Finally, after two weeks my credit card company suggested I dispute the charge and get a refund that way. The word "dispute" sounds harsh but that is what it came down to. Again, we hope Chef Ross is doing better but this could have been handled better.
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