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Reviews (168)
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All reviewsroom was cleanoff the highwaytruck stopnice stayscrambled eggs and sausageonly negative thingdecent breakfastmini fridge and microwavea king jacuzzi suiteshort drivemorning breakfastexcellent customer serviceattending a weddingmain floormade us feeltiminns
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Reviewed 31 October 2016

Stayed at this hotel the third weekend of October for a Hockey Tournament. The location was perfect - right off the highway and close to downtown Port Hope. The arena was in Cobourg so it was only about a 10 minute drive.
The hotel itself is comfortable but it is the staff who really impressed me. Upon arrival we were greeted by Keira who was very pleasant and accommodating. Unfortunately there was a small issue with the carpet in our room but she was quick to resolve the issue and have us moved to another room.
Later in the evening it was Cori at the front desk. There were several hockey teams staying at this hotel and unfortunately there were a few incidents. Cori was great at trying to resolve all issues and did her best to calm everyone down. I was quite disappointed to see the way that other customers at the hotel spoke to Cori. I witnessed many people being extremely rude to her and she was only trying to do her job and deal with the situation the best she could. The hotel was at full capacity and in my opinion the management should have had more than one person at the front desk.
The next day the manager Lindsey sent out an e-mail to all the teams staying at the hotel advising of the expected behavior. The e-mail was well written and I felt she dealt with the situation in a very professional manner.
Overall we had a very nice stay and would definitely return if ever in the area again.

Room Tip: Half the hotel has been renovated with new carpet - try and get one of them
  • Stayed: October 2016, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank link1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2016 via mobile

Stayed here all summer for business. Rooms are adequately equipped need some updates needed with faucets in bathrooms. Beds are comfortable. Staff who set up breakfast we ' re Awesome thanks ladies it was always ready early. Will return.

Stayed: October 2016, travelled on business
Thank bigjoe10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2016

My husband, son & I were able to stay at this lovely hotel using reward points. The location was perfect - right off the highway and close to restaurants and coffee. We were pleasantly surprised to be upgraded to a jacuzzi suite - thank you! It was very clean and spacious and suited our needs. A couple of things to mention was that the internet was spotty at times so be prepared to wait a bit & the breakfast eating area is quite small. I appreciated the toiletries in the bathroom - including the makeup remover wipes - that was a nice touch. Overall, a great hotel.

  • Stayed: September 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Suzysews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 13 October 2016

Thank you for taking the time to share your experience with such positive feedback! We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We have since upgraded our wifi which has been very beneficial to our guests.
We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind regards,
Lindsay

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Reviewed 24 August 2016

Although the room was comfortable and clean the plumbing needs to be kept up.... The toilet tank leaked, the bathroom sink drain was slow ( I actually removed the stopper to clean it.... took 4 mins) and it was fine..... The shower head although lights up when running (scared my wife LOL) it head itself was not installed properly and sprayed all over the wall from the top.... I hand tightened it and manged to slow the spray to a trickle. More attention to simple maintenance would help this Hotel go a long way....

  • Stayed: August 2016, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Bruce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay C, Manager at Comfort Inn Port Hope, responded to this reviewResponded 13 October 2016

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the maintenance issues on your recent visit. I have shared your feedback with maintenance to ensure we handle these types of situations differently in the future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Port Hope.

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Reviewed 24 August 2016 via mobile

Port Hope charm !
Great hotel, staff was wonderful to the kids and us !
Safe travel spot for women on the go with kids. Well lite and good exercise space outside for letting off some energy.
Secure, clean and well recommended. Easy parking, good breakfast for early risers and quality in each room

Stayed: August 2016, travelled with family
Thank DaynaEquineFeed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lindsay C, Manager at Comfort Inn Port Hope, responded to this reviewResponded 13 October 2016

Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our small town and customer service. Our staff always strive to make you feel at home with a welcoming smile. We look forward to seeing you the next time you are in town.

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