My husband and I decided to stay at this resort for the long weekend. For having spent over $450 for 2 nights and a spa visit we were definately ripped off. The beds were so hard like plywood my ribs and hips hurt. No big screen TV super soft pillows that crick your neck, a broken tv remote and once again no water view! Our bathroom sink was also pugged and our bed sheets had spaghetti sauce all over them from god knows when. When we complained the next day the red haired woman at the front just gave us excuses. Oh the sink doesn't drain because it is an eco sink. Give me a break we went out for 8hrs and it was stIll plugged. She also said because we booked through book it that it she could not help us with any issues and basically it was our fault for not booking with front desk. Service was horrible and the second night in a wood plank bed didn't make anything better. You can hear everything your neighbors are doing. When we checked out I had asked the same red haired girl why our room was not cleaned from the previous day? Her reply was that is because time shares do not clean your rooms we are not a hotel. Very un professional attitude and did not try once to resolve the issue. We will be contacting Avia west as well about this horrible crappy resort!
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- Also Known As:
- Pacific Shores Hotel Nanoose Bay
- Pacific Shores Resort