Had an opportunity to stay at The Old Customs House during Christmas. The room was very clean and tidy. The Kitchen was well stocked with every thing you would need. Laundry facilities and the bathroom was very nice. You can sit and surf the web all the while enjoying the amazing ocean view. Close to all the amenities I would highly recommend The Old Customs House if looking for a quaint place to stay in Alert Bay.
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I stayed here with three other friends when we came to Alert Bay for a reunion with a high school friend who lives there. She helped find the place and it worked out very well. It's comfortable, clean and equipped for making meals if you wish to do that.
It's close to the ferry and you can walk to the shops and best of all it's just beside the sea and the time spent on the balcony at breakfast and dinner watching nature - sea, mountains, eagles - was just amazing.
We had a rental car to tour the island and loved our stay there as well as a day visit to Sointula to help celebrate Salmon Days.