We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (26)
Filter reviews
26 results
Traveller rating
8
7
4
5
2
Traveller type
Time of year
LanguageAll languages
More languages
8
7
4
5
2
See what travellers are saying:
Filter
Updating list...
2 - 7 of 26 reviews
Reviewed 27 July 2017 via mobile

This hotel has all the potential to be a real 5 star hotel. From the space to the staff, it is just a little outdated. The people working there were the nicest! They were always happy to help with a smile. Have 0 complaints! Good prices, good food, good service, the beach was perfect. We had a very calm and relaxing time there. Thank you for such wonderful holidays:)

Stayed: July 2017, travelled as a couple
1  Thank RubiSparrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2016

Our "Trio Camino" was on a concert tour in Bulgaria, and we were invited to play a concert at the Imperial Hotel. We stayed there for three nights and enjoyed the hotel very much. The location is in a beautiful setting, with immediate access to the Black Sea shore, plus such amenities as pool, spa, exercise room. Highly recommended.

  • Stayed: June 2016, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2015

Its a very old and posh hotel. Looks great on the otside and inside, although some more refreshment might be needed in the near future. Nevertheless, averall it was a great family experience. We stayed in a massive two bedroom maisonette with our two kids, which was very well refurbished and had amazing sea views. Breakfast was great, truly five star. Very large and very well maintained private beach. All premises and gardens perfectly maintained.

Room Tip: All rooms are facing the sea. Some rooms dont have balconies.
  • Stayed: July 2015, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank George A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2014 via mobile

I am rating this based in Imperial's 5* status. If Imperial was a lower star hotel, I would increase my rating. The Imperial is rated as a 5* and it definitely was two decades ago but time has moved on and the hotel hasn't. In the past 6 months I have visited 14 countries and stayed at various levels of accommodation. Imperial is at best a 3* by international standards but needs some simple things to just upgrade and modernise it a bit. I stayed here for two weeks and the hotel was quite empty which is surprising during their busy season.

Things I liked: quiet beach, spacious room, mistly good breakfast, good location away from the craziness, cleaning staff did a good job daily, pool and beach option plus indoor pool for rainy days.

Things I had issues with:
-- check in: at check in I wasn't told where anything was in the hotel or complex - I had to ask but it is hard to ask about things you aren't aware of. There is no resort map. A simple fix: a resort map and guide which includes all restaurants and their opening times as some restaurants are only open for some meals. The hotel book in the room isn't sufficient for a 5*.
-- room: very dark room and bathroom, wallpaper peeling off walls, decor from 1990s, only one available outlet to charge your electronics. Room was spacious but furniture was all gathered at one end - could use reorg plus adding lighting so you can read at night without eye strain. Bed was supposed to be a dou le but was two twins stuck together - not comfortable if you sleep in the middle and defeats the purpose of a doubpe bed.
-- wifi: free in the room but didn't always work. Also, if your phone was on standby, wifi turned off and would require you to re-login. A bit frustrating and causes missed messages. Never had to re-login at any hotel with wifi, ever. Separate wifi code for lobby which you have to ask reception for as they won't tell you at check in.
-- breakfast: hot food was always cold and bread was usually stale. Some fruit and cheese also looked iffy at times. It is an extensive buffet but could use a bit of TLC and check by staff before putting it out there for customers.
-- beach and pool: supposed to be private for resort guests but paying public can also use facilities which means this is not private. A drawback as that was the feature that sold me on staying at the hotel.
-- spa: only open 9-5 so never used it. Most 5* hotels with a spa have extended hours as guests are usually busy during the day.
-- restaurants: only used at breakfast as I couldn't figure out which ones were open when. I got frustrated at dinner trying to find one open and went to restaurants outside the property. I gave up early on my first days and didn't try again.
-- tourist office: there is one but no one tells you about it! It is on the resort property but in a different building. Shame. If I had known about it - I would have used their services. Found out at the end of my trip.

I think this could be a 5* again with just a little investment.

Stayed: July 2014, travelled solo
Thank ClemsonWendi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riviera H, Manager at Hotel Imperial, responded to this reviewResponded 9 August 2014

Dear Guest,

We would like to thank you for choosing Riviera Holiday club and hotel Imperial for your summer vacation, for being our guests and for taking the time to give us a feed back from your stay with us.

Imperial hotel has being built on 1972 with remarkable architecture and design. We would like to keep and maintain the design from that time as we believe that the facade, the marble and concrete won't fit with new modern design.

We have many repeaters at hotel Imperial looking for quite and calm vacation. They always request special number of room or special services. Therfore the maximum occupancy of the hotel is no more then 80%. As you mentionned , the carpets are very thick, walls between the rooms are 80sm so the hotel in general is very quite. Famillities with children usualy stay at hotel Riviera Beach meanning we do not have many famillies at hotel Imperial.

We have four a-la-cart restaurant within Riviera Holiday club. They are advertised at the elevators of hotel Imperial even. Information book at your room provides detailes about all services and needed phone numbers within the resort. TV publicity channel with detailled information about Riviera Holiday club runs 24/7 at all TV's in all rooms at all hotels at the resort.

All the swimming pools at Riviera Holiday club are with thermal mineral water. They are requested for people from Varna city comming mainly during the weekend. As the resort benefits of 15 000 sq.m. green areas and parks and we have maximum 1 500 guests in high season, we believe that our guests are not feeling overcrawded during their summer vacation at Riviera Holiday club.

Please feel free to be our guest again if your travel plans should include Riviera Holiday club.
Best regards,
Valia Valcheva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

Positive:The best location in golden sands: private beach,free chairs and sunshades, secured area, quiet,relax and very close to the sea (you can hear the sea waves from the room) excellent breakfast, private and free of charge parking area.

Negative: The stuff of the reception is completely useless!! We asked for map of Varna since we wanted to go to visit the city sites: the receptionist told us they don't have it- we asked where we can get it and the answer was "google maps maybe".. On the way out of the hotel ( about 50 meters from the hotel we saw a tourist information office (on the territory of the resort!!!) and of course they had a map of Varna. When we booked the hotel we clearly asked for double bed we even wrote it on the booking request but when we've arrived we got a room with 2 separated beds: we asked for another room (as we booked) :the reception guy told us he can't help us and called for manager (again useless!!) the manager told us that double room is more expensive then the one we've ordered (we booked and payed for advance 3 months before, they had enough time to tell us about it so we could choose another hotel) she told us that in their computer not written our request for double bed even when we show her the booking voucher (not the answer expected from 5 stars hotel manager!!)finally she gave us a double bed room that was much smaller then the first one we got and had a strong smell of grandmother house!! On the check out we were surprised to get a bill for 111 leva, the receptionist guy couldn't explain us for what and had to call the manager (again useless!!!) finally after 30 minutes of waiting for him to understand for what we should pay (since we didn't use any hotel facilities) he let us go because we were hurry to airport. On the way out we understood that they tried to charge us for upgrading to double room (despite the fact that this is exactly what we booked for)

Room Tip: the smell in the lobby and at the room was like at grandmother house
  • Stayed: June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank nitzan36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riviera H, Manager at Hotel Imperial, responded to this reviewResponded 10 July 2014

Dear Guest,

Thank you for being our guest at Imperial hotel at Riviera Holiday club.

We cearfully checked the situation regarding your reservation.
Tourist office at Riviera holiday club is situated at the main entrance of the resort. Our colleagues working at the Tourist office are always ready to provide our guests with all needed information about maps, rent-a-car, excursions.

Reception asked the manager of the hotel about upgrade of you room.

Looking forward to meeting you with us at Riviera Holiday club,

Best regards
Valia Valcheva

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews