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Melia Grand Hermitage
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Reviews (1,280)
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All reviewslevel restaurantlevel roomsunshine cafeseparate restaurantsea viewlarge hotelindoor poolanimation teamgreat facilitiesmain restaurantall inclusive programrooms are bigkids clubper dayfamily vacationbuffet restaurantlunch and dinner
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8 - 13 of 1,280 reviews
Reviewed 9 February 2018

PRO:
- big and nice rooms
- clean
- good food
- food for infants
- close to city center
- friendly staff
CON:
- not private beach
- sea view rooms are not sea view, are more sea side view except if you are level
- hotel is to big and if you get a room in one if the far sides, like I get, everything is to far
- not enough sunbeds on the pool
- there is a huge gap between level customers and normal customers
- something was missing to call it a grate vacation, but I don’t know what

Room Tip: rooms on the far sides are far from everything
  • Stayed: August 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank velicans1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Manager_MGH, Guest Relations Officer at Melia Grand Hermitage, responded to this reviewResponded 16 February 2018

Dear velicans1,

Thank you very much for choosing Meliá Grand Hermitage for your holiday. We truly appreciate your valuable opinion about our facilities and services.
It is very kind of you to mention our big, nice and clean rooms, good food and friendly staff.
We are really sorry to hear that certain aspects of your stay did not meet your expectations.
Due to their special importance and universal benefits the beaches in Bulgaria have been declared exclusive state property and the state is granting concessions for them.Thatsway the most hotels in Bulgaria don’t have their own private beach and this fact is well known.
The Level guests actually have some bigger benefits and personalized services according to the program they have bought. All our guest are welcomed to book and to enjoy this exclusive LEVEL service provided by the Meliá Brand.
Actually we have never had shortage of sun beds, there are always some free left backwards or on the Pyramid terrace.

Thank you once again for your comments. We will be delighted to welcome you again and provide you with an unforgettable stay.

Best wishes,
Nina Neshkova
Guest Relations Officer
Meliá Grand Hermitage

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 December 2017 via mobile

We stayed 5 nights at this hotel for our business in June. There were many different types of food for buffet breakfast. We love amazing swimming pool and rose garden. Location is convenient to the beach.
Thanks for your warmly welcoming!

Stayed: June 2017, travelled on business
1  Thank LauraPham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Manager_MGH, Manager at Melia Grand Hermitage, responded to this reviewResponded 8 January 2018

Dear LauraPham,

Thank you for your kind review. We are happy that we were able to satisfy your needs and reach your expectations. We hope to welcome you again for another even better experience.

Kind regards,
Anna Gancheva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017 via mobile

I stayed in this hotel for one week and i can say it totally worth it. The food is awesome as u can have all varieties of vegetables besides there are all types of sweets served . So u can eat healthy n un healthy at the same time! There is an animation team who entertain u everyday with lots of different activities from sports to fun games and so on. The staff are helpful and y can have free drinks anytime during the day. It's located almost near any fun places n u can enjoy ur residence here. Totally recommended.

Stayed: September 2017
3  Thank Hoddda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Manager_MGH, Manager at Melia Grand Hermitage, responded to this reviewResponded 30 October 2017

Dear Hoddda,

We are thankful for your review and recommendation. Your satisfaction is the best prize for our team. We hope to see you back again.

Best wishes,
Anna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017

For the organisation of our meeting the hotel went over and above board to assist us with a smooth trouble-free event.
They were always available and ready to find solutions for any unforeseen problems.

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ghiță Și Marian... K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Manager_MGH, Manager at Melia Grand Hermitage, responded to this reviewResponded 3 November 2017

Dear Ghiță Și Marian... K,

Thanks for your review. We were happy to host Eurodesk Network meeting and we hope to have the chance again in the future .

Kind regards,
A. Gancheva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

The rooms: very spacious, really nice, very clean, cleaning staff doing a very good job!
Food: diverse options available, I would add more cooked vegetables and less fried foods, liked porridge for breakfast and lots of fruit every day.
Staff: reception staff friendly, but some of the staff working in the buffet restaurant at the grill and young staff at the bar in the main area have been unfortunately quite rude... i.e. making loud comments in Bulgarian in front of the guests, arguing about any "wishes" such as a clean coffee mug or hot water in a glas etc. Besides the fact that some guests even if they ask in English they might just speak other languages and understand some Bulgarian, I think it is really NOT APPROPRIATE for the staff to make loud comments to each other in front of the guests accompanied by a very clear body language or face expression... That really shows lack of respect... :(
Btw, a smile doesn't cost anything and if you reply to a guest, could you please say, "I am sorry it is not possible" instead of a big loud "No!"...?
I think some staff should be trained to be more polite please. That would really add more charm to the hotel overall.
BTW, spa staff are very nice, friendly and professional, thank you! :)

  • Stayed: September 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
4  Thank Maggi44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality_Manager_MGH, Manager at Melia Grand Hermitage, responded to this reviewResponded 3 November 2017

Dear Maggi44,

Thank you for being our guest and for your comment. Though we are organizing
periodically "customer service" training, we are taking your feedback in consideration and we will look for a new measures to teach the staff in a proper attitude.

Looking forward to welcome you again in the future.

Best wishes,
Anna Gancheva

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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