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All reviews exotic fruits perfect location right amazing variety beach bar clean comfy rooms wonderful piece of paradise included in the rate hotel team sea view mini bar in the room summer vacation sky bar family vacation a la carte restaurant amazing hotel salad reception staff
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Reviewed 25 August 2018

Thank you Grifid Encanto Hotel team!!! You made our family vacation unforgettable! Phenomenal work on redesigning the hotel in the past year!!! The hotel with its perfect location-right at the sea and the beach and outstanding service of your team is absolutely the right choice for a truly relaxing vacation! Great food, amazing variety of choices, exotic fruits, fresh juices, cocktails! We are all traveling around the world but we always plan our summer vacation at this wonderful piece of paradise - getting full relaxation and energy for our dynamic life! Amazing sea view, clean comfy rooms, unique balneology center, bars, pools, the most friendly and nice staff, safety, outstanding managing crew!!!
We have been 12 times at this place and we will come again and again to your hotel!!!!! Please keep the great quality and see you soon again!!!

Room Tip: rooms with sea view
  • Stayed: August 2018, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank BoykaDimitrova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grifid H, Guest Relations Manager at Grifid Encanto Beach, responded to this reviewResponded 27 August 2018

Dear Boyka Dimitrova,
Thank you for reviewing us and sharing your experience at the hotel on Tripadvisor.com. We are very glad to read, that you have enjoyed your stay with us and will be glad to welcome you and your family back soon!
Kind Regards,
Your Grifid Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2018 via mobile

We had a family dinner at Encanto beach Reastaurant. It was a perfect night with tasty food and cool atmosphere. Fish is good quality and fresh. Prices are decent for modern place with a sea view. People were very friendly and welcoming. They also know good Turkish and English which let us communicate easily.

Stayed: August 2018, travelled with family
1  Thank Buse B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grifid H, Guest Relations Manager at Grifid Encanto Beach, responded to this reviewResponded 27 August 2018

Dear Buse B,
thank you for the kind words and the satisfaction! We will be glad to meet you again at Grifid Encanto Beach!
Best regards:
Your Grifid Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2018

I was here in 2017 for the first time and loved to spent my "lazy" vacations in this hotel. Hotel is well maintained, the buffet changes each day and all buffets are very varied and complete. The waitress meets at the entrance to the restaurant and escort you, so no need to look for free table. All drinks are included. The access to the beach is really good - just few steps from hotel, sunbeds are included (in another hotels sunbed + umbrella will cost approx. 8 euro) and the "rush for the sunbed" (putting a towel on it early in the morning) is simply forbidden. Professional and friendly employees. This hotel was a real find for us! It was really pleasure to come back this year and to see, that everything is even better, than it was - hotel is renovated. Now it`s really stylish and modern. We will be back!

Room Tip: "Garden view" rooms are more equiet.
  • Stayed: July 2018, travelled with family
    • Location
    • Rooms
    • Service
1  Thank BeataM288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grifid H, Guest Relations Manager at Grifid Encanto Beach, responded to this reviewResponded 23 July 2018

Dear Beata,
thank you very much for your great review. We are happy to know that you enjoyed your stay in Grifid Encanto beach again.
We will be glad to welcome you back soon!
Kind Regards,
Your Grifid Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2018

Positive: We had all-inclusive services and it was great for children. Room is a little bit smaller but clean and good organized. Hotel is located very good near the beach. Food is good, not for 4 stars hotel but decent and you can choose because is diversity of fruits, vegetables and meat, drinks is good (not all).

Negative: the coffee suck, they don't have enough dessert at the dinner, in restaurant is very hot. Kids club is not so fun for children. Parking is not free but you can left your car there for safety. They don't offer mattress for sunbeds. The price is for a hotel of 5 stars in Golden Sands area and have only 4. The old Sentido I think it was much better.

With all of these bad things I recommend this hotel especially for families with children because is near the beach, at 10 meters.

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Service
Thank christianneacsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grifid H, Leiter Gästebetreuung at Grifid Encanto Beach, responded to this reviewResponded 10 May 2018

Dear christianneacsu,
First of all we would like to thank you for taking time to comment and rate our hotel. Any kind of feedback is always gratefully received, as it assists us in monitoring the service we provide and helps us to find improvement wherever necessary. Our mission is to offer quality services for our guests and to make them happy with their choice of accommodation.
Grifid Hotel Encanto Beach is complete renovated in winter 2017/2018 and we hope to see you again in the future to enjoy our innovations.
Best regards,
Your Grifid Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2017

Pro:
- food: very good, diverse, with many fruits, salads and beverages
- employees: kind and trying to be helpful
- free (snack-)bar: in the lobby and at the pool (all day) and on the beach (betwemen 12:00-17:00)
- location: excelent, right in front of the beach
- mini-bar in the room: re-filled every day (beer, Pepsi/Mirinda, still water)

Cons:
- over-booking - we've been placed in another room (without sea-view) on the first day because 'the reservation system had a problem'; we've been recompensated though, with 2 massage vouchers (45 leva each)
- no ping-pong tables as advertised in their services list (it was only one table, but broken/unplayable, and the employees didn't even know about this)
- serious problems with the wireless network in the rooms (of the 8 days that we stayed in this hotel, we had good signal/connection only 1 or 2 days); in the lobby it was ok all the time, though
- although opened in 2016 (as advertised in the Grifid Hotels list throughout the Golden Sands station), it will go into renovation next year (that's what I've been told by a manager) - the rooms are ok, but it's obvious that they are old and could really benefit from a general renovation
- we only received mini-shower gel/shampoo bottles in the first 2 days
- the water in the internal/external pool was really cold

Room Tip: Only choose sea-view rooms (the view for the others is very dull)
  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank Teodor M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grifid H, Guest Relations Manager at Grifid Encanto Beach, responded to this reviewResponded 28 August 2017

Dear Teodor M,
thank you for taking time to write a comment about your stay at Grifid Encanto Beach. This gives us the opportunity to review the situation and correct any deficiencies we may have in our service and gives us chance to better and improve our service. We hope, you visit us again!
Best regards:
Your Grifid Encanto Beach Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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