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1 - 6 of 67 reviews
Reviewed 6 September 2019 via mobile

My partner and i had a great week at this small hotel, a 10 minute walk from Sunny beach. There is a free shuttle bus that regularly takes you to and from Sunny beach. Harry on reception was very helpful and friendly throughout our stay. The room was large, clean and bright. Our balcony overlooked the swimming pool, which was a good size with plenty of sunbeds. There was always a good selection for breakfast, lunch and dinner. The bar was open from 10am-10pm serving every drink you could want including soft drinks(the cherry squash was lovely)tea and coffee. There was icecream all day too. We had a lovely week together and highly recommend this small friendly hotel!

Date of stay: September 2019
Trip type: Travelled as a couple
Thank clairej0annel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FestaHotels, Guest Relations Manager at Festa Gardenia Hills, responded to this reviewResponded 29 September 2019

Dear clairej0annel,

Thank you for choosing Festa Gardenia Hills for your vacation! We are really happy to know that you had a great memories with us! We always do our best to provide high standards and good service. Please consider another visit at our hotel and give us the opportunity to ensure even better experience!

Wishing you all the best,

Festa Hotels Guest Relations

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Reviewed 12 August 2019 via mobile

11 of us stayed for 2 weeks and had a great time gardenia hills hotel is a quite friendly hotel the food is varied and nice rooms are cleaned daily to a good standard towels changed daily bedding once per week hotel staff are friendly and the animation team do a good job 2 of our group had a birthday whilst there and received 2 bottles of wine and a birthday cake (really nice touch) there is a shuttle bus which takes you too the beach takes about 5 mins wouldn't advise walking as there is a busy main road taxi.s from hotel to anywhere in sunny beach are only 20levs overall I would recommend this hotel and is great value for money we go back next june looking forward to another great holiday at gardenia hills hotel Joe and Jane penmeanmawr

Date of stay: July 2019
Trip type: Travelled with family
1  Thank Joseph H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FestaHotels, Guest Relations Manager at Festa Gardenia Hills, responded to this reviewResponded 29 September 2019

Dear Joseph H,

We are so gratefull for your kind words! Thanks for sharing your review with us and the community. Seems like you've had an interesting vacation and we are really glad that your experience has been generally positive! We will be more than happy to se you again soon!

Wishing you all the best,

Festa Hotels Guest Relations

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Reviewed 8 August 2019

Returned from the Festa Gardenia Hills a couple of weeks ago and after reading some of the reviews beforehand I seriously think people were at a different hotel from us. We arrived early hours of Sunday morning (3am) where we were met by friendly reception staff, they gave us each a snack pack incase we were hungry due to travelling through the night. Our apartment was overlooking the mountains which we didn't mind and it was huge with 2 bedrooms and a corner balcony. The food was always hot and there was a great variation, always something for all of us to eat, drinks were fine for our needs, I was happy with wine and the occasional spirit and my partner happy with beer, kids were happy with the juice choices too. Cocktails would have been good but it didn't spoil our holiday not having them. Animation staff were fantastic and included everyone in their activities, my daughter took part in lots of their activities and made great friends with all the staff, My son went to the kids club but he ended up being quite happy spending time with us at the pool. There weren't a lot of british people at the hotel but that didn't bother us as it was nice to actually get away and switch off. The free shuttle bus down to the beach was handy, however it would have been better if ran more frequent and maybe run a bus back to the hotel once in the evening. We went into Sunny Beach quite a few times and it was a great resort, it was a 10 minute walk from the hotel, however we got a taxi back in the evening as it was a dark road, again this wasn't a problem for us. We cannot fault the hotel or any of the staff at all at this hotel and are looking to return again next year. Don't let the negative reviews on here put you off!

Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank mellymitch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FestaHotels, Guest Relations Manager at Festa Gardenia Hills, responded to this reviewResponded 29 September 2019

Dear mellymitch,

This review made our day! Thank you for choosing our hotel for spending your holiday and for the perfect rating! We are really thrilled to know that you had a great memories with us! It's real pleasure for us to read such wonderfull words! We would like to assure you that our team is determined to do the utmost to maintain the high standards of Festa Gardenia Hills and we will be glad to welcome you again as soon as possible!

Wishing you all the best,

Festa Hotels Guest Relations

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Reviewed 22 July 2019 via mobile

My family and I have just returned from gardenia hills, sunny beach, after a summer holiday, the hotel and its grounds are very clean and tidy, the cleaners and staff never stop, the animation team are very friendly and great with small children, the pool is one of the best in sunny beach, the hotel manager Martin and his team, will do anything they can to help you, they always available for any questions you need answering, martins door us always open for guests, thus hotel is into it’s 3rd season, it’s simply getting better every year

Date of stay: July 2019
Trip type: Travelled with family
Thank finally70
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FestaHotels, Guest Relations Manager at Festa Gardenia Hills, responded to this reviewResponded 1 August 2019

Dear Finally70,

It warms our hearts to know that you had a spectacular time visiting our hotel in Sunny Beach. Thank you for taking the time to share your feedback with us in a review, and for your preference visiting our beautiful country - Bulgaria.
We appreciate the lovely compliments for Mr. Martin Cholakov, we will be sure to let him know you mentioned him by name in your review.
We hope you will choose us again the next time you are thinking of getting away from it all, and look forward to the pleasure of serving you soon at Festa Hotels.

With much appreciation,
Festa Hotels Team

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Reviewed 16 July 2019

The room was nice and big and very clean that is the only good point about this hotel! We wasn't expecting luxury for the price we paid but it was lacking on so many points.
The food was awful, never had a hot meal it was always cold and bland so we ended up eating out.
There was only 1 bar not a good choice of drinks and it closed at 10pm the entertainment was poor also.
It is located quite a walk away from Sunny beach along a busy road with no footpath
would i ever stay here again the answer is No !

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank mazwyk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FestaHotels, Guest Relations Manager at Festa Gardenia Hills, responded to this reviewResponded 1 August 2019

Dear Mr./Mrs. Mazwyk

Thank you for publishing your review. We are delighted to read your compliments concerning the cleanness in our spacious rooms.
Regarding our cuisine, gastronomy is one of the pillars of our company and our chefs strive on a daily basis to satisfy all of our guests with varied and quality cuisine, we sincerely apologize that on this occasion we did not please you.
The animation team work hard every day trying to make sure that our guests, have the option of keeping themselves active with a wide range of activities. They also manage to present shows that are fun and entertaining for guests of all ages and cultures which is quite a difficult task.
Once more, we thank you for making our hotel your choice for this holiday and we will be delighted to welcome you back again in the future at Festa Hotels.

With much appreciation,
Festa Hotels Team

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