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All reviews front desk great hotel hanes mall quiet location pleasant stay omelet hot tub hotel is located business trip indoor pool short drive stay there again comfortable room business center easy access fitness center free breakfast
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Reviewed 16 October 2017

The front counter staff was superb. The room was average or a bit small for the price. Breakfast was not included in the elevated price (at 1!:00 p.m.) from the phone app. It was ok, my best luck has been Home2 or Hampton Inn and Suites.

Date of stay: October 2017
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Garden Inn
Thank 337micheall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 17 October 2017

Thank you for taking the time to provide feedback regarding your stay. I regret that the hotel did not meet your expectations. We are in the process of evaluating opportunities for improvement and appreciate your input!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017

I was greeted warmly by the front desk staff. One in particular went above and beyond to be helpful. The room I had was large and clean. It was not busy. Close to amenities. A little overpriced but overall great experience.

Date of stay: October 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank gabriellac938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 8 October 2017

Thank you for taking the time to complement our staff in your good review. Please return the next time you are in our area.

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Reviewed 5 October 2017

Due to a full house at the Double Tree hotel we had to stay at another Hilton property. Originally, the website booked us at a Hampton property that was $40 more than the DoubleTree. By doing a little hunting, we found the Hilton Garden Inn in Winston-Salem. It was a bit farther away from our family, but the savings were well worth it. The room was great, the price was right for retirees and the restaurant was fantastic.

Date of stay: October 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank E177DBpeterm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 6 October 2017

Thank you for choosing to stay with us here at the Hilton Garden Inn Winston Salem while visiting your family. We are glad you enjoyed your stay and hope to host you again then next time you visit your family.

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Reviewed 26 September 2017

Other then then the party next door and the mix up on the check in my stay was great no problem at all my room was clean and tidy the breakfast food was ok it could of been better but it was fresh and hot

Date of stay: September 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank 510terrencel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 27 September 2017

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Thank you again for your feedback and we hope you will consider staying with us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2017 via mobile

Just got back home after a two-night stay at your property. We stayed in room 407 (two queen/non-smoking. We checked in with Angela at the front desk and she was very friendly, courteous and professional making sure we had everything we needed.

The room was very comfortable and clean. There are only a few things I'd like to address. One, the beds although very comfortable, sit a little too high in my opinion for us short folks. Second, the shower head showed possible rust, the bathroom fan did not work and lastly, the bathroom door had to be propped open with a trash can and the door creaked while opening.

The pool and hot tub were awesome. Just wish the water had been at a consistently warmer temp. The pool was advertised as "heated" but wasn't.

Breakfast was good and the servers were awesome. Evening cookies were great. The lobby is very welcoming and beautiful.

Check out was a breeze with Chris at the front desk. He helped us locate a luggage cart so we could pack up. Some guests take them and hoard them in their rooms. There are only about four in the hotel. This property has five floors and can really use more luggage carts.

In the whole, this hotel was beautiful both inside and out. It's located off of the highway away from traffic noise. Parking is in the back. There was a bad sewage smell back there so be aware.

When back in the area, I would definitely choose this hotel again. Thanks for a relaxing stay!

Date of stay: September 2017
Trip type: Travelled with family
1  Thank LJ66Monroe_NC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KanaHotelGroup, Manager at Hilton Garden Inn Winston Salem, responded to this reviewResponded 25 September 2017

You are very welcome! Thank you for such a good review and we will take your suggestions into consideration. Please return the next time you are in our area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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