Everything was nice and clean, continental breakfast was delicious, staff was friendly and we really enjoyed our stay! Oh, I forgot to mention our 4yr. Old loved the pool :) I would definitely recommend it!!!More
- Free Wifi
Everything was nice and clean, continental breakfast was delicious, staff was friendly and we really enjoyed our stay! Oh, I forgot to mention our 4yr. Old loved the pool :) I would definitely recommend it!!!MoreShow less
Fantastic! Thank you for your fabulous recommendation and review of our property. We are thrilled you enjoyed so many aspects of your stay especially our friendly staff (and of course the pool). We strive to provide the best customer service and really appreciate you taking the time to provide us with your wonderful feedback. Congratulations to the couple!
When I go for an overnight visit in Wilmington I always stay at the Wingate. Rates are extremely competitive for what I feel is a consistently top-quality hotel. Always clean, reservation is always correct (i.e. I ask for top floor, away from stairs/elevator/etc.). All the amentities that you often have to pay for in a "luxury" hotel are provided in Wingate's standard rate: wifi, microwave/fridge, free breakfast, manager's reception, etc. Customer service is exemplary - e.g., during my last stay, one of the desk staff accidentally dialed my room number at ~midnight. He sincerely apologized, I said 'no problem' (I was watching Jimmy Fallon :), and I that that was it. The next morning I found a letter under my door that apologized again for the errant call, and informed me that I was getting a 25% reduction on the cost of my stay. Now *that's* customer service! Just another example of why I always choose Wingate.
From all of us here at the Wingate, thank you for sharing such an amazing review of our property and customer service. We could not ask for better feedback than your review. We strive to provide excellent customer service to all our guests and we are absolutely thrilled to receive your review. Thank you again and we look forward to seeing you again soon! Safe Travels!
Hotel was basic. Clean but the housekeeping services cleaned our rooms much to late sometimes at 4:00 in the afternoon. There excuse was they were booked over the weekend. Well you should clean the customers rooms 1st that are still staying with you. Breakfast was doable and nice if you wanted to grab a bite before heading out. Swimming pool was very small and basically in the back parking lot. Hot tub inside needs to be moved outside. I would stay here again only in a pinch.
We appreciate you taking the time to provide us with your valuable feedback. Of course, we apologize for any inconvenience during your stay because of the lateness of housekeeping service to your room. We were extremely busy and unfortunately were a bit understaffed at the last minute. Our ultimate goal is to provide the best customer service for all our guests all the time and it saddens us that we were unable to provide you with our usual service. Thank you again and safe travels.