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“Terrible service”

Bocelli's Italian Eatery
Ranked #19 of 128 Restaurants in Waynesville
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Special Occasion Dining
Dining options: After-hours, Dinner, Lunch, Delivery, Reservations
Reviewed 21 August 2017 via mobile

This restaurant was referred to us by a clerk at Mast General Store. We had a party of 8 and arrived at 4pm so the restaurant only had a couple patrons inside. We ordered drinks and even just getting a glass of water took nearly 15 minutes. Another 15 minutes passed before we saw the waiter again to give him our order (man in 30's maybe and working the entry level on 8/19). Another 15 minutes later 2 of our 5 salads arrived along with garlic knots to share with the 8 of us. The server didn't bring any small plates for the garlic knots so we had to ask. The server brought 2 additional salads and put them in front of our kids then he realized the salads belonged to the table next to us and he then took them away. About 10 min later, we had to ask the server for the other 3 salads we ordered. He thought we wanted them served with our pizza... why would he think this when he never even asked!? We asked for the salads and they were out within 5 minutes. Ten minutes later, the pizzas and entrees arrived. He couldn't remember who had what so had to call out each item and wait for us to claim it. He never once stopped by to ask how it was or if we needed anything. We had to flag him down for water refills, flagged him down for to go boxes which he just handed to us instead of boxing them. We had to ask for our checks and then awkwardly said he didn't add gratuity and did we want him to. We asked him not to. The food was just mediocre to bad. One pizza was ordered with anchovies and it came with 2-3 max. The pizza dough was too thick and had no flavor. The nearly one hour, firty-five minute experience was a huge disappointment. I almost forgot....my daughter ordered a side of French fries and the server had assistance with unloading the the tray. A fry fell out and onto another plate and the assistant ate the fry right off the serving tray. It was right in front of our table and although they had their backs to us, half of our party watched it happen. Of all things, the most bothersome part was that our server never once apologized for the slow service. We won't be back.

Date of visit: August 2017
2  Thank ButterMeUp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 67 of 411 reviews

Reviewed 19 August 2017

Chose Bocelli's for our restaurant, while staying at a local inn. This choice was so right. Their menu contains pizzas, soup and salads, pasta, calzones, sub sandwiches, and Pepsi soda products and iced tea to drink. After some discussion, we called the restaurant for a take out pizza. The order was a 12in hamburger and cheese pizza. The person taking the order was cordial and advised a 20-30 minute time before pick up. We arrived 22 minutes later. The health grade for the restaurant was 99.0. The pizza was ready and the waitress was quick and friendly. The pizza cost was just under $10. We returned to the inn and enjoyed the pizza on the porch. The crust was light and fluffy, the sauce well balanced with herbs and spices and an ample amount of hamburger and cheese. A filling and satisfying meal.

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank MDT2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 August 2017

Had linguine with marinara sauce and meatballs. The sauce a bit on the sweet side but enjoyable. Wish there as a touch more pasta in the dish, the meatballs were very good. Everyone else was happy with what they ordered. The Chicken Marsala was a touch heavy handed on the butter. The staff was excellent

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank peterrC5040MB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

Bocelli's is a good choice and a local favorite. We had pizza and appetizers and everything was good. We were disappointed that they do not offer cappuccino, consequently we did not get dessert. The service is adequate but does not add that little extra that great service can do.

Date of visit: August 2017
    • Value
    • Service
    • Food
Thank Anthony H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2017

I agree with other recent posts about the service at Bocelli's. Super disappointed with the wait time of our food. We had a reservation for 25 people and one individual received food after others were finished with their meals and the waitress, who claimed to be the manager, refused to comp the meal. She then proceeded to cause drama and talk to other dinner attendees about the situation. Hate that she was more interested in the $10ish meal revenue than 25 satisfied customers.

Date of visit: August 2017
    • Value
    • Service
1  Thank Lindsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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