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All reviews fenals beach half board lovely hotel indoor pool fish minute walk plenty of choice buffet style salad reception staff veal plenty of sunbeds english channels decent size relaxing holiday clean hotel costa brava
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Reviewed 5 October 2016 via mobile

Currently enjoying our last day at this hotel. Firstly praise to all the staff that we have encountered, from the reception staff , restaurant staff, bar staff and cleaning ladies - all had a smile and were friendly but especially to Jose and Ivan the bar staff , who are clearly a great assett to the hotel. The hotel rooms were lovely and clean and the bathroom very modern with a large walk in shower ( see pics) the main area of the hotel could do with an update although it is pleasant enough. Given the time of year we are here the indoor spa area and pool proved popular especially as the sun didnt fully land on the pool until late morning. The outdoor pool and sun bed area was fine , not a large area but was nice enough.
The food in the restaurant was nice, with a large enough choice to suit even the fussiest eaters i.e our 2 teenage kids ! The only critism was saturday nights seafood theme night. I like seafood but unfortunately other family members didnt and the hotel should have put more alternative choices on. The hotel had only a few british holiday makers, mainly french. I have to say on a few occasions we were made to feel uncomfortable with some groups of older french people staring at us and i mean not looking away even when we noticed them . I came to appreciate that maybe in their culture its not rude to stare, like it is in the british culture but even so the four of us did feel uncomfortable on occasions. To.clarify we are a normal looking couple with 2 polite teenage girls so nothing unusual to stare at us for !
The entertainment wasnt great , we saw 3 singers and a couple of nights (sunday n monday) no one on but maybe again, that was reflective of the time of year.
The hotel is in the fenals area of Lloret and has a lovely pretty beach cove 5-10 mins walk from hotel. Lloret centre is approx 20 mins walk and well worth a visit.
We came half board n upgraded to all inclusive but got a bit apprehensive as each time we had drinks, restaurant or bar etc we were presented with a 'bill' so.in the end changed to ful board as we were worried we may end up with a large bill at the end of the week as it was a bizarre all inc set up. No bands , just a card so fingers crosse we wont get an extra b on check.out tomorrow.
All in all a lovely relaxing family holiday.

Date of stay: October 2016
Trip type: Travelled with family
Thank Amanda C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Aquarium & SPA, responded to this reviewResponded 14 March 2017

Dear guest,

thanks for your words!

We are glad to know that you had a nice stay at Hotel GHT AQUARIUM&SPA. As you have said, it is located in a quiet area of Platja Fenals and is the ideal choice for a holiday with your partner, family or friends.

We apologize that on occasions you did feel uncomfortable with other clients and also that you didn't enjoy the night shows. We will take into consideration all your comments in order to improve.

Hopefully we will see you soon! Obtain the best promotions in our web site, GHT Hotels.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2016 via mobile

Very good conditions, spacious bathroom and nice view from the balcony. The room was a bit too small and there were almost no watchable tv channel for tourists besides french or spanish. The food was excellent and very varied, you can also serve some pizza or burgers and ice cream near the pool. Nice and clean indoor pool and jaccuzi. If you leave in the morning before breakfast time, they pack you a generous so-called "picnic".

I would definitely come again here anytime!

Date of stay: October 2016
Trip type: Travelled as a couple
Thank Ale A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Aquarium & SPA, responded to this reviewResponded 14 March 2017

Dear guest,

Thank you so much for sharing your opinion on TripAdvisor. We will take into consideration all your comments in order to improve.

It's great to know that you would visit us again. Obtain the best promotions in our web site, GHT Hotels.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2016 via mobile

This was one of the worst four star hotels that we have visited! Agreed the room was clean and tidy ! The food was disgusting ( and we are not fussy eaters) the worst we've ever had in a four star! It was cold and every night we had to heat it up in the microwave!! I have never had such awful food anywhere ( fish, fish and more fish )and anyone who is saying it's good is telling lies! Breakfast was acceptable! Every Brit that we spoke to there agreed and I think Trip Advisor are writing there own reviews! The safe was more expensive than anywhere else and so was the fridge! As for the sun beds they should have been thrown out years ago they were dreadful. They all had a big dip in them ( mostly filled with water from the rain) and they were nearly all broken!! Come on Thomsons pull your finger out and update this awful hotel! I believe you haven't long taken it over and what a mistake! We Brits were in a minority there being 90% Foreign! I shall be thinking very seriously next year about using a Thomsons hotel if this is going to be there four star standard!! Very very disappointed customer!!

Date of stay: September 2016
1  Thank Jennifer R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Aquarium & SPA, responded to this reviewResponded 14 March 2017

Dear guest,

Thanks for sharing your opinion on TripAdvisor.

We are so sorry to know that you couldn’t enjoy your stay at hotel GHT AQUARIUM&SPA.

We offer our customers a quality-variety menu; we regret that it was not to your liking. When you make the reservation in GHT Hotels, we inform about the prices of the extras (fridge, safe...). Sorry if you were informed otherwise before your trip. We also want to clarify that we try to keep the sun beds, and in general our furniture, in good condition, sorry if you found it different (maybe due to bad weather).

We will take into consideration all your comments in order to improve.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2016

We were two couples visiting this hotel. Myself and my partner having been before 5 years ago. We were not disappoint with this hotel at all. Our rooms were clean and the bathroom just been refurbished. There are no coffee / tea facilities in the room so we took our own. The only English tv channel was bbc world news. The beds were comfortable. The safe was 23 euros for a week, 10 euros refundable deposit. The fridge was chargeable at 3 euros a day. Locked if you don't pay for it. The WiFi is free but little bit and miss sometimes. Meals were of good quality and plenty of choice. The spa is free and relaxing. The pool is not large but nice. Plenty of sunbeds. Staff were friendly and helpful. The hotel is for plenty of different nationalities. The hotel provides towel for round the pool for free, just 10 Euro refundable deposit. Overall a lovely hotel. Not far from finals beach and 10 minutes stroll to busy strip.

Date of stay: September 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank diane h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Aquarium & SPA, responded to this reviewResponded 14 March 2017

Dear guest,

thank you so much for such a complete review on TripAdvisor about your recent stay at Hotel GHT AQUARIUM&SPA.

Your words will help other travelers to know better our hotel.

Hopefully we will see you soon!

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2016

We visited the hotel as a group of 10 people for a rugby trip to France.
We were not disappointed in fact we were all impressed. The hotel was so clean and the rooms were modern. The rooms had a walk in power shower, clean white towels, excellent T.V. Channels, nice balcony, small pool area with a few pool bars and a lifeguard which is always reassuring. My friend requested Gluten free products and these were waiting for us each morning. The area was also nice with a short walk to a beautiful beach.
I would definitely recommend the hotel and am thinking of bringing my family in the summer.

Room tip: Beautiful hotel and area
Date of stay: September 2016
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
4  Thank jane M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_H0tels, Director de Relaciones con Clientes at Hotel GHT Aquarium & SPA, responded to this reviewResponded 14 March 2017

Dear guest,

Thanks for sharing your opinion!

We are glad to know that you had a nice stay at Hotel GHT AQUARIUM&SPA! Thanks for considering it a good resort to stay in.

See you soon.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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