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“Clean rooms but the staff seems to be untrained”

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Ginger Hotel Indore
Ranked #9 of 67 Hotels in Indore
Certificate of Excellence
Bohemia, New York
Level 4 Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Clean rooms but the staff seems to be untrained”
Reviewed 11 November 2011

This is a small hotel situated next to Shopper's Stop on AB Road. My experience during the stay was not much pleasant. As hotel starts from 5th floor, the first thing that you notice is that there is only one lift that is full most of the time and one needs to wait for the number.
Secondly the staff on the reception seems to be untrained and they are very slow in service.
Thirdly and the worst part during my stay was that the generators became unoperational as water crept into their electrical room and we had to spend most of the night without AC and electricity. The connections were restored by 6:30 AM only.
I will not recommend this hotel.

  • Stayed August 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vips001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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215 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Mumbai, India
Level 3 Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 August 2011

We stayed at Ginger, Indore for one night , thankfully. The first spirit dampener was the receptionist who had nothing but rudeness at his disposal. His questions were out of place refusing to recognize my Bar (lawyer's )license as a valid I -card then questioning if we both lived at Mumbai or not...what kind of question to ask a couple.
The rooms were done nicely but were very small given the price. double room had separate beds which had to be joined to suit our purpose and so it lacked the cosines that is generally expected from such good hotels.

Then came the dinner time which was such a bad experience that i have never expected from such a hotel. We arrived a little late so we were not allowed to order starters. However they continued to serve many other late comers. The attendants didnt care if your glasses remained unfilled or if your table ran out of tissues. The attitude was very rude. Even for rotis they asked to give final order as if we had done a great injustice by arriving later than others.

the ginger building is behind the Shopper's Stop and the reception and rooms are at 5th floor.The concept of Ginger is self service....go at your own risk...nothing to complain on this point as you arrive at Ginger knowing their concept...

And then came the rude shock ...hair in my bowl of dal....nothing more can be said about this hotel....I would never recommend anyone to go to this hotel ever....worst experience till date....

  • Stayed August 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank WISH0212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Safety Harbor, Florida
Level 3 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 10 August 2011

If walmart built a hotel this would be it. On the surface it looks great, but the staff is ill trained, unresponsive and down right rude. The internet is slower than dial-up the rooms are clean but have all the charm of an emergency room, postage stamp size TV ( this place is owned by Tata, the mega corporation that owns Tata Sky the cable provider, and 3/4 of the channels say " Subscrition not purchased") Restaraunt is really bad we were the only table and it took 20 minutes to get a bottle of water and another 20 minutes to get badly prepared food. my suggestion, DON'T BOTHER!!!

  • Stayed August 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank WillSafetyHarborFL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi
Level 6 Contributor
85 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 4 July 2011

Stayed at Ginger, Indore for 3 nights along with wife and kid. The hotel is very well located, in the Shoppers Stop Mall Building, right on AB Road, just off the LIG Square. The rooms are a bit small, but with all the modern gadgets and facilities, and Free WIFI to make your stay comfortable. A small LCD TV is provided in the room along with TATASKY connection, but list of channels subscribed too is too less.

YOU don’t expect much of a service, in “Help Yourself” class of hotels, but the we found the Staff is courteous, helpful and service matching to that of any full service 3 star hotel. Food in the Restaurant is good, but In Room Dining Menu needs some improvement, as it offered too less for a choice. Overall we had a pleasant stay at the hotel, and liked it a lot.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank shonababu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bengaluru, India
Level 5 Contributor
52 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 28 June 2011

My first visit to Indore and I booked Ginger through a popular travel site. Whenever I travel to a new town, I play safe by booking known 'chain' hotels and I selected Ginger as I have stayed in their Delhi properties multiple times. As expected, everything works here.

The hotel is located on A.B. Road, supposedly "happening" street of Indore with Malls et al. the property has an on-site restaurant..food is OK.. Overall I enjoyed my stay.

Now to the sour part.. I had called the hotel previous night and requested for transportation as I had to travel to Dewas directly from Airport and reach hotel later in the day. The transport desk at the hotel assured me that they will take care of this request and a taxi will meet at the airport. However, upon arrival, nobody turned up and I called repeatedly the travel desk of the hotel. Nothing happened. Finally I engaged a taxi from the counter inside arrival hall. Perhaps, the travel desk at Ginger Indore needs some professional oversight, else the image of Ginger (and TATA's who own this) would be sullied, for an otherwise good hotel.

Room Tip: Taxi in Indore. Beware!
See more room tips
Stayed June 2011, travelled on business
Helpful?
Thank sateeshg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ginger Hotel Indore

Property: Ginger Hotel Indore
Address: AB Rd, off NH 3 | beside Raj TV Office, near Shaniwar Darpan, Post LIG Square, Chhoti Khajrani, Indore 452008, India
Region: India > Madhya Pradesh > Indore District > Indore
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service
Hotel Style:
Ranked #9 of 67 Hotels in Indore
Price range (per night): ₹ 1,735 - ₹ 3,277
Hotel Class:3 star — Ginger Hotel Indore 3*
Number of rooms: 95
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