All I can say is I think this is a wonderful place to stay and meets my definition of "excellence" across the board. We stayed here awhile back, and on our recent motorcycle trip to the mountains I remembered a great place to stay at this exit. Thankfully we found it again, and it is now at the top of our list. The property is beautifully kept and spotlessly clean. We were greeted upon arrival by a very busy receptionist. With a few folks waiting and the phone constantly ringing not only did she not miss a beat, but she did it all with a big smile and wonderful personality. I could not have treated the rude woman behind me in line as nicely this lady did. She surely puts the customer first, even when they don't deserve it. I almost did it for her. Anyway....The room was spacious and clean, the bed was super comfy and the bedding was amazing. After a long days ride we enjoyed a shower and then were headed out to find some dinner. The receptionist (sorry, lost the business card so don't have her name) again was friendly and helpful, giving us a list of local eateries and their locations, and pointing out an area with directions to many local places like grocery, drug store, etc. We used a few of them while there. After dinner we were able to enjoy the indoor pool and jacuzzi before crashing in that comfy bed. Then, in the morning we were treated to a full breakfast. Eggs, sausage, english muffins, waffles, fresh fruit, grits, oatmeal...on and on and on. As usual, the staff at breakfast were friendly and kept everything well stocked. We enjoyed our stay so much that we made a point of stopping here again on our way back home. A few different folks helped us this time, but the level of service was just as high. This time breakfast included Western Omelettes. If you are looking for a friendly, clean, comfortable place to stay this is it. Indoor pool, jacuzzi, fitness center and a great breakfast are a bonus. The fact that every staff member provides the same high level of service lets me know that the person in charge is doing a great job. Excellent customer service is almost always a result of good leadership. Oh, almost forgot.....I did forget my club carlson number, but the GM, Tara Nelson made sure I got my points after the stay was over. Because of our great stay at this location, we have a stay at the Wilmington Country Inn and Suites booked for this weekend. Can't imagine they are all at the level of the Rocky Mount location, but based on stays in RM and Brunswick, GA we now look for a Country Inn and Suites option wherever we travel.
Also, be careful and realize that the "Country Hearth Inn and Suites" is a different property. I almost gave them my review by mistake.
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- Also Known As:
- Country Inn & Suites Rocky Mount Hotel Rocky Mount
- Country Inn And Suites Rocky Mount