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“Fairfield Inn RDU Brier Creek Stay”

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Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek
Ranked #7 of 84 Hotels in Raleigh
Certificate of Excellence
Rancho Mirage, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Fairfield Inn RDU Brier Creek Stay”
4 of 5 bubbles Reviewed 22 April 2012

Conveniently located close to RDU, but far enough so there's no airport noise. My pick-up experience could have been better; it was late at late and the driver didn't want to get out of her seat to help a passenger put her suit case in the back of the van, claiming that the curb site turn out was too narrow for her to safely open her door. Since there was hardly a car on the road, and no other hotel shuttle drivers seemed to have a problem, I thought this was a lame excuse for laziness. It didn't help that the driver parked about 2 feet away from the curb.
The hotel staff were friendly and efficient. The rooms were modern and clean.
The driver who took me back to the airport was friendly and professional.

Room Tip: I faced the front of the building, kept the fan on and didn't hear noise.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 563Tony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 25 April 2012
Thank you for sharing your feedback with us. We are happy to hear that you enjoyed your stay at our property overall. I am sorry to read that about the incident with the shuttle driver, not helping a guest lift their luggage, that is unsatisfactory and we always encourage our drivers to assist any passengers with luggage, doors etc. We deeply regret any inconvenience this caused you. I would greatly appreciate if you could contact us directly which would assist us in our efforts to resolve this matter. I look forward to hearing from you soon.

Warm Regards
Shannon Brown, Assistant General Manager
(P)919-246-0107
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839 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Danish first
  • English first
  • German first
  • Any
English first
Jasper, Georgia, United States
1 review
5 of 5 bubbles Reviewed 22 April 2012

This hotel is beautiful, new, and outfitted with amenities that I normally don't expect at Fairfield, such as individual bottles of red & white wine for sale in the lobby. Excellent service, friendly staff, beautifully appointed room, terrific breakfast--what's not to love? I'll definitely stay again when I'm on business in the RDU area.

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monica H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 25 April 2012
Life is full of surprises, and it is really nice when it is a pleasant one, right? We're glad that you discovered us! Thank you for choosing to stay with us for your recent trip and for taking the time to review our property. We're glad to hear that you enjoyed all aspects of your stay, and we cant wait to welcome you back!

Best Wishes
Shannon Brown, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
46 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 19 April 2012

Overall, good value for a somewhat newer hotel. The rooms were clean and offered a good amount of space, but there was an odd odor (like one associated with dampness) in not only the first room I tried, but also the second - both on the same floor. Wireless internet access is free (always a god thing) but you have to login in every time your computer goes into sleep mode. The location is decent - in a rather residential part of town but just a mile or two away from all of the restaurants and shops on Briar Creek Rd. but in a rather isolated part of town.

Room Tip: 4th floor rooms had an odd odor. Check around.
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  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank smumbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 21 April 2012
We appreciate you for taking the time to review our property. Our team works very hard to give each customer the best possible experience. While we work hard to meet and exceed our guests expectations, occasionally we do fall short of those in certain areas. We will be sure to service the floor in which you occupied to try and rectify any odor problems to ensure they are eliminated. This is not the standards of the hotel. We do hope that in the future you may be willing to try us again and see what we are known for at the Fairfield Inn & Suites Brier Creek. We will take your comments and work to improve our guest experience for future stays!

Best Wishes
Shannon Brown, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
newyork
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 April 2012

I would just like to take a minute and commend your wonderful staff ,Amy,Ciera ,Sharon, and your Airport Shuttle driver Ron They were all so very helpful and polite in everything i needed that i felt like I was at home ...I would Recommend your Hotel to all my friends and family and yes I would definitley return to the same hotel.....Thank you Jodie Salamone

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jets1957
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 21 April 2012
Thank you for taking the time to review our property. It was indeed a pleasure to read that you were overall satisfied with our services and enjoyed your stay with us. My team and I would like to thank you for the wonderful comments. It is always a real pleasure to read that our guests enjoyed the hotel and our services. We continuously strive to satisfy their expectations. We look forward to welcoming you back.

Best Wishes
Shannon Brown, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh
1 review
5 of 5 bubbles Reviewed 18 April 2012

New hotel...very good service...Ron drove the shuttle to the airport and went out of his way to stop at an ATM for me since the hotel didn't have one.

Stayed April 2012, travelled on business
Helpful?
Thank T C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ffbcmgmt, Front Office Manager at Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek, responded to this review, 21 April 2012
Thank you for your review of your recent stay at our property. We are delighted to read that you enjoyed your stay and service and we would like to thank you very much for your kind comments. It is very important for us, to provide the best service we can to our guests.

Best Wishes,
Shannon Brown, Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek

Property: Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek
Address: 10040 Sellona St, Raleigh, NC 27617-8231
Region: United States > North Carolina > Raleigh
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Business Hotel in Raleigh
#7 Best Value Hotel in Raleigh
#7 Family Hotel in Raleigh
#8 Romantic Hotel in Raleigh
Price range (per night): ₹ 5,918 - ₹ 12,415
Hotel Class:2.5 star — Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek 2.5*
Number of rooms: 128
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Also Known As:
Fairfield Inn And Suites Raleigh-Durham Airport/Brier Creek
Fairfield Inn & Suites Raleigh-Durham Airport/Brier Creek Hotel Raleigh

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