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Extended Stay America - Raleigh - RDU Airport
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Savings alert! 12% below average rates

The price you found is 12% lower than this hotel's average rate of US$ 100/night.

We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

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Reviews (118)
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All reviewshome away from homelong term stayexcellent customer servicerecommend this hotelgreat priceenjoyed my stayangelaairportwalmartrduraleigh
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Reviewed 14 July 2017 via mobile

My husband and I went on business here. We picked it because it would save us money with the kitchen. We even paid extra for the daily housekeeping on the initial reservation. To no avail. The cleaning was poor and I had to beg for fresh towels in washcloths daily. The front desk lady told me it was because people steal them. How is that my problem? I give back my dirty ones for clean ones. We will never ever stay here again!

Stayed: July 2017, travelled on business
Thank jazzyj8691
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this reviewResponded 14 July 2017

Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

Was ok not the best a lot of noise and a lot of solicitation going on toilet seat was broken people smoking right outside your door office people were never really in the office had to wait for them to come back from wherever

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank L7960GMkarens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this reviewResponded 13 July 2017

We are extremely sorry for the issues you encountered which led to a disappointing stay. This is not the type of service we generally provide, and it certainly doesn't match our standards. Your feedback is of utmost value, and we will use it as a training tool to improve our performance moving forward. We truly regret the inconvenience caused, and please consider giving us another chance so we can make it up to you.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2017

Won't be back to this location or any extended stay. Was uncomfortable and was not cleaned well by the staff. There was also a watermelon seed in our bed. We will not be returning or checking in at any extended stay from here on.

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Extended Stay
Thank Olivia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this reviewResponded 1 July 2017

Olivia, thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and I assure you we will. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve.

Sincerely,
General Manager

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Reviewed 27 June 2017

First room smelled like cigarette smoke,
Lamps were dusty, trash was overflowing and stank as it was hot.
Bedding had cigarette burns.
They wanted to charge me $10 to have the room cleaned.
Vents in bathroom didn't work and had cobwebs .

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Extended Stay
Thank nk0nz0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this reviewResponded 28 June 2017

Thank you for your stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these type of situations do not occur. Regrettably, we failed during this process and for that I am sorry. We can absolutely do better, and we hope you will give us another opportunity in the future to prove that to you.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2017

Who's job is it to empty the trash? When we checked in the trash was not an issue until two days later, the trash outside began to overflow. It wasnt emptied until Friday then it was full again almost immediately.

  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank A8948VAjohns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, General Manager at Extended Stay America - Raleigh - RDU Airport, responded to this reviewResponded 26 June 2017

We appreciate you being our guest. After reading your feedback, it appears we may have missed an important communication during your check-in. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide it at your request for a minimal fee. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services to our guests. We value your business and hope we will be your choice again.

Sincerely,
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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