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“Reliable and pleasant” 4 of 5 bubbles
Review of Holiday Inn Express Durham

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Holiday Inn Express Durham
Ranked #27 of 70 Hotels in Durham
Certificate of Excellence
Calgary, Canada
Level Contributor
184 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“Reliable and pleasant”
4 of 5 bubbles Reviewed 12 March 2012

I've stayed here several times on business and it is reliably - friendly, clean, comfortable. The staff are wonderful. I only wish there were a Starbucks within walking distance.

  • Stayed November 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank king238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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142 reviews from our community

Traveller rating
    63
    47
    23
    4
    5
See reviews for
45
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37
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Florence, South Carolina
Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 19 February 2012

I have travel a good amount with hotel stay, but this hotel had the tiniest pillows! We booked on line and didn't know how closed to the interstate it was. When we arrived we asked not to be on the interstate side. They placed us at the end of the building nearest to the interstate. We were given a senior rate, but for $82 we could have stay four star in Durham. Breakfast was fair with unsupervised children running around. I will say this, that was the cleanest hotel!

Room Tip: Try and confirm a room not on the interstate side.
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  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank timeline01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, NC
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 16 February 2012

This hotel is conveniently located right next to a major interstate. While it is a clean hotel with a friendly staff, the walls of the building are paper thin- much like you would experience in a cheaper hotel. For $115-120 a night, we expected a better built facilty, especially considering the location next to heavy traffic. The hotel had a nice breakfast buffet, although limited, and the dining attendees were very helpful. For heavy sleepers, not a bad place but if noise keeps you awake, skip this place.

  • Stayed February 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brw115
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 29 November 2011

Second time staying at this hotel, first time was fantastic, had it not been for the desk lady's attitude toward me on the last day I would've rated it very good. Rooms, breakfast and everything else was fine. It is the closest hotel to where I needed to be which I why I choose to stay here.

The day I left I requested a late checkout for 2pm. I'd fallen asleep and woke up around 1.50pm and gathered my things. At 2.05 the desk lady rang me and asked when I was leaving in a very rude way. I explained politely I was on my way out just had to get some stuff together, she was still very rude. I was walking out the door not even 5 minutes later when the phone rang again, I ignored it as my hands were full and continued down to the lobby. As I left I apologised for taking my time as I had so many shopping bags and luggage and the desk lady just looked at me rudely and ignored me. I asked if there was a problem and she started going on about how I requested a late checkout and that it was 2.15 and that I shouldn't still be there. I was so shocked at the way she spoke to me. I asked her why she was acting that way and she replied with some smart comment. I was just stumped! I did not expect any special treatment for this but the worst thing is that I am an employee of IHG in Australia and she was aware of that, I am also a Platinum Priority Club member. If this is how she treats customers of my status then I am just astounded. I had to walk out of there before I lost my cool so I didn't manage to catch the name on her badge. I'll be finding out who she is and complaining directly to IHG, and because of this experience I will most likely never stay at this Holiday Inn again.

The lady who I dealt with was the older African-American woman. Maria wasn't at breakfast this time either, it was another woman who never smiled at me once. 0/10 for her. The security man is absolutely lovely though, really nice guy and so are the rest of the desk attendants. Such a pity that one employee can change my whole opinion on the place. Shame on you

  • Stayed October 2011, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank perthchick20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton, Ohio
Level Contributor
117 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 18 October 2011

I stayed in Durham w/ my husband over a weekend & had a comfortable stay at the Holiday Inn Duham. Our hotel room was clean & spacious, we stayed in a double bed room. Flat screen TV was nice. Complimentary breakfast was good, the lady working the breakfast bar was very friendly. I had read some reviews about noise, but I didn't notice & we stayed in room 218 on the side that faces the road. My only complaint was a slow elevator, which is nothing really. We took the steps.

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank grapebgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Durham

Property: Holiday Inn Express Durham
Address: 2516 Guess Road, Durham, NC 27705
Phone Number:
Region: United States > North Carolina > Durham
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 70 Hotels in Durham
Price range (per night): ₹ 8,401 - ₹ 9,947
Hotel Class:2.5 star — Holiday Inn Express Durham 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
With an ideal location near I-85 and the Durham Freeway, the Holiday Inn Express(R) Durham hotel offers the utmost in comfort and convenience for your next trip. Use the free Wi-Fi access to keep in touch with home and the office, and the Business Center offers all the tools you need to make a dazzling presentation. We also offer free taxi service to Duke University Medical Center. In the morning, we serve up a free, hot breakfast buffet, featuring both hot and cold items. ... more   less 
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Also Known As:
Holiday Inn Express Durham Hotel Durham
Holiday Inn Durham
Durham Holiday Inn

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