Okay where do I start.. this hotel is a 10/10 in every aspect. I cannot fault it at all. I am so impressed with the service I received I don't know where to begin..
I was greeted a most very warm welcome when I checked in at 2am. Check in was quick and easy. The desk clerk gave me all the information I needed for wireless internet, business center and the complimentary breakfasts.
The service I experienced was absolutely perfect, this hotel is SPOTLESS. From the outside right to your hotel room. The housekeeping work so hard and are excellent at what they do, they are all friendly and cleaned my room and changed my bed sheets daily, was given fresh towels and was never low on amenities. I could leave my wallet, camera, gps, laptop and cash all around the room and nobody would EVER touch it.
There is security in the carpark watching the cars at certain times of the night and that is another bonus. Plenty of parking spaces also. The room I was assigned was just beautiful, a large king sized room at the end of a hallway, fridge, microwave, iron and board, couch, office table, flat screen tv, and a beautiful large bathroom. There was no safe but honestly I didn't need one! The housekeeping at this hotel are the best I have EVER experienced. Alot of the times at other hotels I know when my stuff has been looked through, but that never happened here. I cannot praise them enough. The room also had a coffee maker, alarm clock and 3 of every towel, 3 face wash towels, 3 hand towels and 3 bath towels.
The breakfast was the best complimentary breakfast I ever seen. This hotel had hot and cold breakfast. (coffee, milk chocolate, tea, cereals, yoghurts and boiled eggs, warm sweet rolls, pancakes, omelletes or scrambled eggs, bacon, toast, muffins, juices) and the lovely Mexican lady who looked after the breakfast area was too kind and friendly, made sure there was plenty of food and just happy all the time. What great hospitality.
The front desk clerks were always so friendly and willing to help me with anything I needed, I'd like to thank all of you for making my stay as enjoyable as possible.
The location was perfect for where I needed to be, there was a mall down the road (yay!) and lots of food places within 2 mins drive of the hotel. Close to the interstate also.
The internet connection was 100% all the time, (which I have never had) it never dropped out once which was convenient as I had to use it a lot. I didn't try the pool but it was spotless and absolutely clean, I would've had I had the time.
I could go on and on about how great this hotel was, you will not regret your stay here. Oh did I mention they have complimentary dinners on Wednesdays? Pizza, subway or hotdogs with free cans of drink and Bud Light!!! What a bonus!
The ONLY thing that wasn't 100% was my hotel key, sometimes I'd have to swipe it 5 times for it to work, and a lot of the time I'd have to get them to fix my card for me, but that wasn't a problem for me at all. It happens.
Overall my stay was absolutely enjoyable, I will be coming back here and I'd like to thank ALL the staff for making my stay as wonderful as it was, I praise you for how hard you work and will be recommending this hotel to as many people as I can!
- Official Description (provided by the hotel):
- With an ideal location near I-85 and the Durham Freeway, the Holiday Inn Express(R) Durham hotel offers the utmost in comfort and convenience for your next trip. Use the free Wi-Fi access to keep in touch with home and the office, and the Business Center offers all the tools you need to make a dazzling presentation. We also offer free taxi service to Duke University Medical Center. In the morning, we serve up a free, hot breakfast buffet, featuring both hot and cold items. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Durham Hotel Durham
- Holiday Inn Durham
- Durham Holiday Inn