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“Customer Service Sucks”

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Harrah's Cherokee Hotel
Ranked #2 of 28 Hotels in Cherokee
Certificate of Excellence
GreenLeadersSilver level
Reviewed 22 October 2010

Hotel is fine, but customer service in the casino sucks. Tuesday morning, October 19th, I put a twenty dollar bill into a video poker machine(my wife was sitting right beside me and saw me insert the money). The machine did nothing(no credits) just took my money. I located a slot attendant, and she opened the machine and saw nothing. She called another attendant, and several attendants and "so called supervisors" came over. The attendant pulled up a screen on the machine and it showed my money being inserted. She said it had to be in the stacker because it had just been changed, so some other supervisor had to come and take care of it. While we waited on him, the other attendants and supervisors were just laughing and talking and had total dis-regard for my feelings. By the time the other supervisor got there and found my money in the stacker, a half hour had passed. I just thought everyone involved was very un-professional and I will probably never go back. We go to Vegas at least once every year(most recently Sept. 6-11) and stay at Caesar's Palace and have never been treated like we were in Cherokee.

  • Stayed: October 2010, travelled as a couple
    • Service
2  Thank RogerNorthCarolina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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18,072 - 18,076 of 18,331 reviews

Reviewed 21 October 2010

Have been to Cherokee several times and really enjoy it....BUT Harrah's makes offers then the answer is always NO, sorry can't offer that to you this time. I understand some people rank over others but all the time?? So then just offer the specials to them!
The new upgrade of the place looks GREAT but some stuff needs to be reconsidered. Like the NEW Concert area...what a joke! They expect you to STAND during a 2 or 3 hour show??? That was not enjoyable at all! They kept saying that the concert was SOLD OUT! But all I could see were empty seats on the upper levels! Then now you have to deal with Ticket Master to buy tickets for concerts....I would much rather deal with Harrahs for my tickets, then if something is not right work it out right then and not be told Sorry, you have to contact Ticket Master. Alittle more attention needs to be placed on the Hotel also, just getting run down and doesn't seem like they care. Just get all the New stuff done first. What employees I do come in contact with are just as nice and friendly but I think they are spread alittle thin. I will continue to visit Cherokee but with fewer visits
during the year. It was just so much more fun at the beginning and to me it shows that all they really care about now is your $$$$$ coming in. I really hate to see it that way!

  • Stayed: October 2010, travelled with friends
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1  Thank belhow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2010

Spent a few nights at the hotel last week. Great staff throughout the hotel, but especially at the check in. They did their best to get me the room location that I had requested and came through with flying colors. Had to wait awhile for the room, but was worth it. The room was very comfortable, very clean and if I needed anything the people on the floor provided it for me. I have never been disappointed when I book a room at this hotel. Thank you for another great stay !!

  • Stayed: October 2010, travelled as a couple
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Thank Vacationforever10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2010

We just returned from our second trip within a year to Harrah's Cherokee. The new facility is wonderful!! I am highly allergic to tobacco and can not stand the odor on my clothes. I noticed signs of smoking (men with cigars, cigs & pipes) but did not smell it. I do not know what changes they made with the new facility but I would have thought I was in a smoke free enviornment. Thank you Management for taking care of this issue. I would highly recommend you go back again for those who posted bad remarks about the smoke. We all were thrilled with our gambling. I plan to go back next week to see if the leaves are turning and to see if the slots are still HOT!

  • Stayed: October 2010, travelled with family
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Thank GEason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 October 2010

I never get a good hand at the poker tables,somethings wrong ,and you can forget the slot machines,anywhere else i win at texas hold-em no limit but not here,whens it going to change,until it does for me i will advise people to not even go.

  • Stayed: August 2010, travelled with friends
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4  Thank craps94
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Harrah's Cherokee Hotel

Address: 777 Casino Drive, Cherokee, NC 28719-9761
Phone Number:
Region: United States > North Carolina > North Carolina Mountains > Cherokee
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Cherokee
#1 Romantic Hotel in Cherokee
Price Range: ₹ 6,696 - ₹ 36,480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Harrah's Cherokee Hotel 4*
Number of rooms: 1108
Reservation Options:
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Also Known As:
Cherokee Harrahs
Harrahs Cherokee Hotel
Harrah's Cherokee
Harrahs Cherokee Nc
Harrahs Casino Cherokee Nc
Harrahs Hotel Cherokee Nc
Harrahs Cherokee Casino Hotel

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