We stayed at this hotel for my birthday in Charlotte. Upon arrival, we wanted to valet the car. There was no doorman or valet person. I went into the front entrance and I asked about valet. The front desk said that he'd be back in a few minutes and proceeded to check me in. Upon check in, we still waited a few more minutes before valet arrived. The room was nice, although we were told when making our reservation that we would be on club level due to our Marriott points and were indeed not. We got drinks at a high top table Saturday night in their bar area and the service was lacking. The server was very nice, but there should have been 2 people working. We had to walk up to the bar to ask for a menu and again to order.
Overall, the atmosphere of the hotel is great, but their service is lacking.
- Official Description (provided by the hotel):
- Discover unparalleled luxury at Renaissance Charlotte SouthPark Hotel. We offering an award-winning combination of boutique elegance and contemporary style at our hotel in Charlotte, North Carolina. For business or pleasure, enjoy our great accommodations and superior setting near Queens University of Charlotte and SouthPark Mall. ... more less
- Reservation Options:
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- Also Known As:
- Renaissance Charlotte
- Charlotte Renaissance