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“Customer service good, mold.. bad”

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SpringHill Suites Charlotte University Research Park
Ranked #71 of 178 Hotels in Charlotte
Certificate of Excellence
Reviewed 4 weeks ago via mobile

Looks like a typical SpringHill suites, has great customer service. All of the staff have been super pleasant. Once I arrived at the room unnoticed that the wallpaper in the bathroom was coming off. Behind he wall paper was nasty black mold.

Everything else is great, beds are comfy, Internet is outstanding, gym has good free weights, but the mold definitely shows how much they actually care. It's not even hiding, you can clearly see it.

Stayed: September 2017, travelled on business
Thank Auston T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this reviewResponded 4 weeks ago

Thank you so much for your feedback! We have identified the room you were in and have already taken care of this. We appreciate your business and your nice comments about our hotel. We hope to see you again.

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Reviews (226)
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3 - 7 of 226 reviews

Reviewed 5 September 2017 via mobile

The location was perfect, close to shops, food, highway- very easy access to everything and serene environment.

I was not impressed by the room- maybe because it was by the elevator and I specifically asked to NOT have one near the elevator. The walls & floors were very thin- I heard constant walking from upstairs, muffled conversations and people in the hall.

During breakfast, the staff had a hard time keeping up with the many people, Had to look for utensils, wait for refills & come back a few times as the line for hot water & tea was long due to there only being 1 carafe you had to hand pump repeatedly for hot water.
The waffle machine was only available on Sunday & not Monday, which was very disappointing as Monday we planned to get up earlier and beat the crowd to it.

The dining/breakfast area was spacious, clean and comfortable.

The best thing about the hotel is the indoor pool! (Many hotels no longer have one)
Hours of fun for children and allows me time to read a book.

Stayed: September 2017, travelled with family
Thank niaknowsrealty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this reviewResponded 6 September 2017

Dear niaknowsrealty,

Thank you so much for taking the time to review our hotel!

We take everything said very seriously, and will definitely be forwarding your concerns to the appropriate channels to make sure this was an isolated incident. We're happy you enjoyed the pool!

We hope to see you again.

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Reviewed 2 September 2017 via mobile

First time staying in the Charlotte area. My daughter is an incoming freshman at UNCC and we stayed here while moving her in. I had a couple of hiccups when I checked in. First the keys they gave me didn't work. When they fixed the keys I opened the room only to find there was working being done in there. The mattresses were vertical off the frame with bedding on the couch and smoke detector was taken apart and laying on desk. Of course I went back down a second time and received a room change. After all that everything else was fine, new room was clean, bed was comfy.

Stayed: August 2017, travelled with family
Thank Lynnard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2017 via mobile

Rooms had silverfish. You could hear the people walking in the hall and upstairs. Sheets felt like paper and beds were not comfortable. The breakfast was not good. The food was out in the open (breads, etc). Went for coffee twice and both times it was empty. Will not return.

Stayed: August 2017, travelled with family
Thank Brooke6116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jamie T, General Manager at SpringHill Suites Charlotte University Research Park, responded to this reviewResponded 4 September 2017

Dear Brooke6116,

Thank you so much for taking the time to review the SpringHill Suites Charlotte University Research Park.

We take your concerns very seriously, and have passed them on the appropriate departments to make sure these were isolated incidents.

We hope that next time you're in the area you'll give us another try!

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Reviewed 28 August 2017

Michelle, friendly & competent, greeted us when we arrived as well as checked us out with no problems. We had requested the top floor, but were on the 3rd of 4 floors, but it didn't cause a problem. The room was clean, the beds comfortable...only complaint being that there was a used, empty lotion in our room the first night, which was replaced by our second night. The breakfast was fine, but there should be a microwave or toaster oven to warm the croissants and muffins, which were refrigerator cold. When I asked about that, a kind staff gentleman warmed a muffin for me in the back room. We would stay here again.

  • Stayed: August 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank muchfuntravelin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Charlotte University Research Park

Address: 8700 Research Dr, Charlotte, NC 28262-8570
Region: United States > North Carolina > Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Family Hotel in Charlotte
#50 Romantic Hotel in Charlotte
Price Range: ₹ 6,578 - ₹ 11,332 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Charlotte University Research Park 3*
Number of rooms: 136
Official Description (provided by the hotel):
SpringHill Suites Charlotte University Research Park has been updated with a fresh and relaxing design to give travelers the flexibility to work efficiently and rewind comfortably. Enjoy our suites in Charlotte, NC that are substantially larger than a traditional hotel guest room. This Charlotte area hotel offers new hot and healthy breakfast options, complimentary high-speed internet access and a quaint updated meeting room with a 37 " flat screen TV. ... more   less 
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Also Known As:
Springhill Suites Charlotte University Research Park Hotel Charlotte

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