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“Great Service” 5 of 5 bubbles
Review of Fairfield Inn & Suites Charlotte Matthews

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Fairfield Inn & Suites Charlotte Matthews
Ranked #34 of 174 Hotels in Charlotte
Certificate of Excellence
Ohio
1 review
“Great Service”
5 of 5 bubbles Reviewed 28 April 2012

I stayed at this hotel with my wife. It is an excellent hotel with great staff running the front desk.

  • Stayed April 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Craig K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 7 May 2012
Craig K,

Thank you so much for taking the time to review our hotel. We pride ourselves in providing superior customer service and I am glad to hear that our Front Office staff displayed that. Thank you so much for staying with us and we hope to see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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387 reviews from our community

Traveller rating
    270
    84
    17
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See reviews for
140
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122
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (74)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Lexington, Kentucky, United States
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

Stayed here on a recent work trip. Very clean hotel with a friendly staff. Happy hour daily with beer, pizza, etc. continental breakfast and near a lot of restaurants. Would definitely stay here again!

  • Stayed April 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank miller210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 15 April 2012
Thank you so much for your review. We appreciate any feedback and I will certainly relay your comments with our entire staff! We pride ourselves in providing superior customer service and exceeding cleanliness standards throughout our property. We are continuing to build on our happy hours and will soon be having cookouts in our patio! We hope to see you then! Thank you,
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Kitty Hawk, North Carolina
Level Contributor
39 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 11 April 2012

Stayed as a family for the weekend. The beds were comfortable, the lounge was inviting and the complimentary breakfast was standard fare. I was not expecting a full meal. The staff was accommodating and friendly. We made use of the lounge tables for a carry out dinner with friends and the outside patio is a nice option. It has a BBQ grill for those who want to cook on site. The pool was small but fine for the kids and the hot tub was nice for the adults.
Enjoyed our stay and would highly recommend this location for it's cleanliness and appointments.

  • Stayed March 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OBX_Ellis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 15 April 2012
We are glad to here you enjoyed your recent visit with us! We pride ourselves in providing excellent customer service and we are glad to hear that you enjoyed our amenities throughout the property. I will share your comments with our staff. Thank you so much and we hope to see you soon!
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Washingon, DC
1 review
5 of 5 bubbles Reviewed 11 April 2012

I have stayed at this hotel and I am very impressed with the front desk service, especially with Brittney. All of the staff is very helpful and friendly.

Room Tip: Quiet location
See more room tips
  • Stayed April 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bepbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 25 April 2012
Thank you so much for reviewing us on TripAdvisor. We are pleased to hear that you enjoyed your stay and I am especially pleased to hear Brittney was especially helpful at the front desk. I will post this review for all our staff to see and we recognize Brittney as well. Thank you so much and we hope to see you soon!
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Cary, North Carolina
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 27 March 2012

We stayed here for a night while attending a concert at the Bojaangles coliseum. It was a very nice, new hotel at a good price. Quiet, eventhough there a lot people staying there. Comfortable beds, big rooms. A little far if you are wanting to spend a lot of time in downtown but very close to the coliseum and other places. Matthews is an ok place, not really nice but okay. The breakfast however was very disappointing. Looked like one of the nicer places to stay in the Matthews area.

Room Tip: we were on top floor at end and was very quiet despite 3 teenage basketball teams staying there.
See more room tips
  • Stayed March 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carygirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wes S, General Manager at Fairfield Inn & Suites Charlotte Matthews, responded to this review, 28 March 2012
Thank you so much for your kind comments regarding our hotel. We pride ourselves in ensuring that each guest stay is memorable and that every guest leaves satisfied in staying with our property. We will certainly look on ways to improve our breakfast selections within our requirements. Thank you so much for reviewing our hotel and we hope to see you again whenever in the Matthews area. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Charlotte Matthews

Property: Fairfield Inn & Suites Charlotte Matthews
Address: 8540 E Independence Blvd, Charlotte, NC 28227-7783
Region: United States > North Carolina > Charlotte > East Forest
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Best Value Hotel in Charlotte
#19 Business Hotel in Charlotte
#22 Romantic Hotel in Charlotte
#27 Family Hotel in Charlotte
Price range (per night): ₹ 6,620 - ₹ 10,851
Hotel Class:2.5 star — Fairfield Inn & Suites Charlotte Matthews 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Our Fairfield Inn & Suites is located 10 minutes from the heart of Charlotte! Come visit us and enjoy our spacious rooms, contemporary design and friendly staff. Our hotel features complimentary breakfast and Wi-Fi, a unique outside patio equipped with a fireplace and grill, indoor pool and fitness center. We also have a 1000 sq. ft. meeting room that can cater to your next event or business meeting. We hope to see you soon! ... more   less 
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Also Known As:
Fairfield Inn & Suites Charlotte Matthews Hotel Charlotte
Fairfield Inn And Suites Charlotte Matthews

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