My experience at this particular location was terrible. It started from the moment I checked in for my 1 week stay. First, my room was not ready at 5 PM. Second, a new roll of toilet paper was not available (the original roll was running out). I had to go to the front desk to pick a roll up myself. Third, the mattress and the feather-free pillows were OLD. I can feel the springs in the mattress. The pillows were flat as soon as I put my head on them. Fourth, the walls and the door are so thin I can hear people talking in another room and in the hallway. Fifth, the internet is SO SLOW I can barely log into work account and send an email. Last but not least, the hotel was VAGUE about the transportation service they can provide between the hotel and the conference center that is <1 mle away prior to my reservation. Needless to say, it became a major issue. It should've been something Marriott needed to resolve between the management and the customer, but instead they went to the conference center hotel and requested that they send a shuttle to pick up Marriott customers. I have never heard of this. Our conference organizers went beyond their call of duty and PAID for the shuttle service due to liability issues. In addition, the taxi service Marriott recommneded was also VAGUE with pricing. He never once told us how much it will cost per trip when we requested for the price. I travel often enough to know that this is something unacceptable. Needless to say, I will not be a repeat customer at this particular location. If you do choose this location because of the price, be prepare to make frequent calls to the front desk.
- Official Description (provided by the hotel):
- Newly Renovated! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Marriott, Expedia, Hotels.com and HotelQuickly so you can book your Courtyard Chapel Hill reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Courtyard By Marriott Chapel Hill Hotel Chapel Hill
- Chapel Hill Courtyard
- Chapel Hill Marriott