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“Quiet setting! Another great Residence Inn experience.” 4 of 5 bubbles
Review of Courtyard Chapel Hill

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Courtyard Chapel Hill
Ranked #8 of 17 Hotels in Chapel Hill
Maple Valley, Washington
Level Contributor
64 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Quiet setting! Another great Residence Inn experience.”
4 of 5 bubbles Reviewed 30 May 2012

I arrived late night and a deer darted in front of my entrance to the building. This was rather refreshing!. I felt very secure in this hotel as it has interior access only. Some Residence's Inns are exterior access rooms which are beautiful but...not my favorite as a single traveler.


This is another great Residence Inn location. Very quiet, peacefull location. Easy parking by room, simple breakfast and excellent evening reception. Free Internet with really easy access.(they have a new server which is really slow and hopefully they fix this).

The pool is nice, clean and relaxing. Staff was sincerly kind.

Great experience.

Room Tip: The entire property is quiet! Great nights sleep!
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  • Stayed May 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank atarnove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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373 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 29 May 2012

First time at a Courtyard. The location was good. Close to UNC but a little out of the way. Needed a car to go almost anywhere. Neat, clean hotel. Good value. Beautiful room nice lobby. Friendly staff. Would have been nice to have an outdoor pool. It was really hot. Outdoor patio was a nice touch. I would stay there again.

  • Stayed May 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janetrs47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilkes Barre
1 review
5 of 5 bubbles Reviewed 22 May 2012

I would like to thank Cynthia Knight and the general manager for correcting a misunderstanding on my bill. Also, the room was comfortable for a middle class person without all the extras that you usually pay for and don't use. I recommend the breakfast. Everyone was nice.

Room Tip: We stayed on floor 4; the elevator was fast. Ask for a discount.
See more room tips
  • Stayed May 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Karel Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalBynumGM, General Manager at Courtyard Chapel Hill, responded to this review, 30 May 2012
Thank you for the review of our hotel. I am happy to hear that we were able to correct the misunderstandning with your bill. We hope that we have the opportunity to serve you again in the near future.

Thanks!
Crystal Bynum
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
70 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 22 May 2012

Please read other "Terrible" review, don't take my word on this along.

You make your reservations more than 45 days in advance, follow all of the rules, show up and are told you are being "walked" to another Hotel as they are over booked. Still have not figured out what "Walked" means, must be Marriott speak for "Get Out".

We were booked for 4 nights, they made a one night reservation at another Hotel we had to find on our own, in the dark. We were on our own for the rest of our stay.

No apology, no directions, no gratuity, just hit the road with a cold impersonal form letter that had been copied a thousand times, telling the new Hotel we were entitled to one night and one phone call on the Marriott.

As a frequent business travelers we were not happy and will never use them again.

To their credit when I did call Marriot Corporate and complain that I at least would like my points, the General Manager did accomodate them, just what we would have gotten if we had stayed the 4 days, and a little more (please, about $5 worth). I should never have had to ask.

No Thanks, there are better places to stay.

  • Stayed May 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank mLIZp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalBynumGM, General Manager at Courtyard Chapel Hill, responded to this review, 30 May 2012
Thank you for the review of our hotel. There has been a situation in the last month in which we had an unforeseen circumstance that placed the hotel in a situation to relocate a few guests. In this scenario, we pay for the first room night and welcome you back to the hotel on subsequent nights. We take full responsibility for the issue that caused the limited availability of guest rooms which is why we pay for your one night stay.

If the point compensation isn't what you expected, please feel free to contact me directly at (919) 883-3402. I want to be sure that you are satisfied with the compensation so that we can maintain your loyalty to the brand.

Thanks and I look forward to hearing from you soon.

Crystal Bynum
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 11 May 2012

This hotel is obviously quite new - and it includes many nice features beyond what I usually see in a Courtyard.

The lobby is very large with high ceilings - which creates a great atmosphere upon arrival. The front desk staff were VERY friendly and welcoming. There is a nice (and pretty large) bar area where you can sit, enjoy a beverage and unwind/chat. I did not eat at the restaurant, but it looked fine.

There is a very handy 'cafe' where you can purchase snacks, yogurt, juice, water, beer, and wine by the glass - as well as sandwiches, salads and cereals. For those times when you just want to grab a healthy bit of food to take to your room, this cafe was ideal.

My room was extremely clean, and the internet service was fast for a hotel of this size that must have MANY people using the internet connection at the same time. Everything in the room was relatively new and worked just fine (refrigerator, coffee maker, TV, etc.)

While Courtyard hotels are certainly targeted at business travelers, this one was a 'cut above' the standard business hotel for the same price as more average alternatives.

Room Tip: Get a room that ends in "01" (like 301, 401, etc) they are corner rooms that are slightly...
See more room tips
  • Stayed May 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MarkSandieg0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalBynumGM, General Manager at Courtyard Chapel Hill, responded to this review, 30 May 2012
Thank you for the review of our hotel. I am happy to hear that you enjoyed your stay and found many nice things to say about the staff and hotel. We aren't the typical Courtyard hotel and take pride in providing a unique experience.

We hope that we have the opportunity to serve you again in the near future.

Thanks,
Crystal Bynum
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard Chapel Hill

Property: Courtyard Chapel Hill
Address: 100 Marriott Way, Chapel Hill, NC 27517-7100
Region: United States > North Carolina > Chapel Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chapel Hill
#8 Business Hotel in Chapel Hill
Price range (per night): ₹ 8,037 - ₹ 13,077
Hotel Class:3 star — Courtyard Chapel Hill 3*
Number of rooms: 169
Reservation Options:
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Also Known As:
Courtyard By Marriott Chapel Hill Hotel Chapel Hill
Chapel Hill Courtyard
Chapel Hill Marriott

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