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“Excellent hotel option for our long weekend”

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Courtyard Chapel Hill
Ranked #8 of 18 Hotels in Chapel Hill
Certificate of Excellence
Princeton, New Jersey, United States
1 review
“Excellent hotel option for our long weekend”
Reviewed 20 February 2012

Came into town from NJ for the UNC basketball game. We found this hotel to have excellent service and amenities. Very clean rooms and common spaces as well. Can't walk to town, but it's a short 5-10 minute drive. I would definitely stay here again. One note - the whirlpool was too hot!

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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395 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Milton, Georgia
Level Contributor
143 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 10 February 2012

My wife and I booked a room IN DECEMBER for the UNC Duke game on Feb 8. We arrive at the hotel at 5pm and are told that our room has been given away as the hotel has been overbooked. How in the hell, when we booked in Dec, did WE get bumped? Management was NOT apologetic at all, they didnt even bother to call us ahead of time to let us know that the hotel room had been given away (apparently to another guest who offered to pay more) and simply shuttled us off to another location NINE miles away in Apex. This ruined our trip and, to add insult to injury, they had NOT booked us a room at the other property (which they told us they had). My wife and I travel a lot on business and this will be unequivocally the LAST time we stay at a Marriott, period. This location in particular has a terrible attitude towards its guests, and their business model is deporable.
Screw the Chapel Hill Marriott, and they just lost two customers for life.

  • Stayed February 2012, travelled as a couple
    • Service
Helpful?
3 Thank manu4t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalBynumGM, General Manager at Courtyard Chapel Hill, responded to this review, 13 February 2012
Thank you for taking time to review your experience here at the hotel. Due to an unforeseen circumstance, we did have to place a few guests at comparable nearby hotels. In this scenario, your hotel room, transportation and phone calls are paid for by the hotel. If we are not able to honor a reservation, we are willing to pay for it to compensate for the inconvenience. Circumstances like these very rarely occur and we do everything in our power here at the hotel to prevent such things from happening.

The statement regarding service is not a representation of our staff here at the hotel. We take pride in ensuring that every guest is satisfied from the time of the reservation until checkout. I hope that you are willing to give us another try during your next visit to Chapel Hill.

Please call me directly if you would like to discuss anything further.

Thanks,
Crystal Bynum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynchburg, Virginia
Level Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 February 2012

Employee Cynthia Knight provided my wife, myself and couple traveling with us outstanding customer service and was very attentive to our needs.

Room Tip: Corner rooms seem to be the best rooms with lots of space.
See more room tips
  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalBynumGM, General Manager at Courtyard Chapel Hill, responded to this review, 13 February 2012
Thank you for the review of our hotel. Cynthia is a great asset to our team and we enjoy working with her.

We look forward to serving you again in the near future.

Thanks!
Crystal Bynum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Framingham, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
Reviewed 30 January 2012

Beautiful looking hotel. It has the appearance of a high scale hotel like the Ritz from the outside. The interior is beautiful as well. The rooms are very nice size. The staff is courteous and friendly and it is a bargain price for the quality. It is well located and is a short drive to the beautiful campus of the University of North Carolina and the main streets of Chapel Hill.

  • Stayed January 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank winlosil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrystalBynumGM, General Manager at Courtyard Chapel Hill, responded to this review, 13 February 2012
Thank you for the review of our hotel. I am glad to hear that you enjoy the upscale accommodations and service here at our hotel.

We look forward to serving you again in the near future!

Thanks,
Crystal Bynum
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 January 2012

I have been here 4 times and they continue to exceed my expectations because they go the extra me

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wendeenyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Chapel Hill

Property: Courtyard Chapel Hill
Address: 100 Marriott Way, Chapel Hill, NC 27517-7100
Region: United States > North Carolina > Chapel Hill
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Chapel Hill
#8 Business Hotel in Chapel Hill
Price range (per night): ₹ 7,300 - ₹ 12,403
Hotel Class:3 star — Courtyard Chapel Hill 3*
Number of rooms: 169
Official Description (provided by the hotel):
Newly Renovated! ... more   less 
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Also Known As:
Courtyard By Marriott Chapel Hill Hotel Chapel Hill
Chapel Hill Courtyard
Chapel Hill Marriott

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