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“Great place!”

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Homewood Suites by Hilton Raleigh/Cary
Ranked #6 of 23 Hotels in Cary
Certificate of Excellence
Reviewed 29 August 2017

Excellent place with courteous and friendly staff! The amenities were favorable with accessibility to laundry and other services. I would definitely be recommending this brand of hotel to all my friends and family for their next trips.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank scgomez233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded 6 September 2017

Dear scgomez233,

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!


Sincerely,

Kevin Rooney
General Manager

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40 - 44 of 588 reviews

Reviewed 27 August 2017

Our first time staying at a Homewood Suites! We were there for USA baseball and choose this hotel due to having family travel with us to watch our son play baseball and needing more room. I cannot say enough about this hotel. ALL of the staff was friendly and courteous! We were upgraded when we arrived which was wonderful having eight people. The room was immaculate! Housekeeping was very friendly and always asked if we needed any supplies. There are two washers ($2.25/load)and two dryers ($2.00/load). The comp breakfast was good for the most part, some mornings "hot" food wasn't so hot. The yogurt is in a big bowl with toppings, not individual cups. They have a waffle maker. Coffee all day in the lobby area. Monday - Thursday 5-7 is evening social... we missed Wednesday as we arrived late but got to enjoy Thursday...hot dogs burgers and corn on the cob.
The pool was very well maintained! Although, our last day there, we were surrounded by a group of young ladies along with some families that ended up smoking and drinking in the pool, spilling beer in the pool, therefore our 8 year olds said that's gross (couldn't blame them) and we left the pool area. Our shower Moseley ended up being rusted and stripped therefore we could not shut off the water. Maintenance came right away and shut it off. Could not fix it, the entire side's water would have needed shut off , but we managed to work with one shower and eight people. We would definitely stay here again!

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Homewood Suites by Hilton
Thank 413jeannaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded 6 September 2017

Dear Jeanna,

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. I'm glad your group was able to enjoy the 2 bedroom suite. I do apologize you had issues at the pool and in your bathroom and appreciate you bringing it to our attention. We can’t wait to welcome you home again soon!


Sincerely,

Kevin Rooney
General Manager

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Reviewed 26 August 2017

We stayed here for 5 nights; it was very quiet & comfortable. A couple things for management to work on, though. There is NO signage as you are driving in. Not sure why... the covered bridge is signed so that as you pass it you might notice. We ended up driving in on a road past Siemens. No sign for Homewood Suites on that road at all!
Second, the customer service was spotty. I called in to get a room assigned, and the phone was answered by a rude woman - no, no, and no - even though the website was down, and we are HH members. I called back several times, and got Jeanine- super pleasant and helpful.
Third, room service is inconsistent. Sometimes cleaned showers, sometimes not. We hung up towels to conserve water, and they were replaced every day. Sometimes we got toiletries replaced, sometimes not. Is there no checklist or quality control?
We would recommend, but keep on top of staff.

Room Tip: Upper floor
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  • Stayed: August 2017, travelled with family
    • Location
    • Rooms
    • Service
Thank KLVBVH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded 6 September 2017

Dear KLVBVH,

Thank you for your recent stay at our hotel and review of your experiences. I do apologize that you had issues during your stay and am working with my staff to correct them. I appreciate you bringing it to our attention. I do hope you will stay with us again.

Kind Regards,

Kevin Rooney
General Manager

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Reviewed 22 August 2017

We stayed in a 2 bedroom suite on the ground floor. The room was very nice, comfortable and spacious. All the hotel staff were friendly and helpful. Breakfast and public dining area was good quality. Pool and outdoor seating area were also comfortable.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Service
Thank UWDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded 6 September 2017

Dear UWDad,

Thank you for staying with us and for the 5 star review. I'm glad you enjoyed our rooms and breakfast during your stay. I look forward to seeing you soon.

Kind Regards,

Kevin Rooney
General Manager

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Reviewed 15 August 2017

Homewood Suites in Cary, NC is in a beautiful forested setting next to an office park. My family felt very comfortable in the home-like setting, with outdoor pool, multiple lobby areas where we could play board games without disturbing other guests, a nice outdoor pool, horseshoes and cornhole games, basketball court, gym, good hot breakfast, and very friendly and helpful staff. I would definitely stay here again if I was headed to the area with my family.

  • Stayed: August 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank P204QKrobertw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin R, General Manager at Homewood Suites by Hilton Raleigh/Cary, responded to this reviewResponded 6 September 2017

Dear Robert,

I wanted to say thanks for your recent stay here at our hotel! I hope you felt at home. We can’t wait to welcome you home again soon!


Sincerely,

Kevin Rooney
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites by Hilton Raleigh/Cary

Address: 100 Macalyson Ct, Cary, NC 27511-7912
Phone Number:
Region: United States > North Carolina > Cary
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Cary
#8 Business Hotel in Cary
Price Range: ₹ 6,234 - ₹ 16,967 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Raleigh/Cary 3*
Number of rooms: 150
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Also Known As:
Homewood Suites By Hilton Raleigh/Cary Hotel Cary
Homewood Suites Raleigh Cary
Homewood Suites Cary
Hilton Cary
Homewood Cary
Cary Hilton
Cary Homewood Suites

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