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“Relaxing and Accomodating”

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Banner Elk Winery & Villa
Ranked #4 of 8 Banner Elk B&B and Inns
Certificate of Excellence
Reviewed 4 January 2016

We thoroughly enjoyed our stay at the Banner Elk Villa and also had a great experience at the winery. The location is beautiful, surrounded by rolling hills, and a quiet atmosphere. We found the staff to be very helpful in finding places to eat around town and different hikes to take and sights to see while in the area. They told us to make ourselves at home in the villa, and we did! If felt like we had the whole place to ourselves (which we liked). Our room was very spacious and clean with a nice view from the top floor of the house. The Jacuzzi bath was a great way to wind down after a day of exploring the outdoors and the bed was very comfortable. The staff was great and told us to contact them if there was anything we could think of to make our stay more enjoyable, and we took them up on it! On our last night there we enjoyed a bonfire down by the pond with a glass of wine from the winery and then took a dip in the hot tub before turning in for the night. We enjoyed eating the breakfast out on the back balcony with a nice view of the pond and winery. The breakfast was delicious and plentiful. Lots of coffee and tea available all day as well! All in all a great place to get away for a couple of nights. We plan on returning!

Room Tip: All of the top floor rooms have great views!
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  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank Holly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BannerElkWinery, Manager at Banner Elk Winery & Villa, responded to this reviewResponded 20 May 2016

Thank you, Holly, for reviewing our winery and villa. We are glad that you were satisfied with our services and hope you will come back soon, with friends :-)

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35 - 39 of 211 reviews

Reviewed 20 December 2015

This review is for the Banner Elk Villa. The villa, including our room, was in fact very nice. Unfortunately managment has not invested the same level of attention and detail into the customer experience. As indicated below, we had a very poor experience. That being said, I should note that the B&B honored our request for a partial refund--although surprisingly there was no return communication to our email with a note of apology.

Having stayed at a number of bed and breakfast inns, we were not only surprised but also disappointed by the level of service (or lack thereof) that we received during our stay. Upon arrival at the villa, we were briefly greeted in passing while exiting our vehicle in the parking lot. No time or effort was taken to walk us into the villa or to show us where our room was located. Once inside, we noticed that our room was dimly lit, primarily due to several inoperable light bulbs that had not been replaced. We also found a used towel in our bathroom, which had been missed by the cleaning staff.

During the extent of our stay, we had absolutely no interaction with any form of staff. No one asked whether we needed anything or if we had been enjoying our stay; the B&B was completely devoid of any full or part-time help or management, no innkeeper. We were left to our own devices, which included finding extra towels and basic toiletries.

One of our biggest disappointments was the "chef-prepared gourmet breakfast," which is touted highly on the villa's website. This expectation was a major factor in our decision to stay at Banner Elk, as the "breakfast" in "bed and breakfast" is ultimately half of the experience. We had expected to receive our "chef-prepared gourmet breakfast" during both days of our stay, but unfortunately we did not. It was not until we arrived and read our welcome letter that we learned our Sunday breakfast would consist of self-served store bought, boxed pastries and a pot of black coffee. Our Monday morning breakfast included nothing more than a small amount of reheated frozen biscuits, cold scrambled eggs, and a few slices of cold bacon--again, entirely self served. Neither experience could or should be considered gourmet, nor the "chef," as we learned, who also served as the cleaning staff for the B&B.

  • Stayed: November 2015, travelled as a couple
    • Location
    • Rooms
    • Service
9  Thank Jamie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2015 via mobile

Super busy Sunday afternoon but staff handled it well. They do not have "flights", just tasting for $10. You can order simple apps with the tasting; they were so busy we never got to order. Music, atmosphere was fantastic. Will definitely go back!

Stayed: November 2015, travelled with friends
1  Thank Lindsay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 October 2015

We stopped into the winery on a whim while on a weekend vacation in the area. There is a lovely tasting room where you can join in a tasting at the bar, the server explained the background of all the wines and they were all very good, although the pours seemed a little small :) Also, for $10 a tasting you don't get to keep the glass, I have been to other tastings that cost less and you get to keep the glass as a souvenir.

Since it was a gorgeous day we bought a bottle and some cheese and crackers to enjoy outside. It was very chilly and a little windy on this October afternoon but they did have a fire pit and after sitting in the sun for a while it was very nice. Lots of families with kids and dogs were enjoying the beautiful space and there was some lovely live music that we really enjoyed. We ended up buying a second bottle and spent the whole afternoon hanging out.

If you visit I'd recommend bringing your own snacks to save a few bucks and be warned, there is only 1 restroom inside so on this busy day there was always a line. There are also some tables and seating around a fireplace inside the tasting room if you want to sit inside.

Stayed: October 2015
Thank Drew02069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 October 2015

We decided to get away for a couple of days in the mountains. When we arrived at Banner Elk Winery and Villa, we were pleased to find that Terri had upgraded us to the Cabernet Suite. It is a huge room overlooking the lake and tasting room with a nice mountain view. Breakfast was really nice. The tasting room staff were great. The owner joined us one afternoon as we relaxed on the porch and told us about his experiences in winemaking and life. He is quite an interesting character.
Very relaxing weekend.

  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
1  Thank JJCIII
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Banner Elk Winery & Villa

Address: 60 Deer Run Ln, Banner Elk, NC 28604-6138 (Formerly Blueberry Villa and Banner Elk Winery)
Region: United States > North Carolina > North Carolina Mountains > Banner Elk
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 8 B&Bs / Inns in Banner Elk
Price Range: ₹ 11,325 - ₹ 18,703 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Banner Elk Winery & Villa 4*
Number of rooms: 8
Official Description (provided by the hotel):
Experience Banner Elk Winery and Villa, a luxury bed and breakfast... it's a magical world.Nestled in the awe inspiring majestic Blue Ridge Mountains stands North Carolina High Country's original winery. Come for a tasting and tour, or stay for a week at The Villa, a highly elegant Bed & Breakfast that offers an idyllic setting, luxurious accommodations, and unrivaled service for discerning travelers.The age-old tradition of winemaking made its debut in the region with the establishment of Banner Elk Winery and Villa, the first commercial winery built in Avery and Watauga counties. Banner Elk wines pay tribute to the rugged mountain landscape and capture the delicate nuance and subtle flavors of the fruit. Our vintners produce excellent award winning wines that reflect the unique characteristics of the Blue Ridge Mountains. Whether you are interested in a wine tasting or guided tour, learning more about the art and science of winemaking, or just relaxing with a glass of wine, we welcome you to Banner Elk Winery & Villa.Restore your soul in the ambience of our Tuscan inspired Villa. We offer eight beautifully appointed suites, two with private fireplaces. Each features a king or queen-sized luxury mattress bed adorned in the finest linens and abundant pillows, private jacuzzi tubs, and thick plush robes. Breathtaking mountain views from every window several with semi-private terraces.Wake each morning to a complimentary chef-prepared gourmet breakfast in The Villa before you explore the gorgeous High Country where you can hike, bike, ski, fly fish, or play one of the many championship golf courses. Have a private massage in your suite, or enjoy a visit to Banner Elk's premier spa for additional services. Taste the wine, taste the produce, and taste a bit of luxury. It's the perfect place to relax, re-inspire, and rejuvenate – both inside and out. ... more   less 

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