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“Good but not quite 5 star”

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Melia Villa Capri Hotel & Spa
Ranked #4 of 18 Hotels in Anacapri
Certificate of Excellence
Reviewed 18 July 2017 via mobile

Comfortable and elegant our room was just right with a very comfortable bed and a balcony overlooking the street. A great location to stay in Anacapri close to bars and restaurants.
There appeared an underlying tension that only fans of Fawlty Towers would fully understand. Detail was missing everywhere which means this is not 5 star, the pool side service is not multi lingual, the towels worn and torn, and the presentation not up with the best we have experienced
Food at dinner was neither inspirational nor exceptional and encouragement to look elsewhere locally.
This is a hotel with great potential but seems to have lost its way. Its not that it is not good, it is, but its offering is less than 5 star and doesn't justify yqhe price

Stayed: July 2017, travelled as a couple
Thank PhilH051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni S, Guest Experience at Melia Villa Capri Hotel & Spa, responded to this reviewResponded 22 July 2017

Dear PhilH051,

We would like to thank you for your preference in selecting our Meliá Villa Capri for your stay on the Blue Island, as well for taking the time to tell us about your recent experience. It is truly a pleasure for us to learn that you enjoyed your stay with us and you may rest assured that their comments have been forwarded to the various Departments of the Hotel and the staff, as it is due to their effort and dedication that we are able to accomplish our goal – the total satisfaction of our guest; we continuously strive to meet your needs, therefore your feedback is very important to us.
Despite what you reported, we sicerely hope to have the opportunity to welcom you again in the romantic island to turn your opinion for the better :)

Best regards,
Laura Apuzzo
Guest Experience

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Reviews (258)
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9 - 13 of 258 reviews

Reviewed 16 July 2017 via mobile

Our three night stay at this hotel was wonderful. The staff is incredibly warm and provides excellent service- especially Paolo. The rooms are very nice, with all the extra touches you expect from a luxury hotel- a delicious welcome treat, nice robes, nice tubs, lovely patio, and a very nice turndown service. The pool is also beautiful (but closes at 6:30, which is unfortunate). The location in Anacapri is perfect- just steps from the square and centrally located to all Anacapri has to offer. We were so happy to have chosen Anacapri - away from the crowds & pretentious feel of Capri- and in particular to have chosen this hotel.
Breakfast was very nice but expect a bit of a wait if you are ordering the specially prepare items such as omelettes.
The only slight negative thing was the mattress- a little firm for my liking. But the bedding was very comfortable and the overall experience so wonderful that I didn't mind.
Thank you to the staff for making our stay so perfect!

Stayed: July 2017
Thank Maggie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni S, Guest Experience at Melia Villa Capri Hotel & Spa, responded to this reviewResponded 18 July 2017

Dear Maggie Z,

Thank you very much for such a wonderful feedback.

At Melia Villa Capri we work hard every day to make our guests feel the same way you felt while living the experience with us.

We are glad you chose us for your stay-over on this beautiful and sunny island and we truly hope to have another opportunity to welcome you back, your faraway home.

Laura Apuzzo
Guest Experience

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Reviewed 12 July 2017 via mobile

We had a wonderful stay in this hotel. Great pool. Rooms are nice. Rooftop jacuzzis and private dining wonderful. Reception/concierge provided great training restaurant recommendations for us. The restaurant staff was particularly nice during the whole stay. (Thanks Valentina). Wifi should be much faster this day in age, but great experience overall!

Stayed: July 2017, travelled with family
Thank Remy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni S, Guest Experience at Melia Villa Capri Hotel & Spa, responded to this reviewResponded 18 July 2017

Dear Remy A,

Thank you for sharing with us such a beautiful feedback.

We are more than glad you chose us for your stay-over on this beautiful island and we are proud your experience was as special as we planned it for you.

We look forward to have another opportunity to welcome you on the romantic blue island.

Laura Apuzzo
Guest Experience

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Reviewed 7 July 2017 via mobile

Quint 18 room boutique hotel at the heart of Ana Capri. A short walk from taxi and bus station make it easy with suitcases vs some hotels in Capri
Rooms beautifully decorated , clean and staff are amazing great pool although the rooms doesn't have a breathtaking view of ocean but the charm will make up for it
Hotel has a very nice restaurant and bar as well
Pros : location. Service , style.
Cons: location of electric outlets!

Stayed: July 2017, travelled as a couple
Thank Sarmo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni S, Guest experience at Melia Villa Capri Hotel & Spa, responded to this reviewResponded 18 July 2017

Dear Sarno,

thank you for choosing the Melià Villa Capri Hotel for your stay in the magic Blue Island and also for sharing your experience with us!
We are thrilled to see that we surpassed your expectation, and our team will be delighted to know that you appreciate our professionalism and friendliness.
It is a pleasure to hear that our services have been appreciated during your stay.
Glad that you had a pleasant stay within our hotel, we are looking forward to seeing you again soon for the next special holiday!

Best regards,
Laura Apuzzo
Guest Experience

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Reviewed 29 June 2017 via mobile

This hotel was recommended to us by a travel agent and it didn't disappoint. We loved the small intimate feel of the boutique hotel, which allowed us direct access to staff that couldn't have been more helpful. Special mention to Dario, who we tortured with requests big and small! Perfect location for exploring Anacapri and a short taxi ride from the bustle of Capri. Highly recommend also exploring fab local restaurants and Villa San Michele which are all walking distance. Big thanks to the team for taking care of us and acknowledging our recent engagement. The small touches were really appreciated.

Stayed: June 2017, travelled as a couple
Thank Grainne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni S, Guest Experience at Melia Villa Capri Hotel & Spa, responded to this reviewResponded 3 July 2017

Grainne B,

Thank you very much for the time taken to share a review on your Melià Villa Capri Hotel & Spa experience and for your kind comments on our design and services. It is a pleasure to read that the features of your room fulfilled your expectations and indeed thank you for letting everybody know that Melià Villa Capri is in a perfect location for exploring the magic Blue Island.
With pleasure I will convey your nice words to Dario I am sure he will be so happy!

We really appreciate your feedback and would love to welcome you back soon.

Kindest regards,
Laura Apuzzo
Guest Experience

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Villa Capri Hotel & Spa

Address: Via Giuseppe Orlandi 103, 80071 Anacapri, Island of Capri, Italy (Formerly Blu Capri Relais)
Phone Number:
Region: Italy > Campania > Province of Naples > Island of Capri > Anacapri
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Anacapri
#3 Luxury Hotel in Anacapri
#3 Spa Hotel in Anacapri
Price Range: ₹ 25,999 - ₹ 56,872 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Melia Villa Capri Hotel & Spa 5*
Number of rooms: 19
Official Description (provided by the hotel):
Imagine a place where simplicity meets elegance and local traditions create an inviting mood in which technology is synonym of comfort. A place with a magical atmosphere that creates a blissful feeling of wellbeing making you feel right at home whenever you are in our sumptuous swimming pool, mediterranean restaurant or in the privacy of your own exclusive room. This is our philosophy. This is why Melia Villa Capri is so much more than just a fine example of a designer hotel. Above all we offer a welcoming blend of Capri's world-famous hospitality, the most refined concepts of modern interior design and Melia's signature Passion for service. Created with the very finest materials and meticulous attention to even the smallest detail, the Melia Villa Capri Hotel is designed to offer you an unforgettable tailor made experience throughout your stay. Relax in our beautiful lemon grove with a refreshing cocktail or a quick snack from the Blue Lounge bar, or unwind on a sun lounger by the Blue Lounge & Pool in the ideal setting for pure relaxation. Traditional fine Mediterranean cuisine by Luis Mas with a modern twist in our Signature Marea Restaurant and a superbly designed Suite 22 , Beauty Hair Spa, add the finishing touches, making of a stay at the Melia Villa Capri a truly unique and dazzling memorable experience. ... more   less 
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Also Known As:
Blu Capri Relais Hotel Anacapri
Melia Villa Capri Hotel & Spa Island Of Capri/Anacapri, Italy

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